Hello , is this the ABC company ?   Yes , may I help you ?   We have just arrived from Tokyo only ... looking for a reserve car of your company . All of above , we cannot find it .   What is your reservation number ?   Our reservation number is J - 221 .   Let me see . Oh , yes , we have your reservation number .   You mean you haven ’ t arranged any car ?   I ’ m sorry to say no .   Here I ’ ll take taxi instead , how do you refund us ? 