This is the Bell Captain's Desk . May I help you ?   Yes , I've been waiting for my bags to be sent up for the last half hour . Where are they ?   I'm very sorry to hear that . May I have your name and room number , please ?   Yes , it's Yao Lan . Room 406 .   And how many pieces did you have ?   Two suitcases and a handbag . The suitcases are blue and the shoulder bag is red . 