Hello , I scheduled an appointment with Dr . Smith , and I can ’ t make it on that day .   What day was your appointment on ?   My appointment was on Monday .   What time had you chosen ?   It was for 10   I am looking at your appointment right now . What day would you prefer ?   I would prefer next Thursday .   What time would be best for you ?   I want to come in at 2   I am writing you down for that time . We look forward to seeing you . 