Room service.What can I do for you ?   This is room 2012 . Where is my laundry ? You promised to send to me this morning .   Well , let me check for you . I am sorry , sir . They mistook your order as a normal one.Actualty it's an express laundry , is that right ?   Yes , I ordered the express service .   Sir , we are terribly sorry for that.We will refund the charge and send your laundry to your room 3 hours later . Is that all right ?   That's fine . 