Question ID:PT47 S1 Q7 Passage:Terry:  Months ago, I submitted a claim for my stolen bicycle to my insurance company.  After hearing nothing for several weeks, I contacted the firm and found they had no record of my claim.  Since then, I have resubmitted the claim twice and called the firm repeatedly, but I have yet to receive a settlement.  Anyone can make mistakes, of course, but the persistence of the error makes me conclude that the company is deliberately avoiding paying up. Stem:Which one of the following principles is violated by Terry's reasoning? Correct Answer Choice:AChoice A:Consumers should avoid attributing dishonesty to a corporation when the actions of the corporation might instead be explained by incompetence. Choice B:Consumers should attempt to keep themselves informed of corporate behavior that directly affects their interests. Choice C:In judging the quality of service of a corporation, a consumer should rely primarily on the consumer's own experience with the corporation. Choice D:In judging the morality of a corporation's behavior, as opposed to that of an individual, mitigating circumstances are irrelevant. Choice E:Corporations ought to make available to a customer any information the customer requests that is relevant to the customer's interests.