 The station was used by 588,248 passengers in 2017–18, making it the fourteenth-most-used station on the network.Step-free access is available at all stations across the Tyne and Wear Metro network, with two lifts providing step-free access to platforms at South Shields.The station is equipped with ticket machines, sheltered waiting area, seating, next train information displays, timetable posters, and an emergency help point.