 In 2014 and 2015 several incidents involving worker mistreatment surfaced, indicating that employment agencies often neglect workers' rights or are complicit in the cycle of abuse; there have also been many instances of failure to provide service to employers.According to media reports, between 2009 and 2012 the Consumer Council in Hong Kong received nearly 800 complaints about agencies.Many complaints concerned workers who did not match the descriptions provided, to the extent that it was suspected that the agencies deliberately misrepresented the workers' experience.