 The station was used by 417,320 passengers in 2017–18, making it the fourth-most-used station on the South Shields branch, after Pelaw (1,092,716), South Shields (588,248) and Jarrow (440,153).Step-free access is available at all stations across the Tyne and Wear Metro network, with ramps providing step-free access to both platforms at Hebburn.The station is equipped with ticket machines, waiting shelter, seating, next train information displays, timetable posters, and an emergency help point on both platforms.