 Harrods announced on the 20th of January that "an improved tronc system" would be introduced to guarantee that 100% of service charges go to employees.In 2018, the Northcliffe House offices of the Daily Mail and sister publications were being cleaned by migrants from the Caribbean, Africa and Latin America on £7.50 an hour.Mitie, the contractor employing the cleaners, allegedly threatened the cleaners not to strike, and would not confirm whether they had initiated a "redundancy process for its Northcliffe House cleaners as recently as February, off the back of demands from DMG to decrease the cost of the contract".