 The trust had one main call handling emergency operations centre (EOC) and two dispatch centres.The EOC at Acuma House, Almondsbury, was recognised as a centre of excellence for emergency call handling and dispatch for 2006, 2007 and 2008 by the company that supplies their computer software.The EOC in Quedgeley, Gloucestershire, was also the hub for the Gloucestershire out-of-hours urgent care service.