Gillet contacted us in an effort to recover the 528 she lost on her nonrefundable hotel room and air tickets We contacted Pearl Seas Cruises multiple times on her behalf but it ignored us It did eventually offer Gillet a 528 credit on another Cuba cruise in 2017 but it took so long for the company to make that offer that Gillet had already booked other travel plans and cannot do another trip this year so she refused the offer 