You're  not overreacting cz it s  something that does piss me off as well but like this same thing happened to me , I had a rendez-vous  at 4 but waited till 7 :)  ama chaandek taaml heka kifech yekhdmo labed fi touns aucune ponctualité w professionnalisme  ti yetsama behi barcha ki kalmetek xD ok you didnt  get your apology w kol ( khater mwelfin yekhdmo haka heka el normal andhom)  ama fama li yabaathouk carrément  hata ki yabda tbib réputé