Result:: 400 patient caregivers were seclected for interview, the study shows that: Mean of waiting time for registration was 10.43 ± 5.72 minutes, mean of waiting time for examination was 34.21 ± 10.82 minutes, mean of waiting time for taking samples was 37.84 ± 17.22 minutes, mean of waiting time for test results was 55.49 ± 20.18 minutes, waiting time for doctor's consultation was 27.62 ± 8.33 minutes, mean of waiting time for payment after discharge was 21.43 ± 11.22, mean of total time for examination was 187.47 ± 65.32 minutes.
Kết quả: 400 người chăm sóc trẻ được lựa chọn phỏng vấn, kết quả nghiên cứu cho thấy thời gian chờ đăng ký khám là 10,43 + 5,72, chờ đến lượt khám 34,21 ± 10,82, thời gian chờ lấy mẫu 37,84 ± 17,22 phút, thời gian chờ kết quả xét nghiệm 55,49 ± 20,18 phút, thời gian khám bác sỹ 27,62 ± 8,33 phút, thời gian chờ thanh toán viện phí 21,43 ± 11,22, tổng thời gian khám trung bình 187,47 ± 65,32 phút.