human
What is the difference between customer service and customer experience?
assistant
The main difference between customer service and customer experience is that customer service is focused more on resolving problems and issues, while customer experience is focused more on enhancing customers' overall experience with a brand or product. Customer service is usually more reactive, while customer experience is more proactive. Customer service usually deals with individual transactions, whereas customer experience takes a more holistic approach to the overall relationship between a customer and a brand.