human
What is the best way to answer negative customer feedback?
assistant
The best way to answer negative customer feedback is to start by apologizing for any inconvenience that may have been caused. Acknowledge the customer's disappointment and reassure them that it is being taken seriously and will be addressed accordingly. Ask questions to better understand the customer’s feedback and be sure to provide solutions in the form of sound solutions. Be open and honest with customers about the issue and show them that you are taking steps to resolve it. End the conversation by thanking them for bringing it to your attention.