human
What are the best strategies/tactics for dealing with difficult customers?
assistant
The best strategies for dealing with difficult customers include listening to their concerns, remaining professional, expressing empathy, staying calm, focusing on solutions rather than assigning blame, and speaking in a clear and concise manner. It is also important to set boundaries and remain firm, while maintaining a respectful attitude and providing clear reasoning for decisions. If necessary, it may be helpful to escalate to a supervisor or manager and utilize any available resources as needed.