<translate> Pengine umesikia hii hapo awali, Simu hii inaweza kufuatiliwa au kurekodiwa kwa uhakikisho wa ubora na madhumuni ya mafunzo. Pengine ulikuwa unapiga simu katika kituo cha huduma kwa wateja cha benki, kampuni ya bima, au mtoa huduma mwingine yeyote. Ingawa hii inaweza kuonekana kama utaratibu wa kawaida, jambo lisilojulikana ni kwamba sauti yako inaweza kuwa ilitumika kutambua na kuthibitisha stakabadhi zako. <eng>
You have probably heard this before, This call may be monitored or recorded for quality assurance and training purposes. You were probably calling a customer service center of a bank, an insurance company, or any other service provider. While this might have sounded like a standard procedure, the unknown factor is your voice might have been used to identify and authenticate your credentials. 