<text>  A four-year-old girl made a life-saving 999 call after her mother collapsed - before telling the operator about Frozen, her pet dog and Santa. Megan Stratton has been handed an award and praised for summoning emergency crews to her mother Charlotte, 32. Mrs Stratton had been feeling unwell before she collapsed at her home in Lowestoft, Suffolk, and started to have a seizure last Christmas. Megan Stratton centre saved the life of her mother Charlotte left after she collapsed at home. Her husband Trevor right was out collecting medication at the time . Her husband Trevor, also 32, was out fetching some medication - but Megan knew what to do and calmly dialled 999. The youngster gave call handler Alan Austin her address before explaining that her mother was unwell and her father was out. When asked if she had any older siblings Megan tells the operator: Lulu is here with me, but she is my pet dog. And when asked her mothers age, she replied: I dont know how old she is. Because she never tells me. I want to know how old... when shes better. OPERATOR: Police emergency. Hello. Can you hear me? MEGAN: Shes struggling... she had another seizure. My dad has gone to get some medicine to eat . O: Is there someone else there? Have you got a big sister? A big brother? M: Lulu is here with me, but she is my pet dog . O: Oh. Lulu is your pet dog, is she? And how old are you? M: Four . O: Four. Youre doing really well for four. Mummy has epilepsy? M: No. But she has a seizures all day. Sometimes she does and sometimes she doesnt . O: Ok whats your name? M: Megan . O: Megan. Thats a pretty name. And youre four are you? Im going to get somebody to you. Im going to get an ambulance to you to make sure mummy is alright. Ok, is the door open? M: The door isnt open . O: Is she a young mummy? M: I dont know how old she is. Because she never tells me. I want to know how old... when shes better . O: When mummy has these seizures. Does she lay on the floor? M: She lays on the sofa sometimes. Shes laying on the floor now . O: Is mummy having a drink or is she just laying there? M: Just laying there . O: Weve got policemen coming to you. I want you to stay on the phone until police get with you alright? M: Ok . O: And weve got an ambulance coming to you as well. That will come and make mummy better wont they? M:... I want to put the cushion back. I will talk to you in a second . O: Yeah. You go and do what youve got to do for mummy, but dont put the phone down. Come back and talk... You put mummys head on a cushion? M: She hasnt got a cushion. Ill just get her a cushion . O: Get her a cushion, yeah . M to her mother: Mummy, cushion . M to the operator: Shes got a cushion now . O: Have you? Well done. Youve done really well. Megan, are you able to unlock the door so that the ambulance men can come in and see mummy? M: No I cant unlock it because the key is on something really high so I cant do it... O: Weve got policemen coming. Alright. We may have to make a little bit of noise to get in to see mummy alright? M: Ok... I dont know how you can get in to see mum because my dad is out . O: Thats ok. Weve got lots of things we can do to get in, but it may make a little but of noise... So I want you to stay on the phone to me. Whos mobile are you on? Is it mums phone? M: Yeah, its mums phone. Not dads because hes got his with him . O: Do you need to go and stroke mummy to make sure shes happy, because you can go and kneel down with her with the mobile. You can make sure, mummy is ok, cant you? And still talk to me... Is mummy talking to you? Can mummy talk to you? M: No she cant talk when shes struggling. O: She cant talk when shes struggling. Alright. What you doing? You stroking mummys head or her arm? M: Im stroking just her back because youre allowed to stroke her back . O: Yep. You stroke mummys back, just so that she knows youre there. Youre doing really well. Really well. M: asks how they will open the door O: Thats ok. Dont worry about us opening the door. It might just be a little bit noisy. But Ill tell you. Alright? M: Ok. But I wont be able to hear you, because it is very noisy. O: There might be just a bang when they come in, but we need to do that so we can help mummy dont we? M: l... I will just get my blanket ok? O: Yeah, you go... and keep mummy warm . M: Hang on, Im just putting it on mummy . O: You put the blanket on mummy. Keep her nice and warm . M: Ive now done it . O: Youve done it. Well done... M:... shes got nothing on her feet . O: Shes got nothing on her feet? Shes got no slippers on her feet? M: No. she hasnt got any bedtime socks on. Its not really bedtime . O: Oh, no, its not bedtime yet. So have you covered mummys feet up to keep them warm?... Just keep her really warm, wont you? And keep talkin. Keep stroking mummys back so she knows youre there. Have you got your Christmas tree up? M: Yeah... I made some baubles at my house . O: Did you? And theyre at your house ready for Santa to see? M: Yeah? O: And have you been eating chocolate today out of your advent calendar? M: Yeah. But I got a Frozen one. But its just Elsa and Anna on . O: Wow. My little girl has got an Elsa calendar as well... Is mummy still struggling? Or is she ok now? M: Shes not shivering. Shes still not talking. But shes still struggling. But shes not shivering. Shes just blinking . O: Shes just blinking is she? I think youve done really well. Im going to have to tell Father Christmas how well youve done, arent I? M: Yes. But Im already on his good list . O:... I should think youll be even higher now . M: Yeah. I will be right at the top . O: You will be right at the top. Youve done a really good job looking after mummy havent you? M: What if someone else is already at the top? O: Well youve just really, really done well and Im going to make sure Father Christmas puts you at the top of the list... M: He wont know because he is not coming to see you or will you go in the ambulance and go to the North Pole to see him at his house? O: I dont know if I can go to his house but Ive got ways of talking to Father Christmas from here so I can tell him... I can send him a special message. Has anybody knocked on your door yet my darling? M: No . O: Are you still there? M: Yeah . O: Right, the policemen are outside... But they may have to make a noise to come in. M: Ok. dog barks Oh, thats just my dog . Megan stayed with her mother, talked to her to keep her calm, stroked her back and fetched her a cushion and a blanket during the incident on December 15 . Police and ambulance arrived at the address just as Mr Stratton returned home and his wife was given the attention she needed. This week, officers presented Megan with the Chief Constables Certificate of Appreciation and her mother says she could not be prouder. Mrs Stratton has suffered from seizures in the past and had told Megan what to do if she ever fell ill when nobody else was around. She said: Suffolk Police called me back and explained what shed done and I was a bit stunned and once we knew we were really, really proud. Megan Stratton is pictured receiving an award and praised for summoning emergency crews to her mother Charlotte, 32 . We knew I have seizures regularly so what we do is, on the emergency button on the mobile phone, we have daddys number programmed and the ambulance, so it was quite easy for her to do. Call handler Alan Austin added: You quite often get young children phone up, but none as calm and composed as Megan. Its not very often you get a four-year-old who you can talk with quite so easily, who can guide you while you guide her and it made life so much easier. Temporary Chief Constable Gareth Wilson also praised the youngster and said the award went some way towards recognising her bravery. He said: Megans call to police was truly exceptional to listen to - it is very rare to hear a child handle a call in such a calm manner. Megan gave a lot of information to Alan for a child of her age and our Chief Constables Certificate of Appreciation goes some way toward recognising her and saying well done. 