<prompt> Ngolla mookameli lengolo la semmuso ho araba tletlebo e latelang:Haufinyane tjena ke rekile sehlahisoa lebenkeleng la hau. Ka bomalimabe, sehlahisoa se ne se sa sebetse me ke kopa chelete ea ka e khutlisetsoe.  <response>: Instruction in English: Write a formal letter to the manager in response to the following complaint: . Response in English: Dear Manager,I am writing to inform you about an issue one of your customers experienced with a recent purchase. The customer stated that they had bought a product from your store, and unfortunately, the product was defective. As a result, the customer is requesting a full refund for their purchase.I understand how disappointing and frustrating it can be for a customer to receive a defective product, and I believe it is important to address this situation promptly and effectively. I kindly suggest that you investigate this matter and provide the customer with a prompt resolution, including a full refund if necessary.Your stores reputation for providing high-quality products and excellent customer service is highly valued, and I am confident that you will take the necessary steps to ensure customer satisfaction in this case.Thank you for your attention to this matter, and I look forward to your prompt response.Sincerely,Your Name . Response in Sesotho: Motsamaisi ea Ratehang, ke u ngolla ho u tsebisa ka bothata boo e mong oa bareki ba hao a bileng le bona ka theko ea morao tjena. Moreki o boletse hore ba rekile sehlahiswa lebenkeleng la hao, mme ka bomadimabe, sehlahiswa seo se ne se fodile. Ka lebaka leo, moreki o kopa puseletso e felletseng bakeng sa theko ea hae. Kea utloisisa hore na e ka ba ntho e soabisang le e ferekanyang hakae hore moreki a fumane sehlahisoa se nang le bokooa, me ke lumela hore ke habohlokoa ho sebetsana le boemo bona kapele le ka katleho. Ke khothaletsa ka mosa hore u batlisise taba ena me u fe moreki qeto e potlakileng, ho kenyeletsoa le puseletso e felletseng haeba ho hlokahala. Setumo sa lebenkele la hau la ho fana ka lihlahisoa tsa boleng bo holimo le litšebeletso tse ntle tsa bareki ke sa bohlokoa haholo, me ke tsepa hore u tla nka mehato e hlokahalang ho netefatsa khotsofalo ea bareki tabeng ena. Ke leboha tlhokomelo ea hau tabeng ena, me ke lebeletse karabo ea hau e potlakileng. Ka nete, Lebitso la hau 