<prompt> Etsa moralo oa morero o ipapisitseng le lipheo tse fanoeng.Sepheo sa 1: Eketsa khotsofalo ea bareki ka 15. Sepheo sa 2: Fokotsa litletlebo tsa bareki ka 20.  <response>: Instruction in English: Form a project plan based on the given objectives. . Response in English: To achieve the Objectives of increasing customer satisfaction by 15 and decreasing customer complaints by 20, we will implement the following project plan:1. Conduct customer feedback survey: - Develop a survey to collect feedback from customers about their experiences and satisfaction. This will help us understand the areas that need improvement in order to increase customer satisfaction.2. Analyze customer feedback: - The results gathered from the survey will be analyzed to determine the root causes of dissatisfaction and complaints. This information will be used to develop strategies to address customer concerns.3. Implement service improvements:- Based on the results of the analysis, we will implement service improvements to address the issues identified. This may include providing additional training to staff to improve customer service, implementing new processes to better manage customer complaints, and updating websites or other customer-facing tools to improve user experience.4. Monitor progress:- We will closely monitor customer feedback and complaints to track the effectiveness of the improvements we have implemented. This information will be used to make any necessary adjustments to ensure we meet our objectives.5. Report results: - At the end of the project, we will evaluate the results and report on the progress made towards our objectives. This will include analyzing changes in customer satisfaction and complaint levels, and assessing how well our initiatives have contributed to achieving our goals. . Response in Sesotho: Ho finyella Maikemisetso a ho eketsa khotsofalo ea bareki ka 15 le ho fokotsa litletlebo tsa bareki ka 20, re tla kenya tsebetsong moralo o latelang oa morero: 1. Etsa lipatlisiso tsa maikutlo a bareki: - Etsa lipatlisiso ho bokella maikutlo ho tsoa ho bareki mabapi le liphihlelo tsa bona le khotsofalo ea bona. Sena se tla re thusa ho utloisisa libaka tse hlokang ntlafatso molemong oa ho eketsa khotsofalo ea bareki. 2. Sekaseka maikutlo a bareki: - Liphetho tse bokeletsoeng liphuputsong li tla hlahlojoa ho fumana hore na sesosa sa ho se khotsofale le litletlebo ke sefe. Lintlha tsena li tla sebelisoa ho theha maano a ho rarolla mathata a bareki. 3. Ho kenya tšebetsong lintlafatso tsa litsebeletso: - Ho ipapisitse le liphetho tsa tlhahlobo, re tla kenya tšebetsong lintlafatso tsa litsebeletso ho rarolla mathata a khethiloeng. Sena se ka kenyelletsa ho fana ka koetliso e eketsehileng ho basebetsi ho ntlafatsa litšebeletso tsa bareki, ho kenya tsebetsong mekhoa e mecha ea ho laola litletlebo tsa bareki hamolemo, le ho nchafatsa liwebsaete kapa lisebelisoa tse ling tse shebaneng le bareki ho ntlafatsa boiphihlelo ba basebelisi. 4. Lekola tsoelo-pele: - Re tla beha leihlo maikutlo le litletlebo tsa bareki ka hloko ho latela katleho ea lintlafatso tseo re li kentseng tšebetsong. Lintlha tsena li tla sebelisoa ho etsa liphetoho tse hlokahalang ho netefatsa hore re fihlela sepheo sa rona. 5. Liphetho tsa tlaleho: - Qetellong ea morero, re tla lekola liphetho le ho tlaleha ka khatelo-pele e entsoeng mabapi le merero ea rona. Sena se tla kenyelletsa ho sekaseka liphetoho maemong a khotsofalo ea bareki le litletlebo, le ho lekola hore na boikitlaetso ba rona bo kentse letsoho hakae ho fihlelleng lipakane tsa rona. 