<prompt> Mohlala: Hlalosa hore na Starbucks e sebelisa theknoloji joang ho fihlela sepheo sa bona sa khoebo.nan  <response>: Instruction in English: Case study: Explain how Starbucks is using technology to achieve their business goals. . Response in English: Starbucks has implemented several technology initiatives to achieve its business goals of enhancing the customer experience, improving operational efficiency and driving growth. These initiatives include:1. Mobile Ordering: Starbucks has introduced the order and payment feature within its mobile app, allowing customers to place their orders in advance, avoid waiting in line and make payments using their phones. This has reduced wait times, improved customers in-store experience, and provided Starbucks with valuable data to track customers preferences.2. Digital Rewards Program: Starbucks digital loyalty program allows customers to earn rewards points for purchases made both in-store and through the mobile app. This program incentivises repeat customers and provides Starbucks with rich customer data for personalisation and targeted marketing.3. Artificial intelligence AI: Starbucks uses an AI platform called Deep Brew to optimize store labour allocation, inventory management and drive-thru ordering, which helps increase efficiency and reduce costs. Additionally, Starbucks uses predictive analytics and machine learning algorithms to provide personalized recommendations to customers based on their order history, further enhancing the customer experience.4. Internet of Things IoT: Starbucks has implemented IoT technology in its stores to connect coffee machines, refrigerators, and other equipment to the cloud. This allows real-time monitoring of the machines performance, predictive maintenance, and reduces downtime.In conclusion, Starbucks has leveraged technology to improve the customer experience, optimize its operations, and increase sales, demonstrating its commitment to innovation and its ability to adapt to the evolving needs of its customers. . Response in Sesotho: Starbucks e kentse tšebetsong matsapa a maloa a theknoloji ho fihlela sepheo sa eona sa khoebo sa ho ntlafatsa boiphihlelo ba bareki, ho ntlafatsa tsebetso ea tsebetso le kholo ea kholo. Mehato ena e kenyelletsa: 1. Ho reka ka Mohala: Starbucks e hlahisitse mokhoa oa ho reka le ho lefa ka hara app ea eona ea selefouno, e lumellang bareki ho beha litaelo tsa bona esale pele, ho qoba ho ema moleng le ho lefa ba sebelisa lifono tsa bona. Sena se fokolitse nako ea ho leta, se ntlafalitse boiphihlelo ba bareki ka lebenkeleng, me se file Starbucks lintlha tsa bohlokoa ho latela likhetho tsa bareki. 2. Lenaneo la Meputso ea Dijithale: Lenaneo la botsepehi ba dijithale la Starbucks le lumella bareki ho fumana meputso ea lintlha bakeng sa lintho tseo ba li rekileng ka lebenkeleng le ka sesebelisoa sa mehala. Lenaneo lena le khothaletsa bareki ba pheta-phetoang le ho fa Starbucks lintlha tse ngata tsa bareki bakeng sa ho iketsetsa motho le ho bapatsa ka sepheo sa bona. 3. Bohlale ba Maiketsetso AI: Starbucks e sebelisa sethala sa AI se bitsoang Deep Brew ho ntlafatsa kabo ea mosebetsi oa lebenkele, tsamaiso ea thepa le ho laela koloi, e thusang ho eketsa katleho le ho fokotsa litšenyehelo. Ho feta moo, Starbucks e sebelisa li-analytics tsa ho bolela esale pele le li-algorithms tsa ho ithuta mochini ho fana ka likhothaletso tsa motho ka mong ho bareki ho latela nalane ea bona ea odara, e ntlafatsang boiphihlelo ba bareki le ho feta. 4. Inthanete ea Lintho IoT: Starbucks e sebelisitse theknoloji ea IoT mabenkeleng a eona ho hokahanya mechine ea kofi, lihatsetsi le lisebelisoa tse ling ho leru. Sena se lumella ho lekola tsebetso ea mochini ka nako ea nete, ho lokisoa esale pele, le ho fokotsa nako ea ho theoha. Qetellong, Starbucks e sebelisitse theknoloji ho ntlafatsa boiphihlelo ba bareki, ho ntlafatsa tsebetso ea eona, le ho eketsa thekiso, ho bontsa boitlamo ba eona ba ho nchafatsa le bokhoni ba eona ba ho ikamahanya le litlhoko tse tsoelang pele tsa bareki ba eona. 