<prompt> Ngolla moreki lengolo ho kopa tšoarelo bakeng sa phoso.nan  <response>: Instruction in English: Write a letter to a customer to apologize for a mistake. . Response in English: Dear valued customer,I am writing to you today to express my sincere apologies for the mistake that occurred with regard to our service to you. We always strive to provide the highest level of service and customer satisfaction, and we are sorry that we fell short of our standards in this instance.Please know that we take full responsibility for this mistake and that we are actively working to ensure that it does not happen again. We value your business and your trust in us, and we regret that we have let you down.In an effort to make things right, we would like to offer you a gesture of goodwill in the form of insert appropriate compensation, eg. a discount on your next purchase or a refund. We hope that this goes some way towards making amends for our error.Once again, please accept our sincerest apologies for any inconvenience, frustration or disappointment that we have caused you. We are committed to making things right and to earning back your trust.Sincerely,Your NameYour Company . Response in Sesotho: Moreki ea ratehang, ke u ngolla kajeno ho u bontša tšoarelo ea nete bakeng sa phoso e etsahetseng mabapi le tšebeletso ea rona ho uena. Re lula re leka ka matla ho fana ka litšebeletso tse phahameng ka ho fetisisa le khotsofalo ea bareki, me re masoabi hore ebe re hlolehile ho finyella litekanyetso tsa rona lekhetlong lena. Ka kopo tseba hore re nka boikarabello ka botlalo bakeng sa phoso ena le hore re sebetsa ka mafolofolo ho netefatsa hore ha e etsahale hape. Re ananela khoebo ea hau le tšepo ea hau ho rona, me re ikoahlaela hore ebe re ile ra u soabisa. Maitekong a ho lokisa lintho, re rata ho u fa pontšo ea kamohelo ka mokhoa oa kenya matšeliso a loketseng, mohlala. theolelo ho theko ea hau e tlang kapa puseletso. Re tšepa hore sena se tla thusa ho lokisa phoso ea rona. Hape, ka kopo amohela tšoarelo ea rona ka tieo bakeng sa tšitiso, pherekano kapa masoabi ao re u bakileng ona. Re ikemiselitse ho lokisa lintho le ho etsa hore u boele u re tšepe. Ka nete, Lebitso la Hau Khampani ea Hau 