<prompt> Fana ka tataiso ea kamoo u ka sebetsanang le boemo bo thata katengU fumana lengolo-tsoibila le halefileng ho tsoa ho moreki  <response>: Instruction in English: Give guidance for how to handle a difficult situation . Response in English: Dealing with an angry customer via email can be challenging. Here are some steps you can follow to handle the situation effectively:1. Remain calm: When dealing with an angry email from a customer, its important to stay calm, collected and professional. Take a deep breath and approach the situation with a clear mind.2. Show empathy: Let the customer know that you understand their frustration and that you are sorry they had a negative experience. This can go a long way in diffusing the situation.3. Take responsibility: If the customers complaint is legitimate, take responsibility for any error that occurred and apologize for it.4. Actively listen: Make sure you read their email thoroughly and address all their concerns. This will show the customer that you are taking their complaint seriously and are committed to resolving the issue.5. Offer a solution: After understanding the customers concerns, offer a reasonable solution to fix the issue. This could include a refund, replacement or complementary product or service.6. Follow up: Make sure to follow up with the customer to check if they are satisfied with the solution provided. This will show that you value their business and care about their satisfaction.Remember, an angry email from a customer is an opportunity to improve your business and make things right. Handling the situation with professionalism and empathy can turn a negative experience into a positive one. . Response in Sesotho: Ho sebetsana le moreki ea halefileng ka lengolo-tsoibila ho ka ba phephetso. Mehato e meng eo u ka e latelang ke ena ho sebetsana le boemo ka katleho: 1. Lula u khobile matšoafo: Ha u sebetsana le lengolo-tsoibila le halefileng le tsoang ho moreki, ho bohlokoa ho lula u khobile matšoafo, u bokelloa ebile u le setsebi. Nka moea o tebileng me u atamele boemo ka kelello e hlakileng. 2. Bontša kutloelo-bohloko: Tsebisa moreki hore u utloisisa ho tsieleha ha bona le hore u masoabi hore ebe ba bile le phihlelo e mpe. Sena se ka thusa haholo ho arola maemo. 3. Ikarabelle: Haeba tletlebo ea moreki e nepahetse, nka boikarabello bakeng sa phoso efe kapa efe e etsahetseng me u kope tšoarelo bakeng sa eona. 4. Mamela ka mafolofolo: Etsa bonnete ba hore u bala lengolo-tsoibila la bona ka botlalo me u sebetsane le lintho tsohle tse ba tšoenyang. Sena se tla bontša moreki hore o nka tletlebo ea hae ka botebo mme o ikemiselitse ho rarolla bothata. 5. Fana ka tharollo: Ka mora ho utloisisa lintho tseo moreki a amehileng ka tsona, fana ka tharollo e utloahalang ho lokisa bothata. Sena se ka kenyelletsa puseletso, sehlahisoa kapa tšebeletso e tlatselletsang. 6. Latela: Etsa bonnete ba hore u latela moreki ho hlahloba hore na ba khotsofetse ke tharollo e fanoeng. Sena se tla bontša hore u ananela khoebo ea bona le ho tsotella khotsofalo ea bona. Hopola, lengolo-tsoibila le halefileng le tsoang ho moreki ke monyetla oa ho ntlafatsa khoebo ea hau le ho lokisa lintho. Ho sebetsana le boemo ka botsebi le kutloelo-bohloko ho ka fetola phihlelo e mpe hore e be e ntle. 