<prompt> Ho latela maikutlo a moreki, ngola karabo ho rarolla bothata ba bona.Maikutlo a bareki: Tsebetso ea ho fana e ne e lieha haholo ha e bapisoa le phihlelo ea ka ea nakong e fetileng.  <response>: Instruction in English: Given a customers feedback, write a reply to address their issue. . Response in English: Dear Customer,Thank you for taking the time to share your experience with us. We are sorry to hear that our delivery process did not meet your expectations this time. We understand the importance of fast and reliable delivery service and we apologize for any inconvenience caused.We will make sure to look into the cause of the delay and work towards improving our delivery process in the future. Please do not hesitate to contact us if you have any further concerns or comments.Thank you for your patience and understanding.Sincerely,Your Company . Response in Sesotho: Moreki ea Ratehang, Kea leboha ka ho ipha nako ea ho arolelana le rona boiphihlelo ba hau. Re masoabi ho utloa hore mokhoa oa rona oa ho tlisa thepa ha oa fihlela seo u neng u se lebeletse lekhetlong lena. Re utloisisa bohlokoa ba ho fana ka litšebeletso tse potlakileng le tse tšepahalang, me re kōpa tšoarelo bakeng sa tšitiso efe kapa efe e bakiloeng. Re tla etsa bonnete ba hore re shebana le sesosa sa tieho le ho sebeletsa ho ntlafatsa mokhoa oa rona oa ho fana ka thepa nakong e tlang. Ka kopo u se ke oa qeaqea ho ikopanya le rona haeba u na le matšoenyeho a mang kapa maikutlo. Ke leboha mamello le kutloisiso ea hau. Ka nete, Khampani ea hau 