<prompt> Akaretsa taba ea tšebeliso ea chatbotnan  <response>: Instruction in English: Summarize the use case of a chatbot . Response in English: A chatbot is an AI software designed to simulate human conversation through text or voice commands. Chatbots are mainly used for customer service or information gathering. They provide instant and automated responses to customer inquiries, helping businesses improve customer experience, support and engagement. Chatbots can be integrated into websites, messaging platforms or mobile apps, and can be used in various industries, including e-commerce, healthcare, finance, and hospitality. Additionally, chatbots can be programmed to perform specific tasks such as booking appointments, providing product recommendations or processing payments. . Response in Sesotho: Chatbot ke software ea AI e etselitsoeng ho etsisa moqoqo oa batho ka mantsoe kapa litaelo tsa lentsoe. Li-chatbots li sebelisoa haholo bakeng sa litšebeletso tsa bareki kapa ho bokella lintlha. Ba fana ka likarabo tsa hang-hang le tse ikemetseng lipotsong tsa bareki, ho thusa likhoebo ho ntlafatsa boiphihlelo ba bareki, tšehetso le boitlamo. Li-chatbots li ka kopanngoa le liwebsaete, li-platform tsa melaetsa kapa lisebelisoa tsa mehala, me li ka sebelisoa liindastering tse fapaneng, ho kenyeletsoa e-commerce, tlhokomelo ea bophelo bo botle, lichelete le kamohelo ea baeti. Ntle le moo, li-chatbots li ka hlophisoa ho etsa mesebetsi e ikhethileng joalo ka ho behela batho, ho fana ka likhothaletso tsa sehlahisoa kapa litefo tsa ho sebetsa. 