<prompt> Hlalosa mokhoa oa ho araba moreki ka tletlebo.nan  <response>: Instruction in English: Describe how to respond to a customer with a complaint. . Response in English: Here are some steps to follow when responding to a customer with a complaint:1. Listen attentively: Allow the customer to express their frustrations and concerns without interruption. Active listening is key in resolving any situation effectively.2. Empathize: Show that you understand and care about the customers experience. A statement like, Im sorry to hear that happened goes a long way in letting the customer know that you are on their side.3. Apologize: Regardless of whether the mistake was on the companys side or not, a sincere apology is important. It acknowledges the customers negative experience and helps to start rebuilding the relationship.4. Take responsibility: If the complaint is due to an error on the companys part, acknowledge it, and take full responsibility for it.5. Offer a resolution: Once the customer has had the chance to share their complaint, its important to offer a resolution. Ask the customer how they would like the issue to be resolved or offer several options that they can choose from.6. Follow up: Ensure that the agreed-upon resolution is followed through to completion. Its important to follow up with the customer to find out if they are satisfied with the solution.7. Learn from the experience: Use the complaint as an opportunity to improve internal processes and prevent similar complaints from happening in the future. . Response in Sesotho: Mehato e meng eo u lokelang ho e latela ke ena ha u araba moreki ka tletlebo: 1. Mamela ka hloko: Lumella moreki ho ntša pherekano le matšoenyeho a hae ntle le tšitiso. Ho mamela ka hloko ke senotlolo sa ho rarolla boemo leha e le bofe ka katleho. 2. Utloela bohloko: Bontša hore u utloisisa le ho tsotella phihlelo ea moreki. Polelo e kang, Ke masoabi ho utloa hore ho etsahetse e thusa haholo ho tsebisa moreki hore u ka lehlakoreng la bona. 3. Kōpa Tšoarelo: Ho sa tsotellehe hore na phoso e ne e le ka lehlakoreng la khamphani kapa che, ho kōpa tšoarelo ka tieo ho bohlokoa. E ananela phihlelo e mpe ea moreki me e thusa ho qala ho tsosolosa kamano. 4. Ikarabele: Haeba tletlebo e bakiloe ke phoso e entsoeng ke khamphani, e amohele, me u nke boikarabelo bo feletseng bakeng sa eona. 5. Fana ka tharollo: Hang ha moreki a fumane monyetla oa ho arolelana tletlebo ea hae, ho bohlokoa ho fana ka tharollo. Botsa moreki hore na a ka rata hore bothata bo rarolloe joang kapa u fane ka likhetho tse maloa tseo ba ka khethang ho tsona. 6. Tlalo-morao: Netefatsa hore qeto eo ho lumellanoeng ka eona e lateloa ho fihlela e phethoa. Ho bohlokoa ho latela moreki ho fumana hore na ba khotsofetse ke tharollo. 7. Ithute ho tsoa phihlelong : Sebelisa tletlebo e le monyetla oa ho ntlafatsa mekhoa ea ka hare le ho thibela litletlebo tse tšoanang ho etsahala nakong e tlang. 