<prompt> Hlalosa mekhoa e meli e ka khonehang ea ho laola litletlebo tsa barekinan  <response>: Instruction in English: Describe two possible strategies for managing customer complaints . Response in English: 1. Proactive communication: The first strategy for managing customer complaints is to be proactive in your communication with customers. This means reaching out to them before they have a chance to complain, informing them of any issues or delays and offering a solution. By taking responsibility for the problem and presenting a resolution, customers are often more willing to forgive the mistake and remain loyal to the company.2. Active listening and empathy: The second strategy is to actively listen to the customers complaint and show empathy for their situation. This means allowing the customer to express their frustration, acknowledging their feelings and validating their concerns. By demonstrating genuine care and concern, the customer will feel heard and understood. From there, the complaint can then be addressed and resolved, either by offering a solution, compensation or an apology, depending on the nature and severity of the complaint. This approach helps to rebuild trust with the customer and retain their business. . Response in Sesotho: 1. Puisano e tsoelang pele: Leano la pele la ho laola litletlebo tsa bareki ke ho ba mafolofolo puisanong ea hau le bareki. Sena se bolela ho buisana le bona pele ba ka ba le monyetla oa ho tletleba, ho ba tsebisa ka mathata leha e le afe kapa tieho le ho fana ka tharollo. Ka ho nka boikarabelo ba bothata le ho fana ka tharollo, hangata bareki ba ikemiselitse ho tšoarela phoso le ho lula ba tšepahala ho khampani. 2. Ho mamela ka mafolofolo le kutloelo-bohloko: Leano la bobeli ke ho mamela tletlebo ea moreki ka mafolofolo le ho bontša kutloelo-bohloko bakeng sa boemo ba bona. Sena se bolela ho lumella moreki ho hlalosa ho tsieleha ha bona, ho amohela maikutlo a bona le ho netefatsa seo ba amehileng ka sona. Ka ho bontša tlhokomelo le kameho ea nete, moreki o tla ikutloa a utluoa le ho utloisisoa. Ho tloha moo, tletlebo e ka rarolloa le ho rarolloa, ebang ke ka ho fana ka tharollo, matšeliso kapa tšoarelo, ho itšetlehile ka mofuta le boima ba tletlebo. Mokhoa ona o thusa ho haha tsepo hape ho moreki le ho boloka khoebo ea bona. 