<prompt> Moreki o kopa ho khutlisetsoa chelete. Ngola karabo e nang le tlhompho.nan  <response>: Instruction in English: A customer is asking for a refund. Write a polite response. . Response in English: Dear Customer,Thank you for reaching out to us. Im sorry that youd like to request a refund, and Ill do my best to assist you with this matter. May I kindly ask for the details of your purchase such as your order number, name of the product or service, and the reason for requesting a refund? This information will help us to process your request effectively.We value your satisfaction and want to ensure that you have the best experience with our products or services. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.Best regards,Your Company Name . Response in Sesotho: Moreki ea Ratehang, Kea leboha ha o ile oa ikopanya le rona. Ke masoabi hore ebe u ka kopa ho khutlisetsoa chelete, me ke tla etsa sohle se matleng a ka ho u thusa ka taba ena. Na nka kopa lintlha tsa theko ea hau joalo ka nomoro ea odara, lebitso la sehlahisoa kapa tšebeletso, le lebaka la ho kopa puseletso? Lintlha tsena li tla re thusa ho sebetsana le kopo ea hau ka katleho. Re ananela khotsofalo ea hau me re batla ho netefatsa hore u na le phihlelo e ntle ka ho fetisisa ka lihlahisoa kapa litšebeletso tsa rona. Kea le leboha ka mamello ea lōna, me re lebeletse ho rarolla taba ena ka mokhoa o khotsofatsang. Litumeliso, Lebitso la Khampani ea Hau 