<prompt> Etsa moralo bakeng sa taba e latelang ea litšebeletso tsa barekiBareki ba lebenkeleng la rona la Marang-rang ha ba fumane liodara tsa bona ka nako  <response>: Instruction in English: Create a plan for the following customer service issue . Response in English: Step 1: Acknowledge the issue- We will immediately acknowledge the issue by sending an email or posting a statement on our website and social media pages, apologizing for the delay in delivery.Step 2: Identify the root cause- Our team will investigate the cause of the delays, whether it is an issue with our fulfillment processes, shipping carrier or any other problem.Step 3: Communicate with customers - As we work towards finding a solution, we will keep our customers informed about the progress and offer them an estimated delivery time.Step 4: Offer compensation- To make amends for the inconvenience caused, we will offer our customers compensation in the form of a discount on their next purchase or a refund of their shipping fees.Step 5: Rectify the issue- Once we have identified the cause of the delay, we will put measures in place to ensure that it does not happen again. This may include streamlining our fulfillment process, working with a new shipping carrier, or hiring additional staff to handle orders.Step 6: Follow up- After the issue has been resolved, we will follow up with our customers to ensure that they have received their orders and are satisfied with the resolution. We will also thank them for their patience and understanding.Step 7: Review and improve- Finally, we will review our processes and identify areas for improvement to prevent similar problems from happening in the future. . Response in Sesotho: Mohato oa 1: Amohela taba- Re tla amohela taba hang-hang ka ho romela lengolo-tsoibila kapa ho beha polelo sebakeng sa rona sa marang-rang le maqepheng a litaba tsa sechaba, re kopa tšoarelo ka ho lieha ha thomello. Mohato oa 2: Tseba motso oa sesosa- Sehlopha sa rona se tla etsa lipatlisiso ka sesosa sa tieho, hore na ke bothata mabapi le tsebetso ea rona ea phethahatso, mofani oa thepa kapa bothata bofe kapa bofe. Mohato oa 3: Buisana le bareki - Ha re ntse re sebeletsa ho fumana tharollo, re tla tsebisa bareki ba rona ka tsoelo-pele le ho ba fa nako e hakanyetsoang ea ho tsamaisa thepa. Mohato oa 4: Fana ka matšeliso- Ho etsa liphetoho bakeng sa tšitiso e bakiloeng, re tla fa bareki ba rona matšeliso ka mokhoa oa theolelo ha ba reka ka nako e tlang kapa puseletso ea litefiso tsa bona tsa ho romela thepa. Mohato oa 5: Lokisa taba- Ha re se re hlokometse sesosa sa tieho, re tla beha mehato ea ho netefatsa hore ha e etsahale hape. Sena se ka kenyelletsa ho ntlafatsa tsebetso ea rona, ho sebetsa le khamphani e ncha e tsamaisang thepa, kapa ho hira basebetsi ba eketsehileng ho sebetsana le liodara. Mohato oa 6: Latela- Ka mora hore bothata bo rarolloe, re tla latela bareki ba rona ho netefatsa hore ba fumane litaelo tsa bona me ba khotsofetse ke qeto eo. Hape re tla ba leboha ka mamello le kutlwisiso ya bona. Mohato oa 7: Hlahloba le ho ntlafatsa- Qetellong, re tla hlahloba mekhoa ea rona le ho tseba libaka tseo re lokelang ho li ntlafatsa ho thibela mathata a tšoanang ho etsahala nakong e tlang. 