<prompt> Etsa karabo bakeng sa lengolo-tsoibila la moreki mabapi le bothata ba ho khutlisa chelete.Khampani e ratehang, haufinyane tjena ke rekile sehlahisoa lebenkeleng la hau mme ke soabisitsoe ke boleng ba sona. Ke kopa ho khutlisetsoa chelete.  <response>: Instruction in English: Create a response for a customers email about a refund issue. . Response in English: Dear Customer,Thank you for bringing this to our attention. I am sorry to hear that you were not satisfied with the product you purchased. We strive to provide high-quality items that meet the expectations of our customers, and we regret that this was not the case for you.I would be happy to assist you in processing a refund for your purchase. Could you please provide me with the following details so that I can locate your order and initiate the refund process:- Your order number- The name andor email address associated with the purchase- The date of purchaseOnce I have this information, I will promptly process your refund.Again, I apologize for any inconvenience this has caused you and thank you for your patience and understanding as we resolve this issue.Best regards,Company Customer Support . Response in Sesotho: Moreki ea Ratehang, Kea leboha ka ho re hlokomelisa sena. Ke masoabi ho utloa hore ha ua khotsofala ka sehlahisoa seo u se rekileng. Re ikitlaelletsa ho fana ka lintho tsa boleng bo holimo tse fihlelang litebello tsa bareki ba rona, me re ikoahlaela hore ebe ha ho joalo ho uena. Nka thabela ho u thusa ho sebetsa puseletso ea theko ea hau. Ke kopa o mphe lintlha tse latelang e le hore nka fumana odara ea hau le ho qala tsebetso ea ho khutlisa chelete: - Nomoro ea hau ea odara - Lebitso lekapa aterese ea lengolo-tsoibila e amanang le theko - Letsatsi leo ke rekileng ka lona Ha ke se ke na le tlhahisoleseling ena, e tla sebetsa hang-hang puseletso ea hau. Hape, ke kopa tšoarelo bakeng sa tšitiso efe kapa efe e le bakileng, me ke leboha mamello le kutloisiso ea hau ha re ntse re rarolla bothata bona. Litumeliso tse kholo, Khampani Tšehetso ea Bareki 