<prompt> Etla ka metrics ea tsebeliso ea ho lekanya boitlamo ba barekinan  <response>: Instruction in English: Come up with utilization metrics for measuring customer engagement . Response in English: There are several metrics that can be used to measure customer engagement and evaluate the level of interaction between the customers and the product or service: 1. Active users: This can be measured by tracking the number of daily, weekly or monthly active users interacting with your service, app, or website.2. Session Duration: This metric helps in understanding how much time customers spend on your service or app, indicating their engagement levels.3. PagesScreen Views per Session: A high number of page views or screen views per session indicate that users are interested in exploring and interacting with the application or website.4. Conversion Rate: The percentage of visitors completing desired actions on your website, such as filling out a form, or making a purchase, indicates customer engagement.5. Repeat Visitors: The number of user returning to use the product or service helps to understand the loyalty of the customers.6. Social media engagement: The amount of likes, shares, comments, and followers on social media indicates how actively users are engaging with your brand.7. Feedback and reviews: Customer feedback, ratings and reviews are direct indicators of engagement, as engaged customers are more likely to leave feedback.8. Retention rate: The rate at which customers return to your service, product or app over a specified period of time provides an insight into customer engagement and loyalty.9. Net Promoter Score NPS: This is a measure of customer satisfaction and loyalty, and indicates how likely customers are to recommend your product or service to others.10. Customer lifetime value CLV: This metric measures the total value a customer brings to a business over the duration of their relationship and helps in understanding overall engagement levels.Each business will have a unique way of measuring customer engagement depending on the goals, product or service. A combination of the above metrics can help to create a clear picture and accurately evaluate customer engagement. . Response in Sesotho: Ho na le metrics e maloa e ka sebelisoang ho lekanya tšebelisano ea bareki le ho lekola boemo ba tšebelisano pakeng tsa bareki le sehlahisoa kapa litšebeletso: 1. Basebelisi ba mafolofolo: Sena se ka lekoa ka ho sala morao palo ea basebelisi ba sebetsang letsatsi le letsatsi, beke le khoeli kapa khoeli le khoeli ba sebelisanang le bona. tšebeletso, app, kapa sebaka sa hau sa marang-rang. 2. Nako ea Thuto: Metric ena e thusa ho utloisisa hore na bareki ba qeta nako e kae tšebeletsong kapa sesebelisoa sa hau, ho bontša maemo a bona a ho itlama. 3. Maqephe Maikutlo a Screen ka Session: Palo e phahameng ea litebello tsa maqephe kapa libono tsa skrine ka nako e ngoe li bontša hore basebelisi ba thahasella ho hlahloba le ho sebelisana le tsebeliso kapa webosaete. 4. Sekhahla sa Phetoho: Peresente ea baeti ba tlatsang liketso tse lakatsehang sebakeng sa hau sa marang-rang, joalo ka ho tlatsa foromo, kapa ho reka, e bontsa boitlamo ba bareki. 5. Baeti ba Pheta-phetang: Palo ea basebelisi ba khutlelang ho tla sebelisa sehlahisoa kapa tšebeletso e thusa ho utloisisa botšepehi ba bareki. 6. Tšebelisano ea mecha ea litaba ea sechaba: Palo ea lintho tseo u li ratang, likabelo, maikutlo le balateli mecheng ea litaba tsa sechaba li bontša kamoo basebelisi ba sebelisanang le lebitso la hau ka mafolofolo kateng. 7. Maikutlo le litlhahlobo: Maikutlo a bareki, litekanyetso le litlhahlobo ke matšoao a tobileng a ho kopanela, kaha bareki ba kopanetsoeng ba atisa ho tlohela maikutlo. 8. Sekhahla sa ho boloka chelete: Sekhahla seo bareki ba khutlelang ho tšebeletso ea hau, sehlahisoa kapa app ka nako e itseng e fana ka temohisiso mabapi le tšebelisano ea bareki le botšepehi. 9. Net Promoter Score NPS: Ena ke tekanyo ea khotsofalo le botšepehi ba bareki, me e bontša hore na bareki ba na le menyetla e kae ea ho khothaletsa sehlahisoa kapa tšebeletso ea hau ho ba bang. 10. Boleng ba bophelo bohle ba Moreki CLV: Metric ena e lekanya kakaretso ea boleng boo moreki a bo tlisang khoebong nakong ea kamano ea bona me e thusa ho utloisisa maemo a kakaretso a boikopanyo. Khoebo ka ngoe e tla ba le mokhoa o ikhethileng oa ho lekanya boitlamo ba bareki ho latela sepheo, sehlahisoa kapa tšebeletso. Motsoako oa metrics e kaholimo e ka thusa ho theha setšoantšo se hlakileng le ho lekola ka nepo boitlamo ba bareki. 