<prompt> Etsa mokhoa oa ho sala morao litletlebo le litletlebo tsa bareki.nan  <response>: Instruction in English: Design a system to track customer grievances and complaints. . Response in English: To track customer grievances and complaints, an effective system would involve the following steps:1. Intake of complaints: The first step would be to enable customers to share their grievances and complaints through multiple channels. These could include customer service call centers, email support, complaint forms on the company website, and social media platforms.2. Logging of complaints: All complaints received through the various channels need to be logged into a centralized database or complaint management system. This system should capture all essential details, including customer name, contact information, date, and nature of the complaint.3. Assignment and tracking: The complaint management system should automatically assign each complaint to an appropriate customer service representative or team, depending on the nature and severity of the grievance. It should also track the progress of each complaint as it moves through the resolution process.4. Resolution and feedback: The customer service representative should work towards resolving the complaint in a timely and efficient manner, keeping the customer informed throughout the process. Once resolved, the customer should be asked to provide feedback on their experience, which should be logged into the system for future reference.5. Analysis and Improvement: The complaint management system should generate regular reports and analytics to identify trends and recurring issues. This data should be used to identify areas for improvement and implement changes to prevent similar complaints from arising in the future.By implementing such a system, companies can track customer grievances and complaints effectively while ensuring that they are resolved in a timely and satisfactory manner. This will improve customer satisfaction and enhance the brands reputation. . Response in Sesotho: Ho sala morao litletlebo le litletlebo tsa bareki, mokhoa o sebetsang o tla kenyelletsa mehato e latelang: 1. Ho kenya litletlebo: Mohato oa pele e tla ba ho nolofalletsa bareki ho arolelana litletlebo le litletlebo tsa bona ka mecha e mengata. Tsena li ka kenyelletsa litsi tsa mehala tsa litšebeletso tsa bareki, tšehetso ea lengolo-tsoibila, liforomo tsa litletlebo webosaeteng ea khamphani, le sethala sa litaba tsa sechaba. 2. Ho rengoa ha litletlebo: Litletlebo tsohle tse amohetsoeng ka litsela tse fapaneng li hloka ho kenngoa polokelong ea boitsebiso e bohareng kapa tsamaisong ea tsamaiso ea litletlebo. Sistimi ena e tlameha ho nka lintlha tsohle tsa bohlokoa, ho kenyeletsoa lebitso la moreki, lintlha tsa puisano, letsatsi le mofuta oa tletlebo. 3. Mosebetsi le ho latedisa: Tsamaiso ya tsamaiso ya ditletlebo e lokela ho abela tletlebo ka nngwe ho moemedi kapa sehlopha se loketseng sa tshebeletso ya bareki, ho itshetlehile ka mofuta le botebo ba tletlebo. E boetse e lokela ho lata tsoelopele ea tletlebo ka ngoe ha e ntse e tsoela pele ho rarolla bothata. 4. Qeto le maikutlo: Moemeli oa litšebeletso tsa bareki o lokela ho sebetsa ho rarolla tletlebo ka nako le ka mokhoa o nepahetseng, ho boloka moreki a tseba nakong eohle ea tsebetso. Hang ha e se e rarollotsoe, moreki o lokela ho kōptjoa ho fana ka maikutlo mabapi le phihlelo ea bona, e lokelang ho kenngoa tsamaisong bakeng sa ho sebelisoa nakong e tlang. 5. Tlhahlobo le Ntlafatso: Tsamaiso ea tsamaiso ea litletlebo e lokela ho hlahisa litlaleho le litlhahlobo tsa kamehla ho khetholla mekhoa le litaba tse hlahang khafetsa. Lintlha tsena li lokela ho sebelisoa ho khetholla libaka tsa ntlafatso le ho kenya tšebetsong liphetoho ho thibela litletlebo tse tšoanang ho hlaha nakong e tlang. Ka ho kenya tšebetsong tsamaiso e joalo, likhamphani li ka sala morao litletlebo le litletlebo tsa bareki ka nepo ha li ntse li netefatsa hore li rarolloa ka nako le ka mokhoa o khotsofatsang. Sena se tla ntlafatsa khotsofalo ea bareki le ho ntlafatsa seriti sa letsoao. 