<prompt> Bapisa melemo le mathata a ho sebelisa chatbot khahlano le app bakeng sa litšebeletso tsa barekinan  <response>: Instruction in English: Compare the pros and cons of using a chatbot versus an app for customer service . Response in English: Both chatbots and apps are popular tools for delivering customer service to users. Each has its own set of advantages and disadvantages. Heres a comparison between the two: Chatbots Pros:- Chatbots can provide instant responses to customer inquiries, reducing wait times and improving overall customer satisfaction.- They can handle a large volume of interactions simultaneously, which makes them highly scalable and cost-effective.- Chatbots can be available 247, ensuring that customers can receive assistance at any time.- Using natural language processing NLP, they can simulate human-like conversations, making the customer experience more personalized and engaging.- Chatbots can be integrated into messaging platforms or social media, which allows customers to interact with them using familiar and convenient channels. Cons:- Chatbots rely on predefined rules and AI algorithms to provide answers, which means that their responses may not always be accurate or relevant.- They may not be able to handle complex inquiries or problems that require human intervention.- If not designed properly, chatbots can come across as impersonal or robotic, which may negatively affect the customer experience. Apps Pros:- Apps can provide a wide range of functionalities and services, such as account management, bookings, and payments.- They allow for easy navigation and access to important information and features.- Apps can provide a highly personalized experience by using customer data to tailor content and interactions.- They can offer robust security features to protect customer information. Cons:- Apps require customers to download and install them on their devices, which may discourage some users due to the effort required.- They may not provide instant responses to customer inquiries, as interactions may need to be routed to human agents.- Developing and maintaining an app can be expensive, especially if it needs to be updated regularly to incorporate new features or fix issues.- Users may need to be trained on how to use the app, which can be time-consuming and may require additional resources. . Response in Sesotho: Li-chatbots le lisebelisoa ke lisebelisoa tse tsebahalang tsa ho fana ka litšebeletso tsa bareki ho basebelisi. E ngoe le e ngoe e na le melemo le mathata a eona. Papiso lipakeng tsa tsena tse peli ke ena: Chatbots Melemo: - Li-Chatbots li ka fana ka likarabo hang-hang ho lipotso tsa bareki, tsa fokotsa nako ea ho leta le ho ntlafatsa khotsofalo ea bareki ka kakaretso. - Li ka sebetsana le palo e kholo ea litšebelisano ka nako e le ngoe, e leng se etsang hore li fokotsehe haholo me li boloke chelete e ngata. - Li-Chatbots li ka fumaneha 247, ho netefatsa hore bareki ba ka fumana thuso ka nako efe kapa efe. - Ba sebelisa tsebetso ea puo ea tlhaho NLP, ba ka etsisa lipuisano tse kang tsa batho, ba etsa hore boiphihlelo ba bareki e be ba motho le ho hohela. - Li-Chatbots li ka kopanngoa le li-platform tsa melaetsa kapa mecha ea litaba ea sechaba, e lumellang bareki ho sebelisana le bona ba sebelisa liteishene tse tloaelehileng le tse bonolo. Cons: - Li-Chatbots li itšetlehile ka melao e boletsoeng esale pele le mekhoa ea AI ho fana ka likarabo, ho bolelang hore likarabo tsa bona li kanna tsa se be tse nepahetseng kapa tse amehang kamehla. - Ba ka na ba sitoa ho sebetsana le lipotso tse rarahaneng kapa mathata a hlokang hore motho a kenelle. - Haeba e sa etsoa ka nepo, li-chatbots li ka bonahala li se na botho kapa liroboto, tse ka amang boiphihlelo ba bareki hampe. Lisebelisoa Melemo: - Litsebetso li ka fana ka mefuta e mengata e fapaneng ea litsebetso le litsebeletso, joalo ka taolo ea liakhaonte, ho beeletsa, le litefo. - Ba lumella ho tsamaea ha bonolo le ho fumana lintlha le likarolo tsa bohlokoa. - Lisebelisoa li ka fana ka boiphihlelo bo ikhethileng ka ho sebelisa lintlha tsa bareki ho lokisa litaba le litšebelisano. - Ba ka fana ka likarolo tse matla tsa tsireletso ho sireletsa tlhahisoleseling ea bareki. Cons: - Lisebelisoa li hloka hore bareki ba li kopitse le ho li kenya lisebelisoa tsa bona, e leng se ka nyahamisang basebelisi ba bang ka lebaka la matsapa a hlokahalang. - Li ka na tsa se ke tsa fana ka likarabo hang-hang lipotsong tsa bareki, kaha litšebelisano li ka hloka ho fetisetsoa ho baemeli ba batho. - Ho etsa le ho hlokomela sesebelisoa ho ka bitsa chelete e ngata, haholo haeba e hloka ho ntlafatsoa khafetsa ho kenyelletsa likarolo tse ncha kapa ho lokisa mathata. - Basebelisi ba kanna ba hloka ho koetlisoa mabapi le mokhoa oa ho sebelisa sesebelisoa, se ka jang nako mme se ka hloka lisebelisoa tse ling. 