<prompt> Hlalosa phapang lipakeng tsa leeto la bareki le boiphihlelo ba bareki.nan  <response>: Instruction in English: Explain the difference between a customer journey and a customer experience. . Response in English: The customer journey and the customer experience are closely related concepts, but there are some key differences between them.A customer journey refers to the complete path and sequence of interactions a customer has with a company, brand or product across various channels, from awareness to purchase and beyond. Its a way of mapping out the entire process of someone going from a prospect to a loyal and satisfied customer, providing a framework for understanding and improving the quality of interactions at every touchpoint.On the other hand, the customer experience CX refers to the overall perception and emotions a customer has about a company or brand, based on the sum total of all their interactions with it. While the customer journey is concerned with the various stages and touchpoints of a given interaction process, the customer experience considers how those interactions made the customer feel, and their overall level of satisfaction, loyalty, and advocacy.In summary, the customer journey is more focused on the process of how customers interact with a company or brand, whereas the customer experience is more concerned with their overall perceptions and emotions resulting from those interactions. Both are important aspects of managing customer relationships, and companies strive to optimize their customer journey while delivering positive customer experiences in order to build strong relationships with their customers. . Response in Sesotho: Leeto la bareki le boiphihlelo ba bareki ke mehopolo e amanang haufi-ufi, empa ho na le liphapano tsa bohlokoa lipakeng tsa tsona. Leeto la bareki le bolela tsela e felletseng le tatellano ea litšebelisano tseo moreki a nang le tsona le khamphani, mofuta kapa sehlahisoa ho pholletsa le mecha e fapaneng, ho tloha tlhokomeliso ho isa ho theko le ho feta. Ke mokhoa oa ho etsa mapa oa tsebetso eohle ea motho ho tloha ho tebello ho ea ho moreki ea tšepahalang le ea khotsofetseng, ho fana ka moralo oa kutloisiso le ho ntlafatsa boleng ba litšebelisano sebakeng se seng le se seng sa ho ama. Ka lehlakoreng le leng, boiphihlelo ba bareki CX bo bolela maikutlo le maikutlo ao moreki a nang le ona mabapi le khamphani kapa lebitso, ho ipapisitse le kakaretso ea litšebelisano tsohle tsa bona le eona. Le hoja leeto la bareki le ameha ka mekhahlelo e fapaneng le lintlha tsa ho ama tsa tsebetso e fanoeng ea ho sebelisana, phihlelo ea bareki e nahana kamoo litšebelisano tseo li entseng hore moreki a ikutloe kateng, le boemo ba bona ba khotsofalo, botšepehi le bobuelli. Ka kakaretso, leeto la bareki le tsepamisitse maikutlo haholo tšebetsong ea hore na bareki ba sebelisana joang le khamphani kapa mofuta, athe boiphihlelo ba bareki bo amehile haholo ka maikutlo le maikutlo a bona a bakoang ke litšebelisano tseo. Ka bobeli ke lintlha tsa bohlokoa tsa ho laola likamano tsa bareki, me likhamphani li ikitlaelletsa ho ntlafatsa leeto la bona la bareki ha li ntse li fana ka liphihlelo tse ntle tsa bareki molemong oa ho aha likamano tse matla le bareki ba bona. 