<prompt> Hlahisa metric ho lekola khotsofalo ea morekinan  <response>: Instruction in English: Generate a metric to evaluate the customer satisfaction . Response in English: One way to evaluate customer satisfaction is by using the Net Promoter Score NPS metric. NPS is calculated by asking customers to rate, on a scale of 0 to 10, how likely they are to recommend the company or product to others. Respondents are then categorized into three groups: Promoters 9-10, Passives 7-8, and Detractors 0-6. The NPS is then calculated by subtracting the percentage of Detractors from the percentage of Promoters.NPS of Promoters - of DetractorsThis simple metric provides a reliable measure of customer satisfaction and loyalty, and can help companies identify areas for improvement and track changes in satisfaction over time. Additionally, benchmarking against industry averages or competitors provides further insight into a companys performance in terms of customer satisfaction. . Response in Sesotho: Mokhoa o mong oa ho lekola khotsofalo ea bareki ke ho sebelisa metric ea Net Promoter Score NPS. NPS e baloa ka ho kopa bareki ho lekanya, ka sekala sa 0 ho isa ho 10, hore na ba na le monyetla o kae oa ho khothaletsa khamphani kapa sehlahisoa ho ba bang. Joale ba arabelang ba arotsoe ka lihlopha tse tharo: Bahlahisi 9-10, Passives 7-8, le Detractors 0-6. Joale NPS e baloa ka ho tlosa liperesente tsa Bahanyetsi ho liperesente tsa Bahatelli. NPS of Promoters - of Detractors Metric ena e bonolo e fana ka tekanyo e tšepahalang ea khotsofalo le botšepehi ba bareki, me e ka thusa likhamphani ho tseba libaka tsa ntlafatso le ho latela liphetoho tsa khotsofalo ha nako e ntse e ea. Ho feta moo, ho beha lipampiri khahlano le karolelano ea indasteri kapa bahlolisani ho fana ka leseli le eketsehileng mabapi le tsebetso ea khamphani mabapi le khotsofalo ea bareki. 