<prompt> Hlahisa lethathamo la lintho tse 5 tseo u ka li etsang ha u sebetsana le tletlebo ea morekinan  <response>: Instruction in English: Generate a list of 5 action items to take when handling a customers complaint . Response in English: 1. Acknowledge and apologize: The first step in handling a customers complaint is to acknowledge their concerns and apologize for any inconvenience that might have been caused.2. Listen actively: Actively listen to the customers complaint, and ask questions if necessary to get a better understanding of the issue and demonstrate that you value their feedback.3. Identify the issue: Next, carefully review the details of the customers complaint and try to identify the underlying issue that needs to be addressed.4. Provide a solution: Once you have a good understanding of the problem, work with the customer to come up with a solution that addresses their concerns and is mutually agreeable.5. Follow up: After the immediate issue is resolved, make sure to follow up with the customer to ensure that they are satisfied with the outcome, and to prevent a similar problem from happening again in the future. . Response in Sesotho: 1. Amohela me u kōpe tšoarelo: Mohato oa pele oa ho sebetsana le tletlebo ea moreki ke ho amohela matšoenyeho a bona le ho kōpa tšoarelo bakeng sa tšitiso leha e le efe e ka nang eaba e bakiloe. 2. Mamela ka hloko: Mamela tletlebo ea moreki ka mafolofolo, me u botse lipotso ha ho hlokahala ho utloisisa taba hantle le ho bontša hore u ananela maikutlo a bona. 3. Khetholla bothata: Ka mora moo, hlahloba ka hloko makolopetso a tletlebo ea moreki me u leke ho fumana sesosa sa bothata bo lokelang ho rarolloa. 4. Fana ka tharollo: Ha u se u e-na le kutloisiso e ntle ea bothata, sebetsa le moreki ho tla ka tharollo e sebetsanang le mathata a bona me e lumellana. 5. Latela: Ka mora hore taba e potlakileng e rarolloe, etsa bonnete ba hore u latela moreki ho netefatsa hore ba khotsofetse ke sephetho, le ho thibela bothata bo tšoanang ho etsahala hape nakong e tlang. 