<prompt> Ke mehato efe eo khamphani e lokelang ho e nka boemong bo fanoeng?Moreki o kentse tletlebo ea hore odara ea hae ea Marang-rang ha e ea fihla.  <response>: Instruction in English: What course of action should the company take in the given situation? . Response in English: Given the situation of a customer lodging a complaint about an undelivered online order, the company should take the following course of action: 1. Acknowledge the complaint: The company should promptly acknowledge the customers complaint and thank the customer for bringing the issue to their attention.2. Investigate the Issue: The company should initiate an investigation to determine what led to the customer not receiving their online order. This could include reviewing the customers order details, tracking information, and contacting the delivery company to gather further information.3. Provide Feedback: The company should keep the customer informed of the investigations progress and advise them of the findings once the investigation is completed. 4. Resolve the Issue: Based on the investigation, the company should take appropriate action to resolve the issue. This action could include delivering a replacement order, issuing a refund, or providing a credit towards future purchases. 5. Follow-up: The company should follow up with the customer to ensure that they are satisfied with the resolution and that their complaint has been addressed satisfactorily.6. Learn and Improve: The company should take note of the incident and use it as an opportunity to improve their processes to prevent similar issues from happening in the future. . Response in Sesotho: Ka lebaka la boemo ba moreki ea kenyang tletlebo mabapi le odara ea inthanete e sa tlisoang, khamphani e lokela ho nka khato e latelang: 1. Amohela tletlebo: Khampani e lokela ho amohela tletlebo ea moreki hang-hang le ho leboha moreki ka ho tlisa taba eo tlhokomelong ea bona. . 2. Batlisisa Taba Ena: Khampani e lokela ho qala lipatlisiso ho fumana hore na ke eng e entseng hore moreki a se ke a fumana odara ea hae ea inthanete. Sena se ka kenyelletsa ho lekola lintlha tsa odara ea moreki, tlhaiso-leseling ea morao-rao, le ho ikopanya le khamphani ea thomello ho bokella lintlha tse ling. 3. Fana ka Maikutlo: Khampani e lokela ho tsebisa moreki ka tsoelopele ea lipatlisiso le ho ba eletsa ka liphuputso hang ha lipatlisiso li phethiloe. 4. Rarolla Taba: Ho ipapisitsoe le lipatlisiso, khamphani e lokela ho nka khato e nepahetseng ho rarolla bothata. Ketso ena e ka kenyelletsa ho tlisa odara e ngoe, ho khutlisa chelete, kapa ho fana ka mokitlane bakeng sa theko ea nako e tlang. 5. Tsoelo-pele: Khampani e lokela ho latela moreki ho netefatsa hore ba khotsofetse ke tharollo le hore tletlebo ea bona e rarolloe ka mokhoa o khotsofatsang. 6. Ithute le ho Ntlafatsa: Khampani e lokela ho ela hloko ketsahalo eo mme e e sebelise e le monyetla oa ho ntlafatsa mekhoa ea bona ho thibela litaba tse tšoanang ho etsahala nakong e tlang. 