<prompt> Khetha khato e molemohali eo u ka e nkang boemong bona. Kenya tsebetso e khethiloeng.Boemo: Odara ea moreki ha ea fihla ka nako bakeng sa kopano ea bona.  <response>: Instruction in English: Select the best action to take in this situation. Output the selected action. . Response in English: Apologize for the inconvenience and investigate the reason for the delay in delivery. Offer a suitable solution or compensation to the customer. . Response in Sesotho: Kopa tšoarelo bakeng sa tšitiso mme u batlisise lebaka la tieho ea ho pepa. Fana ka tharollo e loketseng kapa matšeliso ho moreki. 