<prompt> Hlahisa puisano pakeng tsa moemeli oa litšebeletso tsa bareki le moreki ea nang le tletlebo.nan  <response>: Instruction in English: Generate a dialogue between a customer service representative and a customer who has a complaint. . Response in English: Customer Service Representative CSR: Good day, thank you for calling our customer service hotline. My name is Anna, how may I assist you?Customer: Hi Anna, Im calling to file a complaint regarding my recent purchase. CSR: Im sorry to hear that youve had a negative experience with our product. Could you please provide me with more details about your concern?Customer: I purchased a product from your website a week ago and when it arrived, it was the wrong item. I tried to contact customer service, but no one answered my calls or emails.CSR: I apologize for the inconvenience, and I understand how frustrating this can be. I assure you, this is not the type of service we strive to provide. May I have your order number so that I can investigate this issue?Customer:Yes, my order number is 123456.CSR: Thank you, I was able to pull up your order in our system. I see that a mistake was made during the packing process, and I apologize for this error. I will go ahead and process a replacement for the correct item, and you can expect it to arrive within 3-5 business days. We will also send you a prepaid return label to send the incorrect item back to us.Customer: Thank you, I appreciate your help in resolving this issue.CSR: It was my pleasure to assist you. Once again, I apologize for the inconvenience, and I want to assure you that we value your business and we hope that this experience wont deter you from future purchases. Is there anything else I can help you with today?Customer: No, thats everything. Thank you for your assistance.CSR: Youre welcome. Have a great day! If you have any further concerns, please dont hesitate to contact us. . Response in Sesotho: Moemeli oa Tšebeletso ea Bareki CSR: Kea u leboha, kea leboha ka ho letsetsa mohala oa rona oa litšebeletso tsa bareki. Lebitso la ka ke Anna, nka u thusa joang? Moreki: Lumela Anna, ke letsetsa ho kenya tletlebo mabapi le theko ea ka haufinyane. CSR: Ke masoabi ho utloa hore u bile le boiphihlelo bo bobe ka sehlahisoa sa rona. Na o ka mpha lintlha tse ling mabapi le taba ea hau? Moreki: Ke rekile sehlahisoa ho tsoa sebakeng sa hau sa marang-rang bekeng e fetileng mme ha se fihla, e ne e le ntho e fosahetseng. Ke lekile ho ikopanya le litšebeletso tsa bareki, empa ha ho motho ea ileng a araba mehala kapa mangolo-tsoibila a ka. CSR: Ke kopa tšoarelo bakeng sa tšitiso, me ke utloisisa hore na sena se ka ferekanya hakae. Kea le tiisetsa, ona ha se mofuta oa litšebeletso tseo re lekang ho fana ka tsona. Ke kopa nomoro ea hau ea odara ke tsebe ho batlisisa taba ee? Moreki:E, nomoro ea ka ea odara ke 123456. CSR: Kea leboha, ke khonne ho kenya odara ea hau tsamaisong ea rona. Ke bona phoso e etsahetse nakong ea ho paka, me ke kopa tšoarelo ka phoso ena. Ke tla tsoela pele ho sebetsana le phetoho ea ntho e nepahetseng, me u ka lebella hore e fihle nakong ea matsatsi a khoebo a 3-5. Hape re tla u romella lengolo la ho khutlisa le lefelloang esale pele ho romella ntho e fosahetseng ho rona. Moreki: Kea leboha, ke leboha thuso ea hau ho rarolla bothata bona. CSR: Ke thabetse ho u thusa. Hape, ke kopa tšoarelo ka tšitiso ena, me ke batla ho u tiisetsa hore re nka khoebo ea hau e le ea bohlokoa me re tšepa hore phihlelo ena e ke ke ea u thibela ho reka nakong e tlang. Na ho na le ntho e ngoe eo nka u thusang ka eona kajeno? Moreki: Che, ke tsohle. Kea leboha ka thuso ea hau. CSR: Kea u leboha. E-ba le letsatsi le monate! Haeba u na le lipelaelo tse ling, ka kopo u se ke oa qeaqea ho iteanya le rona. 