<prompt> Ngola molaetsa oa mohala oo moemeli oa tšehetso ea bareki a ka o sebelisang ha a kopa tšoarelo ho moreki ea halefileng.Tletlebo ea moreki e ne e le mabapi le tieho ea libeke tse peli ea ho tlisa thepa.  <response>: Instruction in English: Write a phone script that a customer support representative could use when offering an apology to an angry customer. . Response in English: Representative: Thank you for bringing this to our attention. Im sorry that your delivery has been delayed for two weeks. I understand how frustrating this can be, and I want to make things right for you.Customer: Yes, this is totally unacceptable.Representative: I completely understand and Im sorry for the inconvenience. Can you please provide me with your order information so that I can take a closer look into this issue for you?Customer: Sure, my order number is Order Number.Representative: Thank you. Im checking your account now and it seems that there has been an unexpected delay in our fulfillment center. But please be assured that we are doing everything we can to expedite your order and get it to you as soon as possible.Customer: Well, its been two weeks, do you have a timeline for when I can expect my items?Representative: Im sorry, I dont have an exact date at the moment. But Id be happy to keep you informed and provide you with updates as they become available. Additionally, as a gesture of our apologies, we would like to offer you a discount on your next purchase with us.Customer: AlrightRepresentative: Again, Im so sorry for any inconvenience this delay has caused you. Is there anything else I can help you with today? . Response in Sesotho: Moemedi: Kea leboha ha o re hlokomeditse taba ena. Ke masoabi hore ebe thomello ea hau e liehile ka libeke tse peli. Kea utloisisa hore na sena se ka ferekanya hakae, me ke batla ho u lokisetsa lintho. Moreki: E, sena ha se amohelehe ho hang. Moemeli: Ke utloisisa ka botlalo me ke masoabi ka tšitiso. Ke kopa o mphe lintlha tsa odara hore ke tle ke u shebisise taba ee? Moreki: Ehlile, nomoro ea ka ea odara ke Nomoro ea Odara. Moemedi: Kea leboha. Ke ntse ke sheba akhaonte ea hau hona joale me ho bonahala eka ho bile le tieho e neng e sa lebelloa setsing sa rona sa phethahatso. Empa ka kopo tiiseha hore re etsa sohle seo re ka se khonang ho potlakisa odara ea hau le ho u tlisetsa eona kapele kamoo ho ka khonehang. Moreki: Ho se ho fetile libeke tse peli, na u na le kemiso ea nako ea hore na nka lebella lintho tsa ka neng? Moemeli: Ke masoabi, ha ke na letsatsi le tobileng ha joale. Empa nka thabela ho u tsebisa le ho u fa lintlha tse ncha ha li ntse li fumaneha. Ho feta moo, joalo ka ha re kopa tšoarelo, re rata ho u fa theolelo ha u reka le rona nakong e tlang. Moreki: Ho lokile Moemeli: Hape, ke masoabi ka tšitiso efe kapa efe eo tieho ena e u bakileng eona. Na ho na le ntho e ngoe eo nka u thusang ka eona kajeno? 