<prompt> Ngola mekhoa e meraro ea ho laola lipuisano tse thata.nan  <response>: Instruction in English: List three strategies for managing difficult conversations. . Response in English: 1. Preparation and Clarity: Carefully prepare for the conversation and have a clear understanding of the issues and goals that you want to address. Be clear and direct in communication to avoid any misunderstandings or confusion. 2. Active Listening and Empathy: Practice active listening and try to understand the perspective of the other person. Acknowledge and validate their feelings and concerns, and show empathy and understanding. This helps to create a safe, respectful and non-judgmental environment.3. Remain Calm and Use Respectful Language: Difficult conversations can often get heated, and its important to remain calm and composed. Use respectful language, and avoid personal attacks or blame towards the other person. Seek common ground and work towards finding a mutually beneficial resolution. . Response in Sesotho: 1. Tokisetso le ho Hlakola: Itokisetse moqoqo ka hloko me u be le kutloisiso e hlakileng ea litaba le lipakane tseo u batlang ho li rarolla. Hlalosa le ho toba puisanong ho qoba ho se utloisisane leha e le hofe kapa pherekano. 2. Ho Mamela ka Matla le Kutloelo-bohloko: Itloaetse ho mamela ka mafolofolo me u leke ho utloisisa maikutlo a motho e mong. Amohela le ho netefatsa maikutlo a bona le lintho tseo ba amehileng ka tsona, me u bontše kutloelo-bohloko le kutloisiso. Sena se thusa ho theha tikoloho e bolokehileng, e hlomphehang le e sa ahloleng. 3. Lula U Khotse me U Sebelisa Puo e Hlomphehang: Hangata meqoqo e thata e ka na ea halefa, me ke habohlokoa hore u lule u khobile matšoafo me u iketlile. Sebelisa puo e nang le tlhompho, me u qobe litlhaselo kapa ho beha molato ho motho e mong. Batla lintho tseo le lumellanang ka tsona me le sebetse ho fumana tharollo e molemo ka bobeli. 