<prompt> Etsa mohlala oa phihlelo e sa lebaleheng ea tšebeletso ea bareki.nan  <response>: Instruction in English: Create an example of a memorable customer service experience. . Response in English: One day, a customer named Sarah purchased an electronic item from an online store using her credit card. Unfortunately, the item turned out to be defective upon delivery. She tried to reach the customer service team through the phone, but there was a long waiting time. Worried and anxious, she used the stores live-chat option, where she was immediately connected to a customer service representative named Mike.Mike listened patiently to Sarahs concerns and apologized for the inconvenience she had experienced. He then informed her that a new replacement item would be shipped to her address right away, and he even offered her a gift card as a token of appreciation for her patience. Mike also told her that the amount charged on her credit card for the defective item would be refunded within 2-3 business days.Throughout the conversation, Mike was genuinely empathetic, courteous, and professional. He proactively updated Sarah with the shipping details of the replacement item and even followed up with her a few days later to ensure that she had received the product in good condition and was satisfied with it.This memorable customer service experience made Sarah feel valued and appreciated. She was impressed with the stores proactive approach and responsiveness in addressing her concerns. The positive experience strengthened her loyalty to the store and made her more likely to shop there again in the future. . Response in Sesotho: Ka letsatsi le leng, moreki ea bitsoang Sarah o ile a reka ntho ea elektronike lebenkeleng la Inthanete a sebelisa karete ea hae ea ho reka ka mokitlane. Ka bomalimabe, ntho eo e ile ea bonahala e sa sebetse hantle ha e fihla. O ile a leka ho buisana le sehlopha sa litšebeletso tsa bareki ka mohala, empa ho ne ho letile nako e telele. Kaha o ne a tšoenyehile a bile a tšoenyehile, o ile a sebelisa mokhoa oa ho qoqa le batho lebenkeleng, moo a ileng a hokeloa hang-hang le moemeli oa litšebeletso tsa bareki ea bitsoang Mike. Mike o ile a mamela ka mamello ha Sarah a tšoenyehile eaba o kōpa tšoarelo bakeng sa tšitiso eo a bileng le eona. Eaba o mo tsebisa hore ho tla romelloa ntho e ncha atereseng ea hae hang-hang, a ba a mo fa karete ea mpho e le pontšo ea ho ananela mamello ea hae. Mike o ile a boela a mo bolella hore chelete e lefisitsoeng kareteng ea hae ea mokoloto bakeng sa ntho e nang le bothata e tla khutlisoa nakong ea matsatsi a 2-3 a khoebo. Nakong eohle ea puisano, Mike o ne a hlile a e-na le kutloelo-bohloko, mekhoa e metle le setsebi. O ile a nchafatsa Sarah ka lintlha tse mabapi le thepa e ncha, a ba a mo latela kamora matsatsi a maloa ho netefatsa hore o fumane sehlahisoa se le maemong a matle le hore o khotsofetse ka sona. Phihlelo ena e sa lebaleheng ea tšebeletso ea bareki e ile ea etsa hore Sarah a ikutloe e le oa bohlokoa a bile a ananeloa. O ne a khahliloe ke tsela eo lebenkele le sebetsang ka eona le karabelo ea hae ho rarolla mathata a hae. Phihlelo e ntle e ile ea matlafatsa botšepehi ba hae lebenkeleng leo me ea etsa hore ho be bonolo hore a reke moo hape nakong e tlang. 