<prompt> Hlalosa likarolo tse 3 tsa bohlokoa tsa sistimi ea litšebeletso tsa bareki.nan  <response>: Instruction in English: Describe 3 key features of a customer service system. . Response in English: 1. Multi-channel support: One of the top features of a customer service system is the ability to connect with customers through multiple channels such as phone, email, chat, and social media. This helps to ensure that customers can reach out to the support team through their preferred mode of communication.2. Ticket management: An effective customer service system should have a sophisticated ticket management feature that helps to keep track of customer queries, complaints, and feedback. The system should be able to assign tickets to the appropriate support personnel, set priorities, and monitor the status of the resolution.3. Knowledge base: A well-designed knowledge base is another crucial feature of a customer service system. It should offer customers access to a repository of information that provides quick and easy solutions to common issues. This can help reduce the number of support requests, freeing up time for the support team to focus on more complex issues. . Response in Sesotho: 1. Tšehetso ea li-channel tse ngata: E ngoe ea likarolo tse ka sehloohong tsa tsamaiso ea litšebeletso tsa bareki ke bokhoni ba ho hokahana le bareki ka litsela tse ngata tse kang fono, imeile, puisano le mecha ea litaba ea sechaba. Sena se thusa ho netefatsa hore bareki ba ka fihlela sehlopha sa tšehetso ka mokhoa oo ba o ratang oa puisano. 2. Tsamaiso ea litekete: Tsamaiso e sebetsang ea litšebeletso tsa bareki e lokela ho ba le tšobotsi e rarahaneng ea tsamaiso ea litekete e thusang ho boloka tlaleho ea lipotso tsa bareki, litletlebo le maikutlo. Sistimi e tlameha ho fana ka litekete ho basebetsi ba tsehetso e nepahetseng, ho beha lintho tse tlang pele, le ho beha leihlo boemo ba qeto. 3. Motheo oa tsebo: Motheo oa tsebo o hlophisitsoeng hantle ke tšobotsi e ngoe ea bohlokoa ea tsamaiso ea litšebeletso tsa bareki. E lokela ho fa bareki monyetla oa ho fumana polokelo ea tlhahisoleseling e fanang ka tharollo e potlakileng le e bonolo ea litaba tse tloaelehileng. Sena se ka thusa ho fokotsa palo ea likopo tsa tšehetso, ho lokolla nako ea hore sehlopha sa tsehetso se tsepamise maikutlo litabeng tse thata haholoanyane. 