<prompt> Hlalosa hore na ke hobaneng ha baemeli ba litšebeletso tsa bareki ba hloka ho lula ba khobile matšoafo le ho bokelloa nakong ea moqoqo.nan  <response>: Instruction in English: Explain why customer service reps need to stay calm and collected during a conversation. . Response in English: It is important for customer service representatives to remain calm and collected during a conversation because their main role is to resolve issues and provide assistance to the customer. If a representative is agitated or frustrated, it can create a negative experience for the customer and make it more difficult to resolve the issue at hand. Staying calm can also help to de-escalate any tensions that may arise during the conversation. When a customer is upset, a calm and collected representative can provide reassurance and demonstrate that the company is committed to resolving the issue, helping to foster a positive customer experience and build trust in the brand. Ultimately, remaining calm and collected helps representatives to effectively communicate, problem-solve, and provide excellent customer service. . Response in Sesotho: Ke habohlokoa hore baemeli ba litšebeletso tsa bareki ba lule ba khobile matšoafo me ba bokelloa nakong ea moqoqo hobane karolo ea bona e ka sehloohong ke ho rarolla mathata le ho fana ka thuso ho moreki. Haeba moemeli a ferekane kapa a tsielehile, ho ka etsa hore moreki a be le phihlelo e mpe me a thatafalloe ho rarolla bothata bo teng. Ho lula u khobile matšoafo ho ka boela ha thusa ho fokotsa tsitsipano leha e le efe e ka nang ea hlaha nakong ea puisano. Ha moreki a ferekane, moemeli ea khutsitseng le ea bokelletsoeng a ka fana ka tiisetso le ho bontsa hore khamphani e ikemiselitse ho rarolla bothata, ho thusa ho khothaletsa boiphihlelo bo botle ba bareki le ho haha tsepo ho brand. Qetellong, ho lula u khobile matšoafo le ho bokelloa ho thusa baemeli ho buisana ka katleho, ho rarolla mathata le ho fana ka litšebeletso tse ntle tsa bareki. 