<prompt> Etsa kakaretso ea polelo e le ngoe ea seo sengoloa sena se buang ka sona.Sengoliloeng sena se bua ka bohlokoa ba botšepehi ba bareki likhoebong le hore na botšepehi ba bareki bo ka lekanngoa joang.  <response>: Instruction in English: Create a one-sentence summary of what this article is about. . Response in English: This article highlights the significance of customer loyalty to businesses and describes ways to measure it. . Response in Sesotho: Sengoliloeng sena se totobatsa bohlokoa ba botšepehi ba bareki likhoebong le ho hlalosa mekhoa ea ho lekanya. 