<prompt> Hlahisa lengolo la kopo la tšoarelo le tsoang khamphaning le eang ho moreki.Lebitso la motho ea ratehang, Re masoabi ho u tsebisa hore ka lebaka la tieho e itseng ea thomello, ha rea khona ho tlisa odara ea hau ka nako.  <response>: Instruction in English: Generate a formal apology letter from a company towards a customer. . Response in English: Dear person name,We would first like to express our sincere apologies for the delay in the shipment of your order. We understand how inconvenient and frustrating it must have been for you to not receive your package on time as promised.We take full responsibility for this incident and assure you that we are taking all necessary measures to ensure that this does not happen again in the future. We value your patronage and understand the importance of delivering our products to our customers in a timely manner.Please accept our deepest apologies for any inconvenience this may have caused. As a token of our appreciation for your business and understanding, we would like to offer you a discount on your next order with us. We hope that this gesture will help to restore your confidence in our ability to provide you with the excellent service that you have come to expect from us.Thank you for your patience and understanding. Please do not hesitate to contact us if you have any further concerns.Sincerely,Company Name . Response in Sesotho: Lebitso la motho ea ratehang, Re kopa pele ka tieo ho kopa tšoarelo ka tieho ea thomello ea odara ea hau. Re utloisisa hore na e tlameha ebe ho bile tšitiso le ho ferekana hakae hore ebe ha u fumane sephutheloana sa hau ka nako joalo ka ha u tšepisitse. Re nka boikarabello ka botlalo mabapi le ketsahalo ena mme re le tiisetsa hore re nka mehato eohle e hlokahalang ho netefatsa hore sena ha se etsahale hape nakong e tlang. Re ananela tšehetso ea hau mme re utloisisa bohlokoa ba ho isa lihlahisoa tsa rona ho bareki ba rona ka nako e loketseng. Ka kopo, amohela tšoarelo ea rona e tebileng bakeng sa tšitiso efe kapa efe eo e ka bang e bakile. E le sesupo sa kananelo ea rona bakeng sa khoebo ea hau le kutloisiso, re rata ho u fa theolelo ho odara ea hau e latelang le rona. Re tšepa hore ketso ena e tla u thusa ho khutlisetsa kholiseho ea hau bokhoning ba rona ba ho u fa litšebeletso tse ntle tseo u neng u li lebelletse ho tsoa ho rona. Ke leboha mamello le kutloisiso ea hau. Ka kopo o seke oa qeaqea ho iteanya le rona haeba u na le mathata a mang hape. Ka nete, Lebitso la Khamphani 