<prompt> Etsa tlhahiso ea litsela tse tharo tsa ho sebetsana le moreki ea mabifi ho feta tekanonan  <response>: Instruction in English: Suggest three ways of dealing with an overly-aggressive customer . Response in English: 1. Stay calm and professional: Remaining calm and composed during an interaction with an aggressive customer can help diffuse the situation. It is important to remember not to take their behavior personally and stay focused on finding a resolution to their issue.2. Actively listen: Often, aggressive behavior from customers stems from feeling unheard or ignored. By actively listening to their concerns and acknowledging their feelings, you can help de-escalate the situation and reassure the customer that you are taking their concerns seriously.3. Set boundaries: Dealing with an aggressive customer can be challenging and it is important to set boundaries and not tolerate abusive behavior. Let the customer know that their behavior is not acceptable and that you will not be able to help them unless they communicate respectfully. If the situation becomes out of control, do not hesitate to seek help from a supervisor or security personnel. . Response in Sesotho: 1. Lula u khobile matšoafo me u le setsebi: Ho lula u khobile matšoafo me u phutholohile nakong eo u buisanang le moreki ea mabifi ho ka thusa ho fetisa maemo. Ho bohlokoa ho hopola ho se nke boitsoaro ba bona ka bobona mme ba lule ba tsepamisitse maikutlo ho fumaneng tharollo ea taba ea bona. 2. Mamela ka mafolofolo: Hangata, boitšoaro bo mabifi ho tsoa ho bareki bo bakoa ke ho ikutloa u sa utloahale kapa ho hlokomolohuoa. Ka ho mamela ka hloko lintho tseo ba amehileng ka tsona le ho ananela maikutlo a bona, u ka thusa ho theola boemo le ho tiisetsa moreki hore u nka lintho tseo ba amehileng ka tsona ka botebo. 3. Beha meeli: Ho sebetsana le moreki ea mabifi ho ka ba thata me ke habohlokoa ho beha meeli le ho se mamelle boitšoaro bo hlephileng. Tsebisa moreki hore boitšoaro ba bona ha bo amohelehe le hore u ke ke ua khona ho ba thusa ntle le haeba ba buisana ka tlhompho. Haeba boemo bo tsoa taolong, u se ke ua tsilatsila ho batla thuso ho mookameli kapa basebeletsi ba tšireletso. 