<prompt> Hlalosa phapang lipakeng tsa tšebeletso e lebelletsoeng le e sebetsang ea bareki.nan  <response>: Instruction in English: Explain the difference between anticipatory and reactive customer service. . Response in English: Anticipatory and reactive customer service are two distinct approaches to meeting customer needs.Anticipatory customer service involves anticipating what a customer may need before the customer brings it to the attention of the company. This type of service entails proactively making an effort to recognize and address customer needs, often before they become an issue. This can include things like suggesting complementary products, providing assistance before its requested, or reaching out to customers to ensure their satisfaction. The goal of anticipatory customer service is to go above and beyond, to exceed customer expectations, and to create an exceptional customer experience.Reactive customer service, on the other hand, involves responding to customer needs as they arise. With reactive service, the customer brings an issue or concern to the attention of the company, and the company responds. This type of service is focused on addressing customer complaints, resolving problems, and answering questions in a timely and effective manner. Reactive customer service is important for maintaining customer satisfaction and addressing problems, but may not necessarily exceed customer expectations in the same way that anticipatory service can.Overall, the main difference between anticipatory and reactive customer service is the level of proactivity. Anticipatory service involves actively seeking ways to meet and exceed customer needs, while reactive service involves addressing customer needs as they are brought to the companys attention. . Response in Sesotho: Tsebeletso e lebelletsoeng le e sebetsang ea bareki ke mekhoa e meli e fapaneng ea ho fihlela litlhoko tsa bareki. Tšebeletso e lebelletsoeng ea bareki e kenyelletsa ho lebella seo moreki a ka se hlokang pele moreki a se tsebisa khamphani. Mofuta ona oa litšebeletso o kenyelletsa ho etsa boiteko bo matla ba ho lemoha le ho rarolla litlhoko tsa bareki, hangata pele e ka ba bothata. Sena se ka kenyelletsa lintho tse kang ho fana ka tlhahiso ea lihlahisoa tse ling, ho fana ka thuso pele e kōptjoa, kapa ho buisana le bareki ho netefatsa hore ba khotsofetse. Sepheo sa tšebeletso e lebelletsoeng ea bareki ke ho fetela holimo le ho feta, ho feta litebello tsa bareki, le ho theha boiphihlelo bo ikhethang ba bareki. Ka lehlakoreng le leng, tšebeletso e sebetsang ea bareki e kenyelletsa ho arabela litlhoko tsa bareki ha li hlaha. Ka tsebeletso e sebetsang, moreki o tlisa taba kapa ngongoreho tlhokomelong ea khamphani, me khamphani e arabela. Mofuta ona oa litšebeletso o shebane le ho rarolla litletlebo tsa bareki, ho rarolla mathata, le ho araba lipotso ka nako le ka mokhoa o sebetsang. Tsebeletso e sebetsang ea bareki e bohlokoa bakeng sa ho boloka khotsofalo ea bareki le ho rarolla mathata, empa e kanna ea se fete litebello tsa bareki ka mokhoa o tsoanang le tsebeletso e lebelletsoeng. Ka kakaretso, phapang e kholo lipakeng tsa tšebeletso ea bareki e lebelletsoeng le e sebetsang ke boemo ba proactivity. Tsebeletso ea tebello e kenyelletsa ho batla ka mafolofolo mekhoa ea ho fihlela litlhoko tsa bareki le ho feta, athe tsebeletso e sebetsang e kenyelletsa ho sebetsana le litlhoko tsa bareki ha li tsebisoa khamphani. 