<prompt> Hlalosa mokhoa oa ho ngola lengolo la boipelaetso la molao.nan  <response>: Instruction in English: Describe the process of writing a formal complaint letter. . Response in English: A formal complaint letter is a professional way to communicate a concern or issue to a company, organization, or individual. Here are steps to follow to write an effective formal complaint letter:1. Begin with your contact information: At the top of the page, include your name, address, phone number, and email address so that the recipient can easily contact you for more information.2. State the date: Include the date when you are writing the letter to keep accurate records.3. Address the letter: Address the letter to the appropriate person, department or agency. If you are unsure, a customer service representative from the company can help you identify the right person to receive your letter.4. Introduce yourself and the subject matter: Begin the letter by introducing yourself and clearly stating the reason for your letter. For instance, you could say, I am writing to express my dissatisfaction with the service I received on date.5. Explain your concerns: Outline the specific issues you encountered, and be as precise as possible while providing the relevant details. This could include specific examples, dates, or interactions that led to your complaint.6. Request action: Specify the action you would like the company or person to take to rectify the issue. This could include a refund, replacement, compensation, or an apology.7. Attach supporting documentation: If available, attach any supporting evidence such as images or receipts to back up your complaint.8. Be polite: Keep the tone professional and courteous, avoiding any offensive or confrontational language.9. End the letter: End the letter by thanking the recipient for their attention to the matter and include any necessary contact information for follow-up.10. Proofread your letter: Before sending your complaint letter, read it over to ensure it is clear, concise, and free of any spelling or grammatical errors.Once you have completed the letter, you can send it via mail, email, or fax, depending on the company or individuals preferred method of communication. Remember to keep a copy of the letter for your records. . Response in Sesotho: Lengolo la molao la tletlebo ke mokhoa oa profeshenale oa ho buisana le khamphani, mokhatlo kapa motho ka mong taba e tšoenyang. Mehato eo u lokelang ho e latela ke ena ho ngola lengolo la boipelaetso le sebetsang hantle: 1. Qala ka lintlha tsa hau tsa ho ikopanya le uena: Kaholimo ho leqephe, kenyelletsa lebitso la hau, aterese, nomoro ea mohala le aterese ea lengolo-tsoibila e le hore moamoheli a ka ikopanya le uena habonolo bakeng sa tse ling. tlhahisoleseding. 2. Bolela letsatsi: Kenyelletsa letsatsi leo u ngolang lengolo ka lona ho boloka litlaleho tse nepahetseng. 3. Abela lengolo: Ngola lengolo ho motho ea loketseng, lefapha kapa setsi. Haeba o sa tiisehe, moemeli oa litšebeletso tsa bareki ho tsoa khamphaning a ka u thusa ho tseba hore na ke mang ea lokelang ho amohela lengolo la hau. 4. Itsebise le sehlooho: Qala lengolo ka ho itsebahatsa le ho bolela ka ho hlaka lebaka la lengolo la hao. Ka mohlala, u ka re, Ke ngolla ho bontša ho se khotsofale ha ka ka tšebeletso eo ke e fumaneng ka letsatsi. 5. Hlalosa lintho tse u tšoenyang: Hlalosa lintlha tse tobileng tseo u kopaneng le tsona, me u tobane ka hohle kamoo u ka khonang ha u ntse u fana ka lintlha tse amehang. Sena se ka kenyelletsa mehlala e ikhethileng, matsatsi, kapa litšebelisano tse lebisitseng tletlebong ea hau. 6. Kopa khato: Hlalosa ketso eo u ka ratang hore khamphani kapa motho a e nke ho lokisa bothata. Sena se ka kenyelletsa puseletso, phetoho, matšeliso, kapa tšoarelo. 7. Hokela litokomane tse tšehetsang: Haeba li le teng, hokela bopaki bofe kapa bofe bo tšehetsang joalo ka litšoantšo kapa lirisiti ho tšehetsa tletlebo ea hau. 8. E-ba le mekhoa e metle: Boloka molumo oa lentsoe e le oa setsebi le o nang le mekhoa e metle, u qoba puo leha e le efe e khopisang kapa ea likhohlano. 9. Qetella lengolo: Qetella lengolo ka ho leboha moamoheli bakeng sa tlhokomelo ea bona tabeng ena le ho kenyelletsa lintlha leha e le life tse hlokahalang bakeng sa ho lateloa. 10. Etsa bonnete ba lengolo la hau: Pele u romella lengolo la hau la litletlebo, le bale hape ho netefatsa hore le hlakile, le khutsoane, me ha le na liphoso tsa mopeleto kapa tsa sebōpeho-puo. Hang ha u qetile lengolo, u ka le romela ka poso, imeile, kapa fax, ho itšetlehile ka mokhoa o khethiloeng oa khamphani kapa motho ka mong oa puisano. Hopola ho boloka kopi ea lengolo bakeng sa lirekoto tsa hau. 