<prompt> Ngola lengolo-tsoibila ho moreki a kopa tšoarelo bakeng sa ho lieha ho romelloa mme o fane ka tharollo e ka bang teng.nan  <response>: Instruction in English: Compose an email to a customer apologizing for the delayed shipment and provide a potential solution. . Response in English: Dear Customer,I hope this email finds you well. I am reaching out to you today to apologize for the delay you have experienced with your shipment. We understand how frustrating it can be to anticipate a delivery, only to have it arrive later than expected.We take full responsibility for this delay and are doing everything we can to make things right. Unfortunately, due to circumstances beyond our control, the shipment has been delayed and we are working to resolve the issue as quickly as possible.In an effort to provide a solution, we would like to offer you a discountcouponvoucher on your next purchase with us as a gesture of goodwill. We hope this gesture can help to ease the inconvenience you have experienced and restore your confidence in our brand.Once again, please accept our sincerest apologies for the delay and know that we are committed to providing excellent customer service. If there is anything else we can do to assist you, please do not hesitate to contact us.Thank you for your understanding and patience.Sincerely,Your NameCompany . Response in Sesotho: Moreki ea ratehang, ke tšepa hore lengolo-tsoibila lena le tla u fumana hantle. Ke ikopanya le uena kajeno ho u kopa tšoarelo ka tieho eo u bileng le eona ka thomello ea hau. Rea utloisisa hore na e ka ba ntho e ferekanyang hakaakang ho lebella pele ho beleha, ebe feela ho fihla ka mora nako ho feta kamoo re neng re lebeletse kateng. Re nka boikarabelo bo feletseng bakeng sa tieho ena me re etsa sohle seo re ka se khonang ho lokisa lintho. Ka bomalimabe, ka lebaka la maemo a ka holimo ho matla a rona, thomello e liehile me re ntse re sebetsa ho rarolla bothata kapele kamoo ho ka khonehang. Maitekong a ho fana ka tharollo, re lakatsa ho u fa theolelosetlankanavoucher ha u reka nakong e tlang le rona e le pontšo ea kamohelo. Re tšepa hore boitšisinyo bona bo ka u thusa ho fokotsa tšitiso eo u bileng le eona le ho khutlisa tšepo ea hau ho mofuta oa rona. Hape, ka kopo amohela tšoarelo ea rona e tiileng bakeng sa tieho me u tsebe hore re ikemiselitse ho fana ka litšebeletso tse ntle tsa bareki. Haeba ho na le eng kapa eng eo re ka e etsang ho u thusa, ka kopo u se ke oa qeaqea ho iteanya le rona. Ke leboha kutloisiso le mamello ea hau. Ka nete, Lebitso la Hau Company 