<prompt> Phapang lipakeng tsa litšebeletso tse ntle le tse mpe tsa bareki indastering ea ho amohela baeti.nan  <response>: Instruction in English: Differentiate between good and bad customer service in the hospitality industry. . Response in English: The hospitality industry is driven by customer experiences and satisfaction, and customer service is a key aspect of the overall guest experience. Good customer service is essential in creating a positive impression of a hospitality business while bad customer service can have the opposite effect.Some of the characteristics of good customer service in the hospitality industry include:1. Promptness: Good customer service is characterized by quick response times and prompt resolution of issues or complaints.2. Friendliness: A warm, welcoming, and friendly attitude is essential in creating a hospitable environment for guests.3. Knowledge: Staff members should be knowledgeable about the businesss products and services, and be able to provide accurate information and make appropriate recommendations.4. Attention to Detail: Good customer service involves paying attention to the little things that can make a big difference in a guests experience.5. Personalization: Good customer service involves catering to the specific needs and preferences of each guest, and making them feel special and valued.On the other hand, bad customer service in the hospitality industry can include:1. Slow response times: Guests expect quick and efficient service, and slow response times can result in frustration and dissatisfaction.2. Unfriendliness: A cold or unfriendly attitude can make guests feel unwelcome and uncomfortable.3. Lack of Knowledge: Staff members who lack knowledge of the businesss products and services can result in guests receiving incorrect information or unhelpful recommendations.4. Neglect of Detail: Neglecting small details can have a major impact on a guests experience.5. Impersonal Service: Treating guests as numbers rather than individuals can make them feel unimportant and unwelcome.Overall, good customer service in the hospitality industry involves going above and beyond to ensure guest satisfaction while bad customer service can result in negative experiences and lost business. . Response in Sesotho: Indasteri ea ho amohela baeti e tsamaisoa ke liphihlelo le khotsofalo ea bareki, me tšebeletso ea bareki ke karolo ea bohlokoa ea phihlelo ea baeti ka kakaretso. Litšebeletso tse ntle tsa bareki li bohlokoa ho theheng maikutlo a matle mabapi le khoebo ea ho amohela baeti ha litšebeletso tse mpe tsa bareki li ka ba le phello e fapaneng. Tse ling tsa litšobotsi tsa litšebeletso tse ntle tsa bareki indastering ea kamohelo ea baeti li kenyelletsa: 1. Ho potlaka: Tsebeletso e ntle ea bareki e khetholloa ka nako ea karabo e potlakileng le ho rarolla mathata kapa litletlebo ka potlako. 2. Botsoalle: Boikutlo bo mofuthu, ba kamohelo le botsoalle bo bohlokoa bakeng sa ho theha tikoloho ea kamohelo ea baeti bakeng sa baeti. 3. Tsebo: Basebetsi ba lokela ho ba le tsebo ka lihlahisoa le litšebeletso tsa khoebo, ba tsebe ho fana ka lintlha tse nepahetseng le ho etsa likhothaletso tse nepahetseng. 4. Tlhokomeliso ho Lintlha: Tšebeletso e ntle ea bareki e akarelletsa ho ela hloko lintho tse nyenyane tse ka etsang phapang e khōlō phihlelong ea moeti. 5. Boikemisetso: Tšebeletso e ntle ea bareki e kenyelletsa ho fana ka litlhoko le likhetho tse khethehileng tsa moeti e mong le e mong, le ho etsa hore ba ikutloe ba khethehile ebile ba le bohlokoa. Ka lehlakoreng le leng, tšebeletso e mpe ea bareki indastering ea ho amohela baeti e ka kenyelletsa: 1. Linako tse liehang tsa ho arabela: Baeti ba lebeletse tšebeletso e potlakileng le e sebetsang, me linako tse liehang tsa ho arabela li ka fella ka ho tsieleha le ho se khotsofale. 2. Ho hloka botsoalle: Boikutlo bo se nang botsoalle kapa bo se nang botsoalle bo ka etsa hore baeti ba ikutloe ba sa amohelehe ebile ba sa phutholoha. 3. Ho hloka Tsebo: Basebetsi ba hlokang tsebo ea lihlahisoa le litšebeletso tsa khoebo ba ka etsa hore baeti ba fumane boitsebiso bo fosahetseng kapa litlhahiso tse se nang thuso. 4. Ho hlokomoloha lintlha: Ho hlokomoloha lintlha tse nyenyane ho ka ba le tšusumetso e kholo phihlelong ea moeti. 5. Tšebeletso eo e Seng Motho: Ho tšoara baeti e le linomoro ho e-na le batho ka bomong ho ka etsa hore ba ikutloe ba se ba bohlokoa ba bile ba sa amohelehe. Ka kakaretso, tšebeletso e ntle ea bareki indastering ea ho amohela baeti e kenyelletsa ho fetela pele le ho feta ho netefatsa khotsofalo ea baeti ha tsebeletso e mpe ea bareki e ka fella ka liphihlelo tse mpe le khoebo e lahlehileng. 