<prompt> Ngola lengolo la tšoarelo le tsoang ho moreki le eang ho khamphani.Khampani e Ratehang, ke masoabi ka boitšoaro ba ka bo bohlasoa ho moemeli oa bareki ba hau bekeng e fetileng ha ke leka ho khutlisa sehlahisoa.  <response>: Instruction in English: Write an apology letter from a customer to a company. . Response in English: Dear Company,I am so sorry for my rude behavior towards your customer representative last week during my attempt to return a product. In the heat of the moment, I lost sight of my manners and let my frustration get the best of me. There was no excuse for my behavior and I regret how I spoke to your representative.I would like to extend my sincere apologies to the representative and to your company as a whole. I can only imagine how difficult your representatives job must be, dealing with customers and their complaints all day, and my behavior only made it worse.I understand that there is a protocol to follow when it comes to returns and the representative was simply doing their job. I deeply regret my actions and will make sure to handle the situation better in the future.Once again, I am truly sorry for my behavior and I hope that you can forgive me.Sincerely,Your Name . Response in Sesotho: Khampani e Ratehang, ke masoabi ka boitšoaro ba ka bo bohlasoa ho moemeli oa bareki ba hau bekeng e fetileng ha ke leka ho khutlisa sehlahisoa. Ha nako e ntse e chesa, ke ile ka lahleheloa ke pono ea mekhoa ea ka me ka lumella ho tsieleha hore ho mphehe. Ho ne ho se na seipato bakeng sa boitšoaro ba ka me ke ikoahlaela hore na ke buile joang le moemeli oa hau. Ke kopa ho fetisetsa tšoarelo ea ka ho moemeli le khamphani ea hau ka kakaretso. Ke ka inahanela feela hore na mosebetsi oa moemeli oa hau o tlameha ho ba boima hakae, ho sebetsana le bareki le litletlebo tsa bona letsatsi lohle, me boitšoaro ba ka bo mpefalitse. Kea utloisisa hore ho na le protocol e lokelang ho lateloa ha ho tluoa tabeng ea li- return me moemeli o ne a mpa a etsa mosebetsi oa hae. Ke ikoahlaela liketso tsa ka haholo me ke tla etsa bonnete ba hore ke sebetsana le boemo bona hamolemo nakong e tlang. Le lekhetlong lena, ke masoabi haholo ka boitšoaro ba ka me ke tšepa hore u ka ntšoarela. Ka nete, Lebitso la hau 