<prompt> Thathamisa lintlha tse hlano tsa bohlokoa tsa moemeli oa litšebeletso tsa bareki.nan  <response>: Instruction in English: List the five most important features of a customer service representative. . Response in English: 1. Effective communication: A customer service representative must possess exceptional communication skills and be able to convey information clearly and concisely, whether in writing or verbally.2. Empathy and patience: Being able to understand and relate to the needs and concerns of the customer is crucial. A good customer service representative is patient, empathetic and able to manage challenging situations with grace and professionalism.3. Problem-solving skills: Customers often turn to customer service when they have encountered a problem. A successful representative must possess strong problem-solving skills and be able to quickly assess a situation and offer an effective solution.4. Positive attitude: Outstanding customer service starts with a positive attitude. The representative must be able to maintain a friendly, courteous and professional demeanor even in difficult situations.5. Product knowledge: A customer service representative must have a deep understanding of the product or service they are offering. This not only helps them to provide accurate information and solutions to customers, but also allows them to upsell or make appropriate recommendations. . Response in Sesotho: 1. Puisano e sebetsang: Moemeli oa litšebeletso tsa bareki o tlameha ho ba le litsebo tse ikhethang tsa puisano me a khone ho fetisa tlhahisoleseding ka ho hlaka le ka bokhutšoanyane, ebang ke ka ho ngola kapa ka mantsoe. 2. Kutloelo-bohloko le mamello: Ho khona ho utloisisa le ho amana le litlhoko le matšoenyeho a moreki ke habohlokoa. Moemeli ea molemo oa litšebeletso tsa bareki o na le mamello, o na le kutloelo-bohloko ebile o khona ho laola maemo a thata ka mohau le botsebi. 3. Bokhoni ba ho rarolla mathata: Hangata bareki ba retelehela litšebeletsong tsa bareki ha ba kopane le bothata. Moemeli ea atlehileng o tlameha ho ba le litsebo tse matla tsa ho rarolla mathata le ho khona ho lekola boemo kapele le ho fana ka tharollo e sebetsang. 4. Maikutlo a matle: Tšebeletso e babatsehang ea bareki e qala ka maikutlo a nepahetseng. Moemeli o tlameha ho khona ho boloka setsoalle, mekhoa e metle le ea setsebi esita le maemong a thata. 5. Tsebo ea sehlahisoa: Moemeli oa litšebeletso tsa bareki o tlameha ho ba le kutloisiso e tebileng ea sehlahisoa kapa tšebeletso eo a fanang ka eona. Sena ha se ba thuse feela ho fana ka tlhahisoleseding e nepahetseng le tharollo ho bareki, empa hape se ba lumella ho rekisa kapa ho etsa litlhahiso tse nepahetseng. 