<prompt> Ngola lengolo la tšoarelo ho moreki.Moreki o fumane odara ea hae ka morao ho nako me ha a khotsofalla litšebeletso tse fanoeng.  <response>: Instruction in English: Compose an apology letter to a customer. . Response in English: Dear Customer,We are truly sorry to hear that you were not satisfied with our services and that your order arrived later than expected. We understand how frustrating and disappointing this must have been for you, and for that we deeply apologize.We do hope that you can accept our sincerest apologies for the inconvenience that this must have caused, and we want to assure you that this is not the level of service that we strive to deliver to our customers.Please know that we take your feedback very seriously, and we are taking immediate steps to ensure that this never happens again. We are committed to providing our customers with an exceptional experience and we will do everything in our power to make things right for you.Once again, we are sorry for the experience you had, and please do not hesitate to reach out to us if you need any further assistance. We value your patronage and we hope to have the opportunity to make it up to you in the future.Sincerely,Your Company . Response in Sesotho: Moreki ea Ratehang, re masoabi haholo ho utloa hore ha ua khotsofala ka litšebeletso tsa rona le hore odara ea hau e fihlile ka mora moo ho neng ho lebelletsoe. Rea utloisisa hore na sena se tlameha ebe se ile sa u ferekanya le ho u nyahamisa hakae, me ka lebaka leo re kōpa tšoarelo haholo. Re tšepa hore u ka amohela likōpo tsa rona tse tsoang botebong ba pelo bakeng sa tšitiso e tlamehang ebe e bakiloe ke sena, me re batla ho le tiisetsa hore sena ha se boemo ba tšebeletso boo re lekang ho bo isa ho bareki ba rona. Ka kopo tseba hore re nka maikutlo a hau ka botebo, me re ntse re nka mehato ea ho netefatsa hore sena ha se sa etsahala hape. Re ikemiselitse ho fa bareki ba rona boiphihlelo bo ikhethang mme re tla etsa sohle se matleng a rona ho le lokiselletsa lintho. Hape, re masoabi ka phihlelo eo u bileng le eona, me ka kopo u se ke ua qeaqea ho ikopanya le rona haeba u hloka thuso e ngoe. Re ananela tšehetso ea hau me re tšepa ho ba le monyetla oa ho u thusa nakong e tlang. Ka nete, Khampani ea hau 