<prompt> Etsa puisano pakeng tsa moreki le moreki oa litšebeletso.nan  <response>: Instruction in English: Design a conversation between a customer and a customer service agent. . Response in English: Customer: Hi, I recently purchased a product from your website and I am not quite satisfied with it. Can you help me out?Agent: Of course! I am sorry to hear that the product did not meet your expectations. Can you tell me more about the issue you are facing?Customer: Yes, the product I received is damaged and I cannot use it.Agent: I am sorry to hear that. Can you please provide me with your order ID so that I can look into it?Customer: Certainly, my order ID is 12345678.Agent: Thank you for providing the order ID. I see that the product is eligible for a return. Would you like to return the product and get a refund or would you prefer a replacement?Customer: I would prefer a replacement.Agent: Sure, I will initiate a replacement for your product. Can you please confirm your delivery address?Customer: Yes, it is the same as the one mentioned in the order.Agent: Alright, thank you for confirming. We will process the replacement and have it delivered to you as soon as possible. Is there anything else you would like to know?Customer: No, thats all. Thank you for your help.Agent: Youre welcome. If you have any further questions or concerns, please do not hesitate to contact us. Have a great day! . Response in Sesotho: Moreki: Lumela, ke sa tsoa reka sehlahisoa sebakeng sa hau sa marang-rang me ha kea khotsofala ka sona. O ka nthusa? Moemeli: Ehlile! Ke masoabi ho utloa hore sehlahisoa ha sea fihlela seo u neng u se lebeletse. A na u ka mpolella ho eketsehileng ka bothata boo u tobaneng le bona? Moreki: E, sehlahisoa seo ke se fumaneng se senyehile me ha ke khone ho se sebelisa. Moemeli: Ke masoabi ho utloa seo. Ke kopa o mphe ID ea hau ea odara hore ke tsebe ho e sheba? Moreki: Ehlile, ID ea ka ea odara ke 12345678. Moemeli: Kea leboha ka ho fana ka ID ea odara. Ke bona hore sehlahisoa se lokeloa ke ho khutlisoa. Na u ka thabela ho khutlisa sehlahisoa me u khutlisetsoe chelete kapa u ka khetha se seng? Moreki: Nka khetha e mong. Moemeli: Ehlile, ke tla qala ho nkela sehlahisoa sa hau sebaka. O ka netefatsa aterese ea hau ea thomello? Moreki: E, e tšoana le e boletsoeng ka tatellano. Moemeli: Ho lokile, kea leboha ha u tiisitse. Re tla sebetsa e ncha me re e tlisetse uena kapele kamoo ho ka khonehang. Na ho na le ntho e ngoe eo u ka ratang ho e tseba? Moreki: Che, ke phetho. Kea leboha ka thuso ea hau. Moemeli: O amohelehile. Haeba u na le lipotso kapa lintho tse ling tse u tšoenyang, ka kopo u se ke ua qeaqea ho iteanya le rona. E-ba le letsatsi le monate! 