<prompt> Etsa mokhoa oa ho thusa ho laola litekete tsa tšehetso ea bareki.nan  <response>: Instruction in English: Design a system to help manage customer support tickets. . Response in English: A customer support ticket management system is a tool designed to help businesses to handle their customer service requests more effectively. Here is an example of how such a system could be designed:1. Ticket Submission: A user-friendly platform for customers to submit tickets, such as a web form, email, or chatbot. The system should allow customers to describe their issue or concern, select a category or department, and attach any relevant files or screenshots.2. Ticket Tracking: Once a customer submits a support ticket, the system assigns a unique identifier to the ticket and provides the customer with status updates. Customers can use this identifier to track the progress of their request.3. Ticket Routing: To ensure that the request reaches the right department, the system uses algorithms or predefined rules to automatically route the ticket to the appropriate support team or agent. This ensures that the ticket is resolved by someone with the right knowledge and skills.4. Prioritizing: The system automatically prioritizes tickets based on predefined criteria such as urgency, customer importance, or issue complexity. This helps the support team to focus on the most critical issues first.5. Collaboration: The system allows multiple agents to collaborate on a ticket, passing it back and forth, or adding comments or notes. This helps to speed up resolution times by ensuring that everyone involved has the right information.6. Response and Resolution: The system manages outgoing communications, sending responses to customers via email, chat, or phone. It tracks how long each ticket has been open and how long it takes to resolve.7. Reporting and Analytics: The system provides comprehensive reporting and analytics features, allowing managers to track key metrics such as ticket volume, resolution time, and customer satisfaction. This data can be used to identify areas for improvement or to plan for future growth.Overall, a well-designed customer support ticket management system helps businesses provide timely and efficient support to their customers, improving customer satisfaction and loyalty. . Response in Sesotho: Sistimi ea taolo ea litekete tsa tšehetso ea bareki ke sesebelisoa se etselitsoeng ho thusa likhoebo ho sebetsana le likopo tsa bona tsa litšebeletso tsa bareki ka katleho. Mohlala ke ona oa hore na sistimi e joalo e ka etsoa joang: 1. Tlhahiso ea Litekete: Sethala se bonolo sa bareki ho fana ka litekete, joalo ka foromo ea webo, lengolo-tsoibila, kapa chatbot. Sistimi e lokela ho lumella bareki ho hlalosa bothata ba bona kapa seo ba amehileng ka sona, ba khethe sehlopha kapa lefapha, me ba hokele lifaele kapa linepe tse amehang. 2. Tekete ea Litekete: Hang ha moreki a fana ka tekete ea tšehetso, sistimi e fana ka sekhetho se ikhethileng ho tekete mme e fa moreki lintlha tsa maemo. Bareki ba ka sebelisa sesupo sena ho latela tsoelo-pele ea kopo ea bona. 3. Tsela ea Litekete: Ho etsa bonnete ba hore kopo e fihla lefapheng le nepahetseng, tsamaiso e sebelisa li-algorithms kapa melao e hlalositsoeng esale pele ho tsamaisa tekete ho sehlopha kapa moemeli ea loketseng. Sena se tiisa hore tekete e rarolloa ke motho ea nang le tsebo le tsebo e nepahetseng. 4. Ho Bea Pele: Sisteme e beha litekete pele ka bo eona ho latela maemo a boletsoeng esale pele joalo ka ho potlaka, bohlokoa ba bareki, kapa ho rarahana ha litaba. Sena se thusa sehlopha sa tsehetso ho tsepamisa maikutlo litabeng tsa bohlokoa ka ho fetisisa pele. 5. Tšebelisano-moho: Sistimi e lumella baemeli ba bangata ho sebelisana tekete, ho e fetisetsa pele le morao, kapa ho eketsa litlhaloso kapa lintlha. Sena se thusa ho potlakisa linako tsa tharollo ka ho netefatsa hore bohle ba amehang ba na le lintlha tse nepahetseng. 6. Karabelo le Qeto: Sistimi e laola likhokahano tse tsoang, ho romella likarabo ho bareki ka lengolo-tsoibila, moqoqo kapa mohala. E latela hore na tekete ka ngoe e butsoe nako e kae le hore na e nka nako e kae ho rarolla. 7. Tlaleho le Litlhahlobo: Sistimi e fana ka likarolo tse felletseng tsa tlaleho le tlhahlobo, e lumellang batsamaisi hore ba latele metrics ea bohlokoa joalo ka bophahamo ba tekete, nako ea tharollo, le khotsofalo ea bareki. Lintlha tsena li ka sebelisoa ho khetholla libaka tse lokelang ho ntlafatsoa kapa ho rera kholo ea nako e tlang. Ka kakaretso, sistimi e hlophisitsoeng hantle ea taolo ea litekete tsa bareki e thusa likhoebo ho fana ka tsehetso e nakong le e sebetsang ho bareki ba bona, ho ntlafatsa khotsofalo le botsepehi ba bareki. 