<prompt> Joaloka moemeli oa litšebeletso tsa bareki, hlalosa hore na ke hobaneng ha ho le bohlokoa ho sebelisa puo e ntle ha u sebetsana le bareki.nan  <response>: Instruction in English: As a customer service agent, explain why it is important to use positive language when dealing with customers. . Response in English: Positive language is an essential tool when dealing with customers for several reasons. Firstly, it helps set the tone for the entire interaction, and creates an overall positive experience for the customer. When a customer hears positive words, it puts them in a better mood, leading to a more productive conversation. This ultimately can lead to an easier resolution of any issues the customer may be having.Another reason to use positive language is that it shows a level of respect and empathy towards the customer. Every customer wants to feel valued and appreciated, and using positive language is a simple way to convey this to them. It also shows that the agent is actively listening and is interested in helping the customer resolve their issue.Moreover, positive language helps to foster a relationship of trust between the customer and the agent. It is an effective way to de-escalate tense situations and avoid conflicts. When customers feel that they are being heard and that their concerns are being addressed in a positive manner, they are more likely to feel satisfied with the outcome and continue to do business with the company.In conclusion, the use of positive language when dealing with customers is an important tool for creating a positive experience, showing respect and empathy, and fostering a relationship of trust. . Response in Sesotho: Puo e ntle ke sesebelisoa sa bohlokoa ha u sebetsana le bareki ka mabaka a maloa. Taba ea pele, e thusa ho beha molumo bakeng sa tšebelisano eohle, me e etsa hore moreki a be le boiphihlelo bo botle ka kakaretso. Ha moreki a utloa mantsoe a monate, seo se etsa hore a ikutloe a le betere, e leng se lebisang moqoqong o atlehang haholoanyane. Qetellong sena se ka lebisa tharollong e bonolo ea mathata afe kapa afe ao moreki a ka bang le ona. Lebaka le leng la ho sebelisa puo e ntle ke hore e bontša boemo ba tlhompho le kutloelo-bohloko ho moreki. Moreki e mong le e mong o batla ho ikutloa a ananeloa a bile a ananeloa, me ho sebelisa puo e ntle ke tsela e bonolo ea ho ba fetisetsa sena. E boetse e bontša hore moemeli o mamela ka hloko me o thahasella ho thusa moreki ho rarolla bothata ba bona. Ho feta moo, puo e ntle e thusa ho matlafatsa kamano ea ho tšepana pakeng tsa moreki le moemeli. Ke mokhoa o sebetsang oa ho theola maemo a tsitsipano le ho qoba likhohlano. Ha bareki ba ikutloa hore baa utluoa le hore lintho tseo ba amehileng ka tsona li rarolloa ka tsela e nepahetseng, ho ka etsahala hore ba ikutloe ba khotsofetse ke sephetho ebe ba tsoela pele ho etsa khoebo le khamphani. Qetellong, tšebeliso ea puo e ntle ha u sebetsana le bareki ke sesebelisoa sa bohlokoa sa ho theha phihlelo e ntle, ho bontša tlhompho le kutloelo-bohloko, le ho matlafatsa kamano ea tšepo. 