<prompt> Hlalosa seo moemeli oa litšebeletso tsa bareki a lokelang ho se etsa ha moreki a hlahisa tletlebo.Moreki o re puseletso ea hae ha e so sebetsoe.  <response>: Instruction in English: Describe what a customer service agent should do when the customer expresses a complaint. . Response in English: If a customer expresses a complaint that their refund hasnt been processed yet, a customer service agent should follow these steps:1. Listen actively: The agent should attentively listen to the customers complaint and demonstrate their understanding by using phrases like I understand or I can see why you are upset.2. Apologize: The agent should offer a sincere apology for the inconvenience caused to the customer.3. Gather information: The agent should gather all the relevant information, such as the customers order number, date of purchase, and correspondence related to the refund.4. Investigate the issue: The agent should investigate the issue, referring to the companys policies and procedures to determine why the refund hasnt been processed yet.5. Provide a solution: Once the issue has been identified, the agent should provide the customer with a resolution. This could include processing the refund immediately or escalating the issue to a higher authority.6. Follow up: The agent should always follow up with the customer to ensure the resolution was satisfactory and that their issue has been resolved.Throughout the process, the agent should remain calm, empathetic, and professional, keeping the customer informed at every stage. . Response in Sesotho: Haeba moreki a hlahisa tletlebo ea hore puseletso ea hae ha e so sebetsoe, moemeli oa litšebeletso tsa bareki o lokela ho latela mehato ena: 1. Mamela ka hloko: Moemeli o lokela ho mamela tletlebo ea moreki ka hloko me a bontše kutloisiso ea hae ka ho sebelisa lipoleloana tse kang Kea utloisisa. kapa Kea bona hore na u khopisitsoe ke eng. 2. Kōpa Tšoarelo: Moemeli o lokela ho kōpa tšoarelo ka tieo bakeng sa tšitiso e bakiloeng ho moreki. 3. Bokella tlhahisoleseding: Moemeli o lokela ho bokella lintlha tsohle tse amehang, tse kang nomoro ea odara ea moreki, letsatsi la theko, le mangolo a amanang le puseletso. 4. Batlisisa taba ena: Moemeli o lokela ho batlisisa taba ena, a bue ka maano le mekhoa ea khamphani ho fumana hore na ke hobaneng ha puseletso e so ka e sebetsoa. 5. Fana ka tharollo: Hang ha taba e se e tsejoa, moemeli o lokela ho fa moreki tharollo. Sena se ka kenyelletsa ho sebetsana le puseletso hang-hang kapa ho fetisetsa taba ho ba boholong. 6. Latela: Moemeli o lokela ho latela moreki kamehla ho etsa bonnete ba hore tharollo e khotsofetse le hore taba ea bona e rarollotsoe. Nakong eohle ea tsebetso, moemeli o lokela ho lula a khutsitse, a na le kutloelo-bohloko, me a le setsebi, a boloke moreki a tsebisitsoe mohatong o mong le o mong. 