<prompt> Hlalosa ka taolo ea boiphihlelo ba bareki indastering ea mabenkele.nan  <response>: Instruction in English: Elaborate on customer experience management in the retail industry. . Response in English: Customer Experience Management CEM or CXM in the retail industry is a strategic framework businesses use to optimize interactions customers have at every touchpoint from managing product lines to offering excellent store-level and digital experiences. The goal of CEM is to meet or exceed customer expectations, increase satisfaction, and drive loyalty and advocacy.A successful CEM program involves actively seeking feedback from customers in regards to their experiences and taking appropriate actions to address any deficiencies identified. This might involve training staff to provide great customer service or reorganizing an online stores interface for easier navigation.CEM also shapes the way retailers design their marketing and messaging strategies to align with the preferences and behavioral patterns of their customer base. By leveraging marketing intelligence, retailers can create personalized interactions that add value at each touchpoint.Retailers can use various methods to measure the success of CEM, such as Customer Satisfaction Score CSAT and Net Promoter Score NPS, both of which aim to track customer sentiment over time. Metrics like Customer Lifetime Value CLV can also aid retailers in understanding the long-term impact of customer experience on revenue.CEM has become crucial in todays highly competitive retail landscape, with customers exhibiting little hesitance to switch brands if their experiences do not meet expectations. As such, companies who prioritize CXM and stay attuned to the needs and preferences of their customers stand to gain a significant advantage and enhance their long-term sustainability. . Response in Sesotho: Customer Experience Management CEM kapa CXM indastering ea mabenkele ke moralo oa leano oo likhoebo li o sebelisang ho ntlafatsa litšebelisano tseo bareki ba nang le tsona sebakeng se seng le se seng ho tloha taolong ea lihlahisoa ho isa ho fana ka boiphihlelo bo botle ba boemo ba lebenkele le dijithale. Sepheo sa CEM ke ho finyella kapa ho feta litebello tsa bareki, ho eketsa khotsofalo, le ho khanna botšepehi le bobuelli. Lenaneo le atlehileng la CEM le kenyelletsa ho batla maikutlo ho tsoa ho bareki ka mafolofolo mabapi le liphihlelo tsa bona le ho nka mehato e nepahetseng ho rarolla bofokoli bofe kapa bofe bo bonoang. Sena se ka kenyelletsa ho koetlisa basebetsi ho fana ka litšebeletso tse ntle tsa bareki kapa ho hlophisa bocha sebopeho sa lebenkele la inthanete hore ho be bonolo ho tsamaea. CEM e boetse e bopa tsela eo barekisi ba ralang maano a bona a ho bapatsa le ho romella melaetsa ho ikamahanya le likhetho le mekhoa ea boitšoaro ea bareki ba bona. Ka ho phahamisa bohlale ba ho bapatsa, barekisi ba ka theha litšebelisano tsa motho ka mong tse eketsang boleng sebakeng se seng le se seng sa ho ama. Barekisi ba ka sebelisa mekhoa e fapaneng ho lekanya katleho ea CEM, joalo ka Customer Satisfaction Score CSAT le Net Promoter Score NPS, tseo ka bobeli li ikemiselitseng ho latela maikutlo a bareki ha nako e ntse e ea. Metrics joalo ka Customer Lifetime Value CLV le eona e ka thusa barekisi ho utloisisa phello ea nako e telele ea boiphihlelo ba bareki ho lekeno. CEM e se e le ea bohlokoa maemong a kajeno a tlholisano ea mabenkele, me bareki ba bontsa ho tsilatsila ho fetola lihlahisoa haeba boiphihlelo ba bona bo sa fihlelle litebello. Ka hona, likhamphani tse etelletsang CXM pele le ho lula li ipapisitse le litlhoko le likhetho tsa bareki ba tsona li tla fumana molemo o moholo le ho ntlafatsa tsebetso ea tsona ea nako e telele. 