[ WP ] You work at a call center giving customer service to the magic community .

“ Morning Matilda, ” I grumbled to the frumpy witch at the front desk as I walked in. Matilda was always in a good mood in an annoying kind of way. 
 
 “ Good morning Ebenezer! ” she replied, a smile the size of a gnutlebeetle plastered on her face, “ What a lovely Monday, can I bring you some coffee? ” 
 
 It was simply too early for this and my head was pounding. 
 
 “ Yes. And some nipsar root for my head too, ” I growled back at her, “ I ’ ll be in my office. ” 
 
 I work at Dunglerods as a call centre manager. I took this job as a way to pay off my wand loans. It ’ s temporary, I ’ ll be leaving soon. I ’ ve told myself that for the last however many years. I lost count a while ago. Dunglerods is a subscription service company selling addon spells. Our most popular package involved a set of growth spells. I can only imagine why. Even the wizarding world was no more sophisticated than the rest of the muggles. 
 
 *Bzzt* *Bzzt* Bzzt* 
 
 I watched my wand dance across my desk. I haven ’ t even been here 3 minutes, I thought to myself. It ’ s too early for this. I picked up my wand and prepared myself for the auditory assault. By the time calls reach me people are always yelling for one reason or another. 
 
 I lifted the wand to my ear and instinctively pulled it back as a stream of curses flew out of the earpiece. A few of them hit the plants on my shelf turning them into frogs. 
 
 It ’ s going to be one of those days. 
 
 Being careful to avoid the earpiece I spoke in a slow measure tone, “ Ma ’ am…Ma ’ am, could you please— ” 
 
 Another stream of curses flew out of the earpiece. A cloud appeared above my head. It started raining. Wonderful. 
 “ —Ma ’ am please calm do—, MA ’ AM! ” my shouts finally seemed to have caught her attention. 
 
 “ Ma ’ am what seems to be the problem? ” 
 
 “ The problem? ” she replied incredulously, “ the problem is that you guys over there sitting in your lavish offices— ” Right... I thought looking around, definitely lavish, as my eyes caught the hole in the wall that hadn ’ t been fixed in ten years. “ —you guys sell us crap and you ’ re just trying to make a quick galleon! ” 
 
 “ Can you tell me what happened, Ma ’ am? ” 
 
 “ I have my son here. And, and he thought it was a good idea to use the enlarge spell on, well, you know… ” her voice trailed off. 
 
 “ Ma ’ am you ’ d be surprised, that ’ s actually more common than— ” she cut me off again. God this woman is insufferable. 
 
 “ But you don ’ t understand, we ’ ve followed everything and it won ’ t reverse! He starts school tomorrow! ” 
 I used to find these sorts of calls amusing. When it happens for the thousandth time it ’ s not so funny. 
 
 I sighed. 
 
 “ Ma ’ am you just need to press the reset button. ” Every wand came with a reset button. Most problems could be fixed by pressing it. I hate my job. 
 
 I heard her rummaging around on the other end. How these people get their wand licenses in the first place I ’ ll never know, I thought. 
 
 “ I don ’ t see a reset button, ” she crowed. 
 
 “ On the bottom Ma ’ am, ” my voice was strained. 
 
 “ Oh there it is. Oh well would you look at that, it worked! ” 
 
 The lady promptly hung up. Nothing out of the ordinary, I ’ ve been doing this for the last thousand years. 
 
 *Bzzt* *Bzzt* Bzzt* 
 
 I picked up my wand. Again, a stream of curses came flying out the earpiece. My head turned into an accordion. 
 It ’ s going to be one of those days. And where is Matilda with my damn coffee. 

