My scanner never worked. The software cannot find the scanner(or the connection.) I studied all the documentation and downloaded the fix program from hp's website, but it still doesn't work.(It was good that they have a "fix" program on their web site to fix this problem, but is it means that they know this product is not perfect?) The so called warrantee for the 3200 model is not protect me at all. No email support. Phone support cost me $2.5/Min by calling a 900 number. To get it repaired, you have to CALL the tech support($2.5/min) to convience them it was the hardware probelm(their problems), not other problems(my problems).... I gave up. and I will never buy any hp product any more.