We have been waiting over 2 months for username approval. No rejections or responses of any type from Shing Stars moderators. You need username approval to do certain things on the site (like have buddies, which is a "BIG" thing most of the kids want!)The only way to contact them is through e-mail form on their site, 90% of the time you get a canned response. It took me 3 e-mails to even get a response from them (and guess what- they answer they gave implied it was a canned response or did not read the entire e-mail).Stick with Web Kinz! At least there is plent of FAQ's on their site (something else Shining Stars has very little of)It's not very compatiable with FireFox either.