You have to be kidding to complain about this phone!This is the most wired Phone I have seen: this guy connects to everyting, it has Bluetooth, 4 band GSM,Infrared, Wifi, and a mini usb plug.(works everywhere I tried it from China, Europe and US)Windows Mobile 5.0 is the most versatile and customizable OS you can dream of. The sync software transfers all the contacts from your Outlook to the phone without losing any information or truncating names. On top all the software included is rock solid (it even has a remote desktop to control your computer from it - I rebooted my server from China using it).This device is smaller than a Treo, has a full sliding keyboard and a great battery life. I had it for 6 month and never had any complaint (just may be that it looses the stylus a little too easily).