This Breadman was advertised to be in "Mint" condition. I had it sent to My daughter's house. When she opened the exterior box she found the original box had been severly damaged and retaped to hold it together. When she oopened that box she found the lid of the machine to be cracked and broken in several places, there were dents on several corners and the interior had particles of bread crumbs like it had been used several times and never cleaned.I got on Amazon's site to send a report back to the sender asking them the process of returning the Bread Machine and refunding my money. I have not heard from anybody since. That includes Amazon as well as the sender, crzybulldogs.