I received the product very timely. There was one piece missing in the product and the instructions said to contact Merry Pet rather than return the product. Therefore I put the product together (minus the missing piece) and my cat seems to really like it. I like it too. The piece missing was a back panel which wasn't vital to the overall functionality of it was still missing. I have called them three times and no one answers. I always leave a message with my name, number and address. I have yet to receive a return call. Although I like the product I would probably never purchase anything from this company due to the missing part and their poor response to it. I could return it but it is more trouble than it is worth. Just live and learn.I'm sure the product is sold by other companies and I would suggest buying it from some other place.