When I purchased my zen over a year ago I thought it was the greatest thing out there. It had so much potential and the abilities is had were up there with the best.... and then Creative pretty much abandoned the product. There hasn't been a firmware upgrade in over a year, all the accessories that were supposed to come out never did. (No Docking station, no case, etc.) The problems with the interface that were promised to be fixed weren't and the product has just slowly become obsolete.I would look at some of the other players out there before purchasing this player and at least look to a product that is being supported and not just being sold.