I bought 3 of these by mistake. They are very high quality, but too high, they have no flexibilty and are far too rigid. I have tried bending them to no avail. It is hard to get the paper towels into the unit, then if the roll falls off, because it doesn't spin well when in it, it is impossible to get them back in without bending the paper towel's cardboard. I am replacing them all tomorrow, a horrible purchase, be warned!