The item I order was BLACK that is important to want I wanted. The item shipped was blue , hate that color.Missing tools Crevice tool was missing.The Power Scrub tool lip is broken.Contacted hoover a week and a half ago asking for missing tool and only the clear part of the scruber to replacebroken part. have not heard back.Great Cusomber Service. Had I purchased this at Wall mart I would be on shelf by now and my money would be in pocket.