First let me say that I love the product. I bought two as gifts and one for myself. Great product! But I bought it and paid to have it sent 3 day shipping so it would be here in plenty of time for Christmas. It didn't ship out for a week and then took 5 days to get here. I contacted the company by e-mail to cancel my order two days before it shipped, since I hadn't hear about it shipping yet. I got no reply. After I got e-mail conformation that it had shipped I tried to contact them again....I have still not recieved a reply.....