I ordered my new zojirushi bread machine to replace the 15 year old model that finally gave up. I make 1-2 loaves a week so it gets used and the old zojirushi has been great.The new one arrived and the first loaf looked like a balloon. Most of the dough was on one side of the pan resulting in a horrible looking and unevenly baked loaf of bread. On to the second loaf.......As I watched the kneading, I realized that one of the two kneading blades would not turn, therefore the dough all ends up on one side of the pan.No problem, I thought. Just let Amazon know and I can return this one for a new one. No such luck. I am returning the faulty model for a refund but Amazon cannot provide me with a new unbroken Zojirushi. My option is refund or I could buy a new model for $40 more.Disappointed to say the least.