This was supposed to be a NEW cartridge, but I actually received a refurbished unit inside of what looked to be an original, brand new packaging. The product arrived in its original "Brother" box, in a properly sealed vacuum package, and the box even has a "genuine Brother" hologram. However, once I removed the cartridge from the original packaging I immediately realized that it was obviously a refurbished unit. The cartridge itself was all dirty with toner, it had finger prints all over, the screws looked like they had been tampered with, and a new "warranty seal" had been placed on top of the original warranty seal. This was definitely a refurbished cartridge, sold in a new packaging and made to look like a new one!!! If you buy it, make sure you check it once you receive it.