I ORDERED FROM AMAZON IN DECEMBER 2005. IT WAS MY VERY FIRST ORDER. EVERYTHING WAS TRACKED ACCORDINGLY AND THEN THERE WERE TWO DIFFERENT DELAYS IN GETTING MY PURCHASE TO ME. I DIDN'T MIND BECAUSE AT LEAST I RECEIVED IT BEFORE CHRISTMAS AS PLANNED. THIS RECENT PURCHASE WAS MY SECOND, AND ONCE AGAIN EVERTHING WAS RIGHT ON TRACK AT FIRST. ABOUT A WEEK AFTER MY "DELIVERY DATE" I DID A TRACKING AND IT SHOWED THAT MY ADDRESS WASN'T ACCEPTABLE. THE ITEM WAS SHIPPED BACK AND THAT'S WHEN I CALLED CUSTOMER CARE. I CONFIRMED THE ADDRESS AND WAS TOLD THAT MY ORDER WOULD BE RESENT. THE MAN TOLD ME THAT IF I DIDN'T RECEIVE THE ORDER BY MONDAY, JULY 24, 2006, THAT I WOULD GET A REFUND ON MY SHIPPING. THE SAME ADDRESS WAS USED ON MY DECEMBER ORDER. AFTER SPEAKING TO CUSTOMER CARE, ABOUT 4-5 DAYS LATER I WENT TO TRACK MY ORDER AGAIN AND IT SHOWED THAT A COMPLETE REFUND ON THE SHIPPING AND THE ACTUAL ORDER WAS IN EFFECT. I NEVER GOT MY ORDER. THANK YOU.