We received an older version of this toaster oven six years ago as a wedding present and it worked great for six years. When it finally died we bought another one, brought it home and the button to toast wouldn&#146;t stay pressed. We exchanged it only to find the button didn&#146;t work on the second one (after one day) either. I&#146;m really disappointed because I thought Black and Decker made quality items, but apparently they&#146;ve gone the way so many other companies do these days&#133;making products that are just plain cheap!