The title of this review says it all. The moment I turned it on, the filament in the bulb blew. On a positive note, mine doesn't seem to be cloudy like many other people are experiencing, but I'd just like to actually USE the lamp. I can tell already customer service through their 800 number is going to be a dead end...It's been a day since I left a message and no call back yet. Also their "infomaster@lavalite.com" e-mail address get's returned. It's really too bad that such a classic product seems to be in the hands of incompetence. One look at the "official" Lava Lite site and it's pretty obvious whoever is in charge doesn't seem to care...it's a mess, and looks likes it was put together by the current owners 12 YO son.