The headset was not in the original Motorola package. That would have been ok, if the headset worked! I called Motorola and they agreed that it was defective and gave me a case # so i could return it to Tigerdirect. The lady I spoke with at Tigerdirect was very unprofessional, and acted like I was bothering her by calling. She did not care what was wrong, or why I was calling. She also seemed to care even less when she noticed that I purchased this through Amazon, and not directly from them. I was going to get an exchange with them, but after that experience I'm just returning it and spending my money elsewhere.