I echo the experiences of other reviewers who have suffered at the hands of Symantec's sloppy programming and poor customer service. I downloaded an update for NIS 2002 which rendered the program incapable of displaying images on a web page. Their so-called "solution" required users to hand type long web addresses into a dialog box on a page by page basis to permit what they called referral information. Not only didn't it work consistently on a given page, every page on that same website had to be programmed for viewing individually. In other words, I paid for the program and now I have to do their software programming for them as well. I don't think so. It doesn't matter if NIS 2003 would solve the problem (I don't know). It's their insulting corporate attitude that's the problem.I bought McAfee Internet Security instead of renewing with Symantec. It works perfectly and its features are superior.