We are really happy with this toy box-it was very easy to put together and a great value! We bought this for our sons 1st birthday and it is also nice because it can't slam on their fingers with the hinge and space between the lid and box itself. There was a broken piece and it did take over 5 days to get in touch with someone from customer service. We ended up fixing the piece ourself with a clamp and glue. Once in touch with CS they only offered to send the part and offer no discount or concern with taking so long. Really not to big of a deal!