I tried to call the technical support 1-800 number for more than an hour and I wasn't able to talk to any technician. The automated telephone system kept on telling me that "They are having a high call volume" and then it would HANG UP. I kept on doing this FOR MORE THAN AN HOUR???? What kind of service is this?It has been almost two hours and I still cannot talk to any technician. This is ridiculous......This is the very exact opposite to LINKSYS......With Linksys, I could talk a technician with almost no waiting time. I mean it is like RIGHT AWAY SERVICE. Now, that's what I call EXCELLENT CUSTOMER SERVICE.......This product has smooth setup. Just Plug-and-Play and you are connected to the Internet. But exposing the PORTs to the WAN has been challenging. It hasn't been as easy as the Linksys product.In short, customer service/support for this product is poor.