A fairly common failure I've read about is the print head jamming to the right side when it hits the cradle that failed to retract. Something broke in the gearing.Contacted HP via web support, did a on-off diagnostic. HP said they would replace the printer with a 6211 since the 3820 was no longer being produce. AND, it is a couple years out of warranty.I never heard of a company providing this kind of product support. Made me a believer in HP integrity.