As usual, Palm doesn't improve with later versions. The sync and power plugs are much worse than the Tungsten E. They have plastic tabs and little metal prongs, and to put both in at the same time you have to force them together. I have had very bad luck with palm service under warranty so now I buy the cheapest I can and consider them "disposable". The Tungsten E2 does nothing to change my mind. No wonder they have no feedback button on their website, but I did fax them about the plugs. They are the worst I've ever seen and will break sooner rather than later. Also, after installing their new software which told me it had deleted some 3rd party programs that might not work, it still wouldn't sync without a fatal error every time. So their software isn't great, either. Wish I had another palm platform choice, other than a palm product.