The pump broke within 2 weeks and I haven't been able to find a replacement. The water level was not below the pump (aka it did not burn up). It would be under warranty but I threw away the paperwork (my bad) because usually I keep everything and then it just clutters up and I never have a problem. However, I still think the product should last a little longer than that! I purchased mine at petsmart and we live too far away to return it although I had tossed the box, etc.