The product arrived when expected. It was well packaged and in good condition. I used it to replace an existing hard drive that had run out of space. This meant I needed to get an IDE ribbon connector to connect the two hard drives to the controller. The hardest part of the installation was rigging a way to hold both hard drives in the computer temporarily which was not very difficult. I did not use the software that came with the new HD but elected to use a quick transfer software instead. The installation and transfer of all information from the old HD to the new went very well and the WD 500GB HD is has been working well for about a month now.