This is a horrible service plan. I turned in my mixer in January. They returned the wrong item in May. It took over a month to get another shipping label. I returned it and waited for them to send me my mixer. It is now September. I contacted them a few weeks ago and they said they are not sure what is going on, but will get back with me. Still no contact. It has been 8 months.The service contract representative said they cannot do anything about the place they contract with. So, I am stuck without a mixer.