I buy a lot of stuff online, including from Amazon. I rarely have product complaints but this vacuum qualifies as the biggest waste of $$ I can imagine. There's a reason why it's discontinued.I'm a "by-the-directions" guy. We have no pets and certainly nothing qualifying as "heavy" cleaning. This thing clogs LITERALLY with every 30 minutes of use. All openings need to be cleaned out, including a little trap door that spills dust and dirt everywhere when opened. The handle extension is useless - very little suction.It's the pits and it goes to Goodwill ASASP. Next vacuum will be a Dyson and we'll be done with it.