Hi,This is an excellent product but the support is terrible. I tried calling the company and was on hold for more than an hour but no one picked up. I've heard others have had similar problems.It's sad because this is a very good product. I'm considering gotmypc.com because I can't answers for how to get this thing thru a router set with one ip address.THE REAL PROBLEM ISN'T PCANYWHERE, IT'S SYMANTEC. If someone would make a good product and provide good tech support, they could put SYMANTEC out of business... I've had a similar experience when I sought help for NORTON ANTIVIRUS.Well that's all for now...