This was an Open Box purchase. Probably was returned because it was defective. Sound was very scratchy when plugged in. The molding on plug prevented it from fully inserting into the cell phone jack (LG 220C flip phone).I trimmed the molding (which made the headset non-returnable) and discovered the the problem is a bad connection within the molded plug. I have read other reviews who had the same problem after a few months.When the sound worked, the ear phone was great. The ear cushion was comfortable.Never got a chance to test the microphone.I liked the sound well enough that I plan to replace the plug to get it to work.Plan on replacing this headset every few months due to defective wiring.