I have this phone for two weeks and have no complaints. In the past I have spent over one humdred dollars for panasonic phones with answering machines. I have tried other phones but find that panasonic has the best sound quality and features. I love that this phone has a choice of ring options that included 'jingle bells'. The slimmer feel of the handset takes getting used to, but is not a problem. It is pretty user friendly and definitely gets five stars, factoring in the reasonable price.It was delivered very quickly, as are 99.5% of all items I receive from amazon directly.