After doing extensive research on portable Ipod systems, I chose the iM9 because of the rave reviews. While the sound is fine (although I was initially very disappointed since my expectations were high after all the wonderful reviews) the worst has been the terrible, wretched, unbelievably bad "customer service" from Altec Lansing. In the product description, it claims that it comes with international plug adapters. One of the reasons I purchased the iM9 is that I travel extensively abroad and planned to use those plugs. The plugs did not come in the box as advertised, and trying to get a response or anyone even remotely competent on the phone or by email at Altec is impossible. If it weren't such a hassle and expense to return things, I would send it back.