I ordered this printer becaurse it was the same one I had before that I liked. It arrived all taped up and had obviously been returned before It was missing the quick start poster and went installed to my computer would not print no matter what I did. The printer stated it was not compatible with my computer even though I had used this same printer for years.I think HP printers are fine, but this one was a "reject" that must have been used before . Pages were ripped from the reference guide, and the product registration card was missing also.