The coffee machine worked well for 9 months - then the 'seep through' lid stopped working, spilling coffee all over my kitchen floor -- it turns out oak cabinets and the inside of drawers don't react well to en entire pot of coffee. When I asked Cuisinart for a new lid, they told me it was out of warranty and I'd have to buy one. So, apparently Cuisinart and Amazon had let my unit sit on the shelf for a couple years before shipping it off to me, and it's MY FAULT? The policy itself is unacceptable - but toss onto it the customer service reps categorically dismissing my issue due to the apparent warranty period (really, after 9 months?). They turned an opportunity of creating a lifelong customer into a lost one...