Exterior box and breadmaker package in perfect condition and sealed. When opened, the front was dented, the word Breadman was scatched and smeared and there were fingerprints on lid (underneath a loose plastic bag to make it appear new). Never had a bad experience like this with Amazon. Since this was purchased from our bridal registry, and had no paperwork inside, it seems there is nothing we can do. I don't even want to use it or have it on the counter because all I see is a glaring dent in the front center.