I purchased a Pixter for my 3 year old for Christmas. She loved it but we became frustrated when it quit working right. The lines that she drew would break up or not draw. We couldn't get it to respond when we tried to turn the sound down. It would not respond when we tried to press some of the icons. Very upsetting. BUT.... Toys R'Us taught us how to reset the game. There is a small hole in the back. Press a pin in there and press on the x's in the circles. PRESTO! The game works perfect now. So,just as with many electronics it gets out of wack. We are very exited to have our game working again. So, don't return your Pixter's if they do this. It is a simple fix. We love our Pixter again!