I've had this phone for a year now, and the cover is terribly scuffed-up even though the TMO salesperson swore it would be more durable... hah! The phone's OS crashes on me at least once every two weeks or so, and I have to remove the battery to get the phone to reboot.The worst thing, though, is Motorola's insistence on having external volume buttons. I can't bend over, sit at my desk, or get in my car without hearing the tell-tale beeps because I've brushed the buttons. Wouldn't be so bad if they could be disabled, but apparently they can't be. What's terrible is when I turn the volume to vibrate mode, but then brush the external buttons and the phone has been turned to LOUD mode. Talk about disrupting a meeting...Not happy with this phone; can't recommend it.