This is rediculous!! You packed a 0.5 oz tube of eye cream loose in the same box with 27 lbs of cat food! You did not bubble-wrap the eye cream, you did not place it in a protective box, you did not do anything to protect a small tube of eye cream from 4 heavy bags and 48 cans of cat food! The tube was flattened; it was the most expensive single item in the box. If I could give you zero stars, I would.