From Day 1, this handset was flaky. Lag when dialing numbers, sometimes would need to power off phone, and then power phone back on. Lots of echo in a lot of the phone calls. As others have mentioned, keys are very stiff. That I can handle. What I wasn't too thrilled about was when the handsets just plain stopped connecting to Skype after just over a year of use, out of nowhere. Router registered the bases' IP address, so that wasn't the problem. For what I paid for this originally, over 200 dollars, I am very dissappointed. I switched to Nettalk DUO after that, using an old landline phone complete with an answering machine, and all the features including long distance, and HALF the cost of skype (only 30 a year, which is basically what you pay for a landline number with skype, plus the $3 a month) and I've been much happier. Much better quality for way less cost. I would highly recommend staying away from this piece of junk.