I've used my Zen Xtra very little - mostly on long road trips plugged into my car stereo, or on long flights. It's received very, very light use. Even so, the headphone jack on it is totally broken, rendering the player completely useless. This is apparently a common problem with these players - the jack is flimsily attached to the main board of the player. It clearly takes only the lightest use to sever the headphone jack connections, and once it breaks you can't do a thing about it. Bye bye Zen Xtra. Do a web search and you will come up with numerous web sites talking about this issue. It's a well known issue. Creative refuses to fix it even though it is clearly a defect in the product. They want to charge close to one hundred dollars to fix it - half the price of what I originally paid for the unit. Yeah - it costs less than an IPod, but all I can say is you get what you pay for.