After trying to use Goldmine for 6 months, I finally gave up and switched to Act. Sure, you can customize to your heart's content but it was too complicated and had too many "bells and whistles" to make it practical for me and my small business. I never did figure out how to print labels or use half the features, evern after hiring a private tutor to help me out. I had to type all my addresses into a separate file for labels, etc. before importing them. So why bother doing twice the work? I'm no techno-babe but this was just too much for me. I've had Act for a month now and use it all the time, much more user-friendly for me.