Well, we put the elliptical together, that was not bad. Except, the computer won't turn on unless you disconnect and re-attach the power connection at the wheel each time. Then it turns on. However once it turns on, the resistance is very tight and although on the screen it LOOKS like the resistance decreases or increases, in fact it stays the same, which is way too difficult for me being a beginner. I barely can walk on it.....So something is very obviously wrong with the system and the computer...So i will call customer servie tomorrow and if they are of no assistance i guess i do a total exchange with Amazon...oh how much fun will this be????