I received this from the Apple Store as an early Christmas present from my mother. Delighted beyond measure when it came a day early (and on a horrible day at school), I plugged it into my Dell laptop. It didn't work. The laptop does not recognize that it's plugged in. It works on other computers, but not mine. Now, my iPod Shuffle 1G works fine. I tried talking to Apple Customer Service, but, needless to say, the Indian lady on the other end didn't help; all she did was read off the site on what to do.Apparently, this is a wide spread problem with new iPods. As for me, I'll be sticking with my 1G iPod Shuffle until it breaks. Only then will I buy another iPod.DO NOT BUY THIS!