The product it's self is great. Very easy to use and great sound, but linking to the PC for downloads was not user friendly. The Mfg really failed here. Called customer service (no 800 number) and found the service to be very elementary. Their solutions so far were 1)"don't use the software that came with the unit, it doesn't work" 2)"we've never seen anything like that, could you email it to us and we'll look into it?"