I used the samples from my eye doctor and had no problem. Those wipes were a different material, pre-soaked with the Occusoft fluid. However, the kit I received had a different, coarser wipe. After a few days use, twice a day, my eyelids were reddened and raw. I had to stop using the product. I never opened the sent product as I had found the kit at my drugstore, at a lower cost, I might add, just after your product was on it's way. There was no way to stop your shipment, so I am stuck for close to $35.00 for both purchases (one from my local drugstore and one from you). Live and learn. Until the manufacturers improve the softness of their wipes, I think I will not be the only disappointed consumer.