We bought this factory refurbished and seemed brand new.Works fine, clear sound, even with microwave on. Works throughout the house, speaker phone in handset is nice and works well. All in all a pretty good, basic, cordless phone and the price was excellent. Hopefully will have good durability. We don't use answering system since we have phone company voice mail. I'd say a 4 out of 5 raing after 370 reviews is pretty good.