This toaster worked pretty well when we first received it, though it had problems with tall slices of bread. Laid on their sides, the tall slices were unevenly toasted. Shortly after the warranty expired, the toaster stopped popping up. even on very low settings, the toaster keeps toasting until it is manually stopped. It is now time to get a new one and it has only been a year and a half. I had my last toaster for six years and it was a quarter the price.