I got this Christmas 2003 and after the warranty had expired in July, a circuit blew and the screen stopped working. The cover ALWAYS pops off. I'm using it as a backup drive until I buy a Dell Jukebox 20GB or Ipod because I can't listen directly because of the screen.Go for the Dell DJ or Ipod... they make quality products. Creative Labs have awful support and makes shoddy products. Dell Jukebox has the exact same setup for the on-screen menu so just buy the Dell.