The first one I ordered leaked everywhere and the company sent me a new one free of hassle. The second one worked, but it's nearly impossible to get the motor out of it to clean it. I have long thin fingers, and not even I could get the thing. The fountain cracked in my attempt. It is now completely useless. Otherwise it worked well, which is why I gave this product two stars instead of one. Definitely not buying this fountain again. My cat needs a fountain to drink out of for his bladder health, I don't have money to get a new one, so now my cat will suffer because a company can't put out a decent product. Do not buy this product. It is not worth the frustration.