I purchased this razor five months ago ... it's my third Panasonic in the last 13 years. It's worked great since then, until today when, with more than 60 percent charge, it just died. It won't hold a charge even after sitting in the stand for almost an hour, either. Ever try getting through to Panasonic's Customer Service line to exercise your warranty? Don't, unless you've 55 minutes to chill sitting on the phone. Then, when you finally get a live human on the phone, they'll tell you that the only option is to repair the product -- no replacement, nothing done to retain a customer of more a dozen years. To add insult to injury, YOU have to pay to ship it to a repair center!! Bottomline, this product is horrible -- this is a common problem for this model, regardless of what Panasonic PR claims. Avoid it all costs, even though it gives a great shave. At the price Panasonic charges, it's just not worth the headache. If I could dole out zero stars, I would.