I ordered 2 of these pillows for my husband and me. They were very hard and they almost felt like bricks. The motor would not work on the massager so my husband had to pull out his tool kit and it finally worked. It is so bulky that we couldn't use it at all. The only reason we didn't send it back was that we thought it would be unsanitary if they were to resell it later. So we threw them away.