Green web sent me the bottle of Natren's Trinity late, by 5 days, even though I paid extra for overnight shipping. It finally arrived and was bad, it was in a brown box and wrapped in plastic bubble wrap, no refrigeration packaging. The product needs to be refrigerated or else it goes bad, and will not be potent. I needed to return it and get a new bottle of natren trinity and thought that they just made a mistake in packaging. When I contacted the seller Green Web they were really rude and said that they would charge me 15% restocking fee and would not return all of my purchase money. Amazon, thought that this was not fair either. I will never use this company again to buy ANYTHING! AMAZON GET THIS COMPANY OUT OF YOUR SITE!PLEASE!