Owned this item for about 2 years.First, the little plastic handle on the cap falls off, because its fragile plastic, into which it is screwed, soon crumbles under the steam temperature. Then, the water level indicator develops a crack inside, where it touches the kettle's metallic surface, through which water leaks profusely. In less then two years, by which time the 1-year warranty is expired, the kettle becomes unusable. There are no replaceable parts, and no further help is forthcoming from customer "support," except for a quote for another copy of the same.