Ordered taper candles for Christmas present. Received my order very fast.A few days later when getting ready to wrap, I realized they sent 12" instead of 10" tapers.Emailed them right away-they responded within hours-apologizing for error and immediately sent correct size. They included call tag for returning wrong ones. I received the correct one in a few days and sent them back the wrong ones.Luckily I had plenty of time, but I was very impressed by their quick response to the problem. I understand accidents happen, but it is important to me how the supplier handles the problem and they were great!Would definitely order from them again.