The toaster oven failed after a half year's use. The product was still under warrantee. The manufacturer, Applica/Black & Decker, offered to replace the unit, or let me choose another B&D; product in place of the toaster oven. I am looking for something I want or need.Even before the TRO210 stopped working, my wife and I were dissatisfied with it. The quartz heating elements are slow and take a long time to heat up the oven. When they are on at full power, the food is burned. My wife did not like the oven pan and replaced it with an old one she had saved from another unit.Unfortunately, most other toaster ovens on the market today have the same heating systems. Check for quartz heating elements that are about 1/2" in diameter, and stay away.After the TRO210 failed, my wife bought a slightly more expensive toaster oven that has the old, reliable calrod heating elements, and electromechanical controls. So far, after only a week's use, we are happy with the product. We're hoping for the best.