It seems virtually impossible to just contact Amazon and tell them there was a problem with my order without writing a review or packing up the diapers in the huge box, printing out a mailing label and returning them. The diapers I've been ordering monthly (Subscribe and Save) for a long time came and when I opened the plastic packing, they appeared to have been pre-wet. They had that crunchy, beady texture that diapers get when they are exposed to water. Of course, the whole reason I have them on order monthly is because I need them regularly and these came just in time-- I had run out of diapers. I have 3 kids, 3 and under and I can't easily get to the store to get more diapers so I had to use these gross diapers on my daughters AND now I have to return them to get a refund?? Something is broken with this system.