Hello, I ordered this product approximately two weeks before Christmas, and one week later received emails saying that my payment had been refunded because I returned the product. I did not even receive the product, so there is no way I could have returned it. I wrote two emails to the company trying to understand what had happened. My first email got the response that my money has been refunded, again not stating a reason. My second email got no response at all. Overall, this seems to be a shady company with poor representative skills.