The first unit I bought was dead on arrival. Amazon was great about the return. Hamilton Beach though...not so much. They basically point blank said, "call Amazon, it's their problem." They didn't attempt to do any sort of trouble shooting or anything. Anyway, 2nd unit worked. I don't like this juicer. Unless you immediately cover what you're juicing w/ the food pusher, little bits of shredded produce erupt out the top. Also, it has this "vent hole" in the food catcher unit that literally sprays out food pulp while the thing is running. I'm not exaggerating about this. When I use this unit, I have to clean pulp off of my cabinet doors, the floor and myself. It's no fun w/ carrots but it's horrible w/ fresh beets. It's a stupid design. Next time I'll buy a Braun.