I got this as a christmas present this year, I used it for 2 days just for toasting bagles and bread, it worked fine, it seemed to take longer than the preivous oven I had. I was trying out the broiler on some fish, I had it on for no more than 2 minutes when the glass door exploded, the glass went everywhere, ruined my lunch. I called the customer service number and they are going to send me a new one, but I am not so sure that I want it now b/c I read a similar review. This item needs to be recalled. It could really hurt someone!