Within a week the toast knob broke, then the timer knob got loose. The loudest timer you'll ever hear - sounds like a loud time bomb about the go off, which is appropriate actually. The entire housing is made from metal (nice job, Chinese engineers) so you burn yourself very easily if you're anywhere around it while it's on. Finally, the grounding went out so the entire unit becomes one big current flow, so now you get burned AND shocked when touching it. I'll be calling B&D shortly!! Wish I could give it zero stars.