My husband and I recieved this Ice Cream Maker for our wedding and we finally got to use it- the directions simply state that the degrees of the ingredients BEFORE you put them into the machine must be 32 - 40 degrees - i took the temp- with my kitchen thermometer then i proceeded to put the machine on and pour the ingredients into the machine Now from this time on it should have taken 20 - 30 minutes I was determined so i kept it on for a full hour and 20 minutes STILL NOTHING it was soup finally I shut it off and put our soupy dessert in the freezer - Im thankful i wasnt having a dinner party and my guests werent waiting!