While the look and size of the Motorola "Razor" phone seem very appealing, the phone itself has been a frustrating experience. I've been a cell phone subscriber and frequent since the days of GTE mobilnet, how I loved my Sony CMD500, I should really switch it back on if possible.The UI is terrible, everything you need is at least 3 keys away to get to a menu or directory, and takes forever to load.The phone freezes, has charging errors, drops calls, refuses to make outbound calls, echoes when talking, intermittently picks up other calls from other parties. In a nutshell, it works flawlessly about 20% of the time.I can't recommend this product to anyone other than Motorola's product development and QA team, they're clearly not finished with it.Currently, Cingular is offering me an upgraded phone to a different Motorola model, do I trust Motorola this time?