I have had this shredder about 2 years. It's just sitting in my basement. I was only able to use it for about 3 months before a piece from the motor broke off in the wastebasket and before that it kept getting jammed. In those three months large pieces of paper would drop in the basket underneath that hadn't been shredded, but pass through the shredder.I had no one to complain to to get a refund (which I would have done if I had purchased it at a retail store). This exprience has turned me off regarding purchasing electronics online. Yesterday, I went to my local Walmart store and purchased another shredder(different brand). This shredder cost me a little under $50 and works perfectly so far. The Royal 10x needs to be taken off the market. Under question number one (how do I rate item, I would have not picked a single star if that was one of the chooses. Buyer beware.