I had one for 6 months and was quite happy. Then the cryptic error message came on and it wouldn't work. So took it back to Costco and got another. It worked great for 10 days, and then had the same cryptic message. This is non-repairable by the user. So you have to send it to Sharp for repair -- best not to buy it at all. I returned it and got a Brother 8640D - The brother actually is much faster for scanning, copying and printing. Hope it lasts.Updated February 2009: After three years the Brother is still going strong. Definitely go for the Brother.