Perhaps I'm not as savvy as most of the reviewers, but I had trouble with the software. I didn't think it was as straightforward as some others did, and there are no written instructions on how to transfer music from CDs to the player. For example, it was not plain for all to see that you can download the music so that you have different levels of quality.However, once I figured it out, downloading went quickly. The ear buds are awful, so I am using the earphones from my portable CD player (which won't be used very much anymore). And, even with the full 2 hours of music downloaded, it still sounds great. I love the fact that I have 2 hours of music without having to lug a CD wallet with me, and that I can change tunes pretty quickly. The additional memory is my next purchase.This is a terrific product, and shop-intel (where I got mine) is offering it at a great price. Amazon's price is on a par with other vendors' prices.