MY VCR'S TITLED "THE COUNT OF MONTE CHRISTO" WERE RETURNED AFTERI RECEIVED A PREPAID BAR CODED RETURN SLIP. THE REASONS FOR THERETURN; 1. THE DISKS DID NOT HAVE A LABEL ON THEM SO I COULD NOTTELL WHICH SIDE WAS UP. 2. I HAD RECEIVED TWO SEPARATE ENVELOPES WHICH APPEARED TO BE DUPLICATES. THE ENVELOPES WITH THEIR CONTENTS WERE RETURNED WITH A NOTE REQUESTING EITHER A REFUND ORANOTHER COPY OF THE DVD WITH PROPER LABELING.I HAVE NOT RECEIVED ANY ANSWER.