Warning, this is a compete waste of money! First off, if your Palm has a problem after the warranty, there is zero customer service. You will be relegated to the forums where other pathetic owners trade ideas on how to fix this electronic piece of junk. Your sync conduits will get screwed up and you'll get messages saying your "note pad" is the wrong program (of course it's a Palm program but it and your Palm desktop won't speak the same language anymore). You'll go to the palm support website where you will search for answers using the search function but the site doesn't go anywhere unless you start at Google, and your search results in a Palm support page addressing your problem. There Palm will offer you "support" downloads like the "PIMS update". Well I just downloaded it and now my Tungsten E2 just keeps trying to turn itself on. Forums will advise you to perform a "hard reset" which isn't working. These items are a nightmare.