I have had this waffle maker for a little less than two years. My son has a serious egg allergy, so I bought this so we could all still enjoy waffles with an egg-free recipe. I have used this 2-3 times per month, making large batches at a time to freeze. When eating them fresh, I personally didn't think the waffles got crispy enough in the maker, so I always had to toast them after they were made before serving them. Also, as many others have said, it is VERY difficult to clean. Gunk builds up and you almost have to use a toothpick to get batter out of every hole and crevice. About two weeks ago the waffle maker would not heat up. I took it apart looked inside and then put it back together. I plugged it back in and it worked and made a normal batch of waffles. I tried to fire it up today to no avail. Today it is going in the trash.