Purchased this product in 2010, used it only for one summer before turning it off and storing it to be used for the next summer. The unit was maintained properly per User Guide.Turned it on this summer (2011) only to notice that the unit collects NO moisture at all while the fan kept working. The Soleus Air Customer Service told me the unit is beyond the one-year warranty (by few months) and that nothing can be done. No authorized repair shop was recommended. Asked for a supervisor, was told she will call me. The call never came. Emailed them again, received a response saying these units are not made to be worked on if anything functional goes out on them since it would cost the same amount as a new unit anyways. I was advised to replace the unit all together instead of going with any repair service on this unit. I was told a supervisor would call me, which again never happened. Essentially, this unit only worked for few months in one summer and it quit.