lASTED ABOUT 18 MONTHS, THE WARMING PLATE BURNED OUT (...SET LOW), AND POWER WAS LOST....EXPECTED BETTER FROM THIS BRAND.(...addendum 11/11)This unit actually failed after just 13 months. A call to customer service revealed the 10 dollar return fee; I just learned from another review that they want another ten to ship a new one.. When I told the rep I didn't have the serial # at hand, and asked if she could hold while I retrieved it, she replied , " I can wait 1 minute." For me, this was an all-time CS lowpoint. Let's see. $ 67 to buy, $20 to return, the prospect (...judging from other reviews) of multiple failures, and that's $ 107 plus the hassle for a year of coffee and enduring the flaws cited in other reviews.Look elsewhere!!