i have had one of these coffee makers for many years.works great and is still working great.i bought a new one recently for a condo i had purchased at the beach.it quit working after about five brews.it was still under warranty.no problem getting them to have it fixed,but i had to shell out another $15.00 to have it sent to one of their authorized repair shops in the u.s..my complaint about the whole deal is that i think i should be reimbursed for the shipping cost especially since this machine is one of the more expensive ones to buy!oh well,made in china like most everything else is.so,if you buy this particular brand be prepared to spend extra cash if something goes wrong with it!