I bought this dehumidifier April 26th, 2007 on Amazon.com. It was delivered promptly in about a week . It worked wonderfully last season. I put it away in its origingal box for the winter and took it out the first week of May 2008. It would turn on, but not dehumidify. I called Soleus and at first they seemed eager to help me... However, since the machine was technically two weeks from delivery out of warranty, they would be willing to fix it if I paid full shipping both way $[...], a $[...] per hour bench fee, plus what ever the parts etc. would come to. In a nut shell...probably more than what I initially paid for it. There was no flexibility on there part. Two weeks out of warrenty! I then reviewed the customer feedback at Epinions.com and based on their recommendations I bought an LG from Home Depot for less than the Soleus AND with a 5year warranty!