Bought as a gift for Family Member. Overall good product. Mom loves how clean the room is.3 major issues.1. Had minor trouble with trash basket falling off. Called customer service, sent an e-mail no response at all. Customer Service is rated bad.2. Unit often cannot find charging station and has to be hand lifted back into the charging station after is dies (low batteries) a few few from charging base.3. Trash basket can fall off unit and does not clip on well.Again overall current user of product loves its results, but the above issues are real.Bay Area