I loved my Rio while it worked. However, I've only had it for a year (at most) and have had so many problems with it that I'm going to have to buy another player. Both my hustand and I have spent HOURS trying to fix it, but it repeatedly crashes, resets and give us an "upgrade" message. Even when we install the program and get the player working again, it crashes almost immediately. Rio is a horrible product, please save your money and buy another MP3 player. My husband had a Rio Carbon that only lasted a year (wheel broke, power button broke, hard drive eventually crashed), and my sister had a Rio Nitro that died within the first 6 months. They both have Creative Labs players now and love them.