I have tried to install (and un-install) this product four times now over the course of about 3 hours and am giving up. Technical support is M-F 9a.m. - 6 p.m. Central time, so no one is available to help me today -- Sunday. Initially, I thought it was because I hadn't disabled the software firewall that it did not install successfully. However, it just refuses to connect to my wireless network which is a Netgear 80211.b/802.11g with 128 bit WEP. After reading the reviews, I am going to wait for the next version which hopefully will support other media streams other than just MP3.