Bought this before xmas 2007 for my wife, worked fine for a while, then it died. When it comes to MP3 software, I have little faith, the iRiver H10 that I own occassionally freezes while the computer interface is problematic. This Sandisk product bypasses a computer interface, which is good, but the thing died with no response. The computer detects it via the UBS, but the thing itself can't be turn on.The only consolation is that tech support is friendly and helpful, and provided some instructions to bring it back online, now I'll try to resuscitated the little gadget.