The product was sent very quickly and arrived in new condition, so I have no issue with the service. However, the costume was VERY cheaply made. The elastic in the waistband failed immediately buy coming detached from the pants and also it was completely stretched out and had no elasticity. The pants were so long they fit my 16 year old son, so they were not "child-size." The headpieces which were a hat and bag-like part were both WAY too small for my 7-year-old daughter, so it was toddler-sized. The image displayed here did not accurately match they item sent at all. We tried to make it work with buying straw and other parts, but we ended up using NO part of this purchase to use as her scarecrow costume. She ended up with her own jeans, her own cowboy hat, her own flannel shirt and brown boots. She had a great time in the costume with our own make-shift supplies, so if I had to do it over I WOULD NOT have purchased this item.