This DVD player broke down within 3 months after I purchase it.I first contact the APEX by phone, and was on the phone waiting for over 30 min. Once I told the operator what I need, I was put on hold again until the phone call got cut off.Then I tried to email APEX with the email address list on their web site, and email got bounced back.So I registered myself with APEX and emailed them about the problem. Of course, no reply either.Very disappoint at the customer service and the product quality.