i wanted this carrier for so long, and when I got it I didn't have to wait to long to see how painful is on my shoulders, the pad and the shoulder strap keep twisting all the time even when is already on; and for some reason the weight doesn't goes to your hip, a try it for a month , I try it tight and loose..and always is your shoulder and neck the ones that suffer...A terrible bad product. Finally I made myself the "MAYA SLING", it work perfect ! nothing bulky, easy to wear and to carry, no straps, 100% padded,I used with both of my babies 13 months and 30 month. It is very comfortable and simply. sometimes tecnology doesn't do better than simple and old fashioned... The hip hammock stay somewhere in a box...