This coffeemaker is absolutely incredible. From the first cup to the last, the coffee is perfectly hot and smooth, without any bitter aftertaste found with some makers. I have had this model for over a year, and recently an electronic component failed and we had to send it in for repairs. The support staff at Zoji was very nice and repaired the product quickly and for a nominal fee.Unfortunately we did not have spare Zoji, so we quickly ran to the store to find a temporary replacement. After trying three times to find something that could compare, we gave up. Those other coffemakers brew sludge...Zoji brews coffee!Vowing never to repeat this experience again, we now own two Zoji's--one stays in the box in case of emergency. We also purchased another unit for my father-in-law for Father's Day.