HI Andy,My family is due in town next week and I still haven't received the replacement piece for the set I purchased. May I please ask that you make arrangements for this item to be picked up as soon as possible? I am near the 30-return period and have decided that this will be my best option. As you saw by the photos, the piece is not very appealing and it certainly doesn't look new. I am having a surprise Birthday party for my aunt and I do not want this to be in my yard for the party. It is embarrassing to have a piece of brand new furniture that is falling apart. Please let me know when the item will be picked-up. I will no longer agree for the piece to be exchanged. This has already been problematic from the beginning and no resolution as of today is unacceptable. Thank you for making arrangements for this item to be picked up ASAP.Peggy