Ordered and received a brand new Poulan Pro Chain Saw. Followed and performed all of the manufacture start up instructions. On initial start up, saw ran for approximately 3 seconds and locked up with a thrown piston and rod. The saw was well within the 30 return period, but Amazon would not allow a return. In contacting Poulan directly, Poulan directed me to an authorized service center. The service center worked with Poulan to get a new saw delivered for me to pickup. I was very disappointed with Amazon not allowing a return on a DOA product.