I purchased the toaster about 6 weeks ago, it quit working yesterday and we don't even use it that heavily.Called Customer Service - horrible - have to pay for shipping and quality of service is unacceptable. company obviously has lot's of quality issues (after googling the company) and doesn't stand behind their product. To pay about $25 in shipping to get a new $55 toaster back, is not customer satisfaction.when it worked, it worked ok, but not great. overrated!