This item was received very fast and was packaged well. There wasn't a scratch on it when I removed it from the box. The installation was a breeze. I put it up by myself with the assistance of a 6' step ladder, but would recommend it as a two-person procedure if you have an available and able body around. The screen motor is very quiet and I'm more than satisfied the picture quality, I watched Avatar to break it in. Both the wall mounted and remote control devices function flawlessly. Overall, a great value for the money spent. I would have given it 5 stars, but was very disappointed when getting ready to redeem the "free" projector screen mount rebate and saw that shipping and handling were $22.00. I've been looking into projector mounts of various quality and prices and most will ship for less than $8.00. Leave the disappointing bait and switch mount offer out of the box and it's 5 stars.