The product can be very useful when and if nothing goes wrong...I've had this product for less then two weeks before running into a problem that wasn't in the "help" information. I've made attempts to contact and done nothing but stay on hold for up to 30 minutes for the call to be ended on me numerous times. Up to this day I still haven't been able to reach anyone. The product is useless until then...hopefully no one experiences the same thing. Just wanted to warn you before you decide to purchase this product.