This did not warm the complete towel as I expected. The bars got warm and the towel did, also, where it contacted the bars, but not the rest of the towel. I ordered 2 of them and they both operated the same way, so I do not think they were defective. Everyone was very congenial to deal with over this issue, but I was VERY disappointed with it. I am trying a different brand to see if they do better.