Their money-back policy.My neighbor bought one of their pseudo-surround systems and exercised such policy within a week, much helped by coming over to my house and listening to a REAL home theater system, which actually cost a couple hundred less.The second best thing about Bose is that they do have very nice-looking industrial design, most of their products are admittedly quite attractive. But you know the old saw, "Beauty is as beauty does."Surround sound with 3 speakers? I'm surprised they don't promise you the Tooth Fairy jumping out of the subwoofer too.