The product is hard to use because of it's design, will not operate unless lid of machine is on correctly, the rotating head is not overloaded with sugar, must waite 10-seconds after 30-seconds of running, battery consumption (4-"AA") high (will not operate unless battery power is at a high level), the elec. trans former burned out the first time used, and hard to clean up(can not get water on elec. wash with damp towel witch is impossible). If head cloggs w/sugar it will not operate, can not wash with water (not sure how to clean, no instructions).