My three cats love this water fountain. This is the 2nd Petmate Fresh Flow Fountain I've bought for them, finally had to replace the 1st after it started to leak after many years of use. Two of my cats love to drink the water from the waterfall, one laps from the pool. Customer service has been great in the past. When I accidentally dropped the water reservoir full of water and it cracked, they replaced it for me free of charge.