After using this product and finding it totally unsatisfactory, I checked this site to see how others rated it, just in case our bad experience was unusual -- but of course all the other buyers were just as disgusted as we are. The griddle never stays hot enough to be of use, and the plug-in section smoked and gave off a smell of burning plastic. There should have been a recall. Black and Decker should be ashamed. I'll never buy any of their products again.