Received this from Blue Proton. They said it was new, but didn't come with cd or proper paperwork, don't know why? Couldn't get it to hold a charge. It would look like it was charging for about a minute, then say it was fully charged. I left it plugged up for at least 10 hours, but it still didn't hold a charge. I tried updating firmware and everything else the help boards suggested. Nothing helped. I tried to contact Blue Proton for suggestions, but got no response at all. I eventually sent it back to Amazon, who took care of it with EXCELLENT customer service. I have 2 other types of Sansas that I love. So I suppose this was just a bad one or maybe even a bad model. It seemed a bit cheap when I got it. I eventually bought a Sansa Clip directly from Amazon and have been very pleased with it.