I am very disappointed in this waffle iron. It does not cook the waffles properly. They are using a round heating element on a rectangular area. This element does not distribute the heat effectively and causes the waffles to cook unevenly and like the other reviewer, the waffles never get crisp. The middle circle cooks far more than the edges. This situation also causes uneven depths for the waffle. My old broken 29 dollar(Cuisinart by the way) waffle iron works 10 times better. All in all, I hate this thing. It is one of the worse products I have ever purchased.