For an expensive brand, this toaster is a big disappointment. I received it as a gift last xmas and it has been a year of half-burned toast and poorly cooked food. When i put bread in to toast I have to stand at the machine and watch to frequently turn the bread over and over. If I don't do this then one side turns out black and one side is still soft bread. Also, the toaster fills up with condensation every time I use it unless i leave the door open. Overall a disappointment given the brand name and cost.