This phone worked great for a few months. Now the answering machine works only when it feels like it. I have called and left messages for my husband. Then, I get home and he never received them because the answering machine says "no new messages." This has happened to other people who have called as well. The troubleshooting guide is of no help. When I call the number listed in my warranty for assistance, I can't speak with a person. The automated suggestion is that I should pay to send this back to the company and they will send me a new or refurbished phone in return. I'm going to try this route next; although, I think this phone should have lasted more than a few months.