A few days after receiving my FloorMate, I put it together. It took about 2 hours to assemble. I tried to use it to pick up the loose debris on the floor before attempting the wash function. It picked up less than my Swifter and seemed to blow things all over and I got VERY frustrated. My husband tried it and determined it was defective or something was loose. He called Hoover and they said to bring it to a service center. The alternative was disassembling and packing it to return to Amazon, a daunting prospect right before Christmas. I just got it back last week and still have not tried it. At this point it is too late to return to Amazon and I hope it works. There is nothing worse than a vacuum that blows dirt all over the floor. I will hold my breath and try it next week, almost two months after purchasing it. I am not a happy camper and probably will not buy another Hoover product.