I am sorry to say that my shoes arrived while I was away. The shipper threw them into my yard and my dogs trashed the box (still haven't found it yet) and the shoes inside. I have requested a new pair, but Plastex says I need to take up my displeasure with the shipper. NOT. The shipper is not supposed to put them in my yard (prior arrangement), but sometimes they tie a plastic bag to the fence. The dogs trash them, too. I had the same problem with Nordstrom's, but they were delightful and replaced any items torn or destroyed without any complaining. I am very unhappy with this transaction.