This is about to go back to Amazon. I have spent literally hours trying to get this player to work with content downloaded from the New York Public library using OverDrive Media Console. First I needed to upgrade the firmware, whatever Amazon sold me was outdated. Then I had to change some settings (they weren't available in the earlier firmware version). Then... still have problems. I hate Apple's fetishization of COOL but at least iTunes works. Digital music players would NEVER had taken off if the industry needed to rely on Redmond to figure this one out. Total frustration. I think I'm going back to cassettes.Oh, some other stuff. THe player looks much better in the picture than in real life. It's very light and looks to be delicately built. The switches have that cheap feel and the controls are not well located. The screen is OK. I'm too old for this kind of thing and have no trouble reading it.