After only 2 months of use I have sent the unit to the authorized service center. The coating on the warming plate is coming off and the water indicaotr is always filled with airpockets making it difficult to read. When I called customer service I got the distinct impression that I was not the only person who has had these problems with this coffeemaker. And, I am annoyed that I have to pay for the return shipping on this practically new unit. I have a another Krups coffeeemaker that is 12 years old. It has been perfectly trouble free. I was hoping to get a more stylish unit which was as reliable. WRONG!