Ugh! Got this as an xmas gift from my husband (I recommended this specific player) and boy was it a mistake! It worked for about 1 week (5 hours of play) and stopped ('USB Connected' screen wouldn't go away) - reloaded the firmware as the website suggests. Worked for a week and went back to the same problem. Tried replacing the battery - again worked for about 4 days. Now even replacing batteries doesn't help. I have an email to their customer support, but from what I've read in these other reviews, I'm probably not going to be too successful. I can only guess from reading the incredibly mixed reviews for this product that when you buy it, it's basically a crap shoot. Hope that if you do buy it, you'll end up being one of the people giving this product 5 stars! If not, you've just thrown 120 bucks away....