AS soon as I rec'd the earrings, I noticed in the little transparent plastic bag that the one shell was not attached to anything. But as soon as I notifed the company, they immediately said they would refund my money, which they did. Even tho the product was packaged very well to ship, I imagine that that is where the shell became unattached. As they say, "accidents happen" and because the company was so accomodating, I would definately use them again. So "1 star" for the earrings, but "10 stars" to the company.