Bought this item for the grand kids for their birthday.They arrived fairly fast and in bulk packaging(as i knew I had ordered them).No instructions and no disc, but again I knew that going in.The grand kids got them and from what they have told me there are no problems with them.The FM radio works fine and they are able to download music in the plug and play format.There is the ability to go SanDisk web site for downloads of the instruction manual and I believe there is a download for the disc as well.So as far as I know these items were a slam dunk!!And at a great price!!