seriously, i just got on google to search the camera's instructions. we can't get the film out!!!! well, no one really can either. ugh... how is it still for sale?????????? jeez... unbelievable. how about we ALL contact Chicco right now! everyone who has experienced this sad and stupid disappointment has the right to have Chicco hear it. and maybe they can be responsible and actually do something about it!!!!!!!!!!!