I bought this copier/printer new a few years ago and used it a few times only as a copier. I recently tried to use it as a printer with a computer. Since it was out of warranty there should be online help, right? No driver downloads, no chat support, no forums. Only a CD driver to purchase and wait a week for delivery. The CD driver took two weeks and wouldn't install, and HP refused to help with that. When I got the CD/driver to work myself, the copier window first said cartridges were empty even though they were new. The machine then said bad printheads, even though they had hardly been used. I wasted a good deal of money on this, and worse, HP's technical support, customer service and escalation team were as arrogant as they could be in refusing any help at all, even though I offered to pay for it. The only courteous person was reassigned off of my case. HP's products, support and attitude are simply horrific. No more HP products for me.