What a piece of junk. I recommended this product to a client a few months ago based on a variety of good reviews. they waited a while to order it from another supplier and didn't call me in until the 15 day return period expired. What a nightmare. After hours of wasted time on the phone with support, they "escalated" my problem and similar to other customer experiences, no return phone call. Now the client is stuck with a dead drive that will cost them more in my time to fix than it will to throw it away.Congratulations, Sony, on lowering the mark for product support and customer support. My first CD-R drive was a piece of junk sony in 1995 and this will be the last I ever recommend or buy.