We received the product in battered manufacturer's container. The unit is made of non-sturdy plastic. We found that the steamer wand is so close to the base and your counter-top, making it difficult to swirl the wand while steaming milk. We will purchase a higher quality unit that is heavier, since this one requires two hands and a firm grasp to lock the coffee scoop into the unit. It will require us to pay return shipping for the experience of looking at this product. I will think twice about buying a product of this type again from Amazon without actually seeing one. Finally, the actual machine we received was marked ES-35F, NOT the ES35APG as advertised in the product description...difference??? Who knows.