I loved this coffee maker for the first 11 months...then it broke (leaks water EVERYWHERE). Delonghi customer service is awful! This item was a gift, and they are refusing to repair the item and they require me to ship it to them at my cost -- not reimbursed. This is one of the most frustrsting consumer experiences that I have ever dealt with, and the Delonghi reps whom I have spoken with have complete disregard for the situation. It is sad because this has the potential to be a great product, but it is not backed-up by the manufacturer who is making repair or replacement impossible. Buyer beware...