Although I wasn't pleased with the phone order process, follow-up conversations with Customer Service were good. The assembly wasn't difficult, but not entirely simple either. Took about an hour. I've had the bike (female) for three weeks. I regretfully say, I'm not pleased with the bike's performance. I had great expectations. I thought the bike was unusually slow and the auto-shift is loud and rough. Then yesterday, I participated in a community bike ride. My bike was the slowest! Even slower than the kid's. I pedaled faster, and the bike makes minimal advance. The shifting is convenient, but doesn't make up for the bike's performance. It's a shame I'm going to lose the shipping cost, because I paid that much for my old bike and I prefer it to the Landrider. Oh, and I forgot to mention, and one point, while shifting, the chain slipped off. It corrected itself, but I had to pull over.