I paid extra to get this "BRAND NEW" product in time for my daughter's birthday. Imagine how surprised I was that half of it was missing when I got it!! All four crossbars were missing from this "BRAND NEW" product. All I received was a useless metal X. I was so disappointed. And I had to pay a lot to ship it back because the box was really long. Over $25 for nothing!! I gave the seller more than one chance to correct the problem, but they took no action at all. This is my worst Amazon experience, period, and I buy pretty often.