Bought the Elite to put in my office as the office coffee is horrid (some coffee syrup that gets delivered in a plastic bag!) The first Keurig unit I bought, however, apparently has a "calibration" problem (as described by Keurig's customer support) and had to be replaced. (Every two or three cups all the lights would flash and I'd have to unplug/replug to get it working again.) When I called they took me through a quick diagnostic and concluded replacement was needed and immediately shipped another, don't have the ship the first one back (but they do need the filter cup, so you don't get to keep two!)... Which just arrived. Assume this is an unusual thing for them, and I'm happy with the service. Happy with their coffee store as well: Ordered my "buy two, get two" which was a very good deal and included the Starbucks coffee I like.