I ordered a new book and got a used paperback. I didn't realize it until I opened the package. The price that I was quoted was $16. something and I got a used $4.95 paperback. I asked for an explanation of my account which had an Eighty-some dollar charge on it. Got no reply. Maybe I will get an explanation for the charge to my card if I say it here. NOT A HAPPY CUSTOMER.I have not read the book because as I get a reply I will be sending it back; I can't see me ordering anything from Amazon.com anymore.Judy A. Turner