I must say I read with bemusement the review from the 16-year former employee, telling about the "Freiberg report" and the individuals who were demoted or terminated because of it, not to mention the "adultery, alcoholism, favoritism, and just plane uneducated leaders" that NUTS! appears to have omitted. I've been with Southwest for over 10 years, and while I do not know this individual or why they seem to have an axe to grind, I can assure you that the Freibergs did a wonderful job in preparing and writing this book. Let's face it, you could probably go to any company in the United States (Southwest included) and grind out a "Peyton Place" type expose', and it's probably true that not everyone at Southwest is a "happy camper". But let's face it, like anything else in life, you only get whatever you give, and I really have strong reservations regarding the credibility of a "former 16-year Employee who resigned on his own and is waiting for The Truth to come out".