This item broke after about 4 days of use. A spark came from the base and then the smell of something burning. I wrote the company and they were GREAT about replacing the item. They shipped a new one out right away and I shipped the old one back. The only problem was, the new one didn't last any longer. After two or three days the kettle died. No spark or burning this time, but it wouldn't stay engaged long enough to heat. Although I love the company and think their customer service was great, I didn't bother going through a third tea kettle. I bought a different brand that I've happy with.