I purchased Xilisoft and the product works great. However, my system crashed and I had to reinstall products on my laptop. That was back in Novemeber 2009, when I looked at my online receipt it did not have the product registration code. They claim you can email them or enter your email address the information was sent too and retrieve the code. I've been emailing everyday for 2 months still not 1 reply back and when I enter the email I still receive nothing. No way, I'm going to pay for this product again.