The first battery I was sent arrived in a padded envelope. Not wrapped, no receipt, nothing except the battery. Tried it in my phone & it did not hold a charge.Wrote a scathing report on the web site. Received an email from a stranger talking about my battery & wanting me to remove my report IMMEDIATELY. Told him I would take it down as soon as I received a NEW battery. This one at least came in a plastic bag.So far it is working great.