I ordered this product for my ferel cat as it was advertised as being a excellent for outside cat with an insulated floor. When it arrived, there was a pad that had to be inserted for insulation and you would have to buy another product to totally insulate it. The product itself was very thin plastic--not what I wanted for a ferrel cat living outside--totally not warm enough. Not happy with product and was returned immediately! When called to return, was told to send to wrong place--not happy about that either. The KatKabin is overpriced and the return policy is also not what I expected from Amazon.