I'm using this machine from last 30 days and I am amazed with its performance. Copying VHS tapes on dvd, recording tv shows or recording from camcorders it does it all with great ease and gives great quality. The manual definitely needs improvement. I was having a problem hooking the VCR and camcorder to the DVD recorder (because of ambiguous instructions on the manual) and I was apprehensive about calling the customer support because of negative reviews, but my experience with custommer support was very pleasant as they fixed my problem in seconds.I give ***** on performance and custommer support and *** on the manual. It is a great buy with this price.