it's true this stuff gets the animal smell out, but it leaves behind the odor of the product which is not all that great. I called the number on the bottle and spoke with a staff member- who sounded just like the voice on their voice mail - on several occasions. She promised to have the customer service staff call me back- NEVER HAPPENED. I have sent several emails as directed on their voicemail- NEVER RESPONDED. I was not asking to return the product, just some advise in getting the product smell out of my carpet. I am having to go rent a carpet cleaning machine at this point. Should have done that first and never purchased this product. DON'T BUY THIS PRODUCTGet Serious Stain, Odor & Pheromone Extractor - Gallon