I bought one for my son 4 months ago and the earphone jack broke, could only get sound from one channel. I called Apple support only to find out that phone support would cost me money. So I went to their web site for online support to try and get it fixed or replaced and they said that my warranty has expired! Wait, the package says 1 year warranty.I have faxed them the sales receipt and sent them email but I am no closer to getting this issue resolved. Is this typical of how Apple treats their customers?