Shame on Black and Decker! I'm now on my second TCM830 10-cup thermal coffeemaker. First one I had would shut off part way through the brew cycle. After reading the manual over and over I decided to call B&D. They said I would have to package the maker up and send it to them to be repaired. Decided that was too much hassle so I just purchased another one thinking the first one I bought was just a "bad egg". To my disappointment the second one I bought worked well for a few months and started doing the same thing. Will not buy another B&D small house appliance. Maybe they need to stick to tools!