It sounded great and has great features, but manufacturing quality was horrible. The 'select' button didn't work most of the time, and the USB connector was very fussy.To make matters worse, it disconnected (bad USB connector) during download to my SD memory card and killed a $60 card.Then to add insult to injury, the customer service from RCA is absolutely awful. No phone support, very slow reply to email questions which led to a toll-call to a secret phone support number, during which the support person denied that the player could be at fault. When I asked to talk to her supervisor, she told me that no one there could help me.For fun, I tried to contact the corporate offices. They don't seem to exist.I would not recommend purchasing a Lyra, or anything else from RCA.