When we turned this popper on for the first time, we smelled burning wires. Then poof, it was blown out....faulty wiring?...I don't know. I owned a hot air popper before, so I knew how to use one. Because we waited too long (about 2 months) to use it for the first time, I could not get a refund. I was not going to take the time and money to send it back at my expense, so the next one I'll buy at the store.