I have just gone through one of the worst experiences with a product company ever, and that's saying a lot. After several months of trying to get the ScanJet to work with Vista the service rep announced .. "sorry you are out of warranty!" I reminded her that the manual said one year from date of purchase and that HP could repair or replace with comparable product and she said she would get back to me. Guess what HP has not responded since. The box the scanner came with clearly stated Vista compliant so I am of the opinion that their product is not only defective but that HP is utilizing deceptive advertising. Such a sad development for what I have always held as a quality company.