I've had my Tassimo for close to two months and use it several times daily. I've never had a single problem with it - it's incredibly easy to use and clean up is simple (I don't know what the people complaining about mess are talking about). Best of all, the coffee, lattes, cappucinos, hot chocolate & tea drinks are great. No, it's not Starbucks - but it's as close as you'll get with a single serve home machine. I love it and recommend it highly!!