I've had this scanner for a while but now I've given up. The first few months I had this scanner the problem was trying to get my computer to recognize the thing, I finally figured out that the problem was due to a loose connection in either the power adapter or the usb cable. Most recently the problem is that its been "locked" The scanner doesn't have a lock, its a problem w/the driver which requires downloading a new one from the website. Now that I had got my scanner working, I scanned in a whole bunch of pictures, but my computer won't let me open them w/o making the program I was using to open the pic, or the pic doc itself stop running. Now s/t happened w/the power supply and it won't turn on! I'm giving up! I've had enough!