The remote didn't work right out of the box. After spending some time with Samsung Customer support I was told it's their policy to wait 1 to 2 weeks before replacing a non-functional remote! WHY???? It's pretty hard to use the Blu-ray player without a remote. They have my money and I'm left waiting with a useless player...thanks a lot Samsung! I should have spent the extra $20 and bought a Sony. I will never buy a Samsung product again.