Before this came out I was one of the people who was all hyped up for this sleek new machine. Now, i know different because i've gone throught 3 defective PSPs in 2 weeks!!! The first one had a sticky button, the second one never turned on even when plugged into the wall, and the third also had a sticky button. Now i'm trying to get ahold of the people at sony so I can get a refund and all I ever get as a response is that annoying recorded voice and never customer support. The PSP could've and should've been a killer handheld multimedia device, but instead fails terribly.(Just so you know i'm not a nintendo fanboy)