Even after reading all the negative reviews, I decided to purchase the unit hoping I wouldn't have the same problems. Well I didn't have the same problem (at least I didn't find one similar to my own). I prepped the unit as the directions described however my machine made a horrible noise. I don't know what it was doing but it was making a buzzing noise that was really loud but continued to pour water into my mug. After the cycle finished I tried the unit with a coffee pod. Nothing. Nothing happens. I've unplugged the unit and replugged it in. I have removed and reinserted the water container. I have unlocked and relocked the pod unit. When I press any of the buttons, nothing happens. It's like it's dead. I called their customer service number and he basically told me to do everything I've already tried. So I guess I will be returning it today and will give it another try. If I have issues with that one I'll just get my money back and wait until a new and improved unit comes out.