I basically like my Zen. The controls are a little hard to work somtimes, but generally give you a lot of options. The sound quality is great and the capacity is large! FM reception is somewhat spotty but it is a great feature to be able to record FM! The earphones are a bit large for my ears so I bought another brand. My major complaint is BATTERY LIFE. They advertise 12 hours but I have never got more than 4 hours (give or take 15 min.) of battery life. I have 3 batteries and they are all the same! I wish I got longer battery life....sigh.