If you want to synchronize with Outlook or Lotus Notes- you can't get your past appointments to show on the handheld. There is a patch provided for Outlook 2003 but not for 2002 which is what I have. I bought my handheld back in April, and just figured this out.I don't know if Intellisync or Sony will help me since I haven't gotten a response from either one yet- but I am not holding my breath.VERY FRUSTRATING