This book is an expensive waste of money. Carefully read all the reviews below and you'll have gotten the gist of the book's contents... about 5 pages of useful info padded out to 172 pages.Even better, buy and absorb Ian Rowland's Full Facts Book of Cold Reading at ianrowland dot com which will tell you everything in this book and more in straight English without all the pseudoscience and NLP hocus pocus.Regardless, if you are a poor listener, you aren't looking for a book to improve yourself. And if you think you need a book about being a good listener, you probably already are a pretty good one.