When I first purchased this product, I liked it - I must admit. After a while though, I realized what a piece of crap it is. The picture feeder is decent, but gets stuck all the time, and to get it to work I had to remove the sticky stuff from the underside of the lid which continues to leave a residue that has to be cleaned. Forget scanning the negatives - the negative scanner doesn't work very well - especially with the software that comes with it. I use the scanner with a Mac with OS X 10.2 and 10.3 - and the software is horrible and difficult to use - even to begin a scan. Now I can't even get the USB cord to stay into the back. I bought the product at a considerable discount as an open box which is the only thing that's keeping me from being utterly pissed off.