We received the brand new leap frog gym as a gift. The system totally DID NOT work after opening it. Tried several batteries but no hope.Tried to reach out to customer serivce couple of times but they close at 4 PM EST. Eventually I made it to them and they were not helpful. Didn't give any tips on how to troubleshoot. They said we can not replace it if you received it as gift & don't have receipt. We would also not replace if it was bought 90 days before. I said, how about repairing? I am OK to spend on mailing to you folks. The anwer was we can't even repair, but we can give you 15% discount on next purchase. The customer service person was not at all helpful & kept saying we can give 15% discount for nex purchase.Why would someone buy yet another item from them ?