I bought this machine at Lowe's and it did a decent job the first time it was used. Then the numerous snap-on parts started falling off. The cord is attached to the back of the unit low to the ground meaning that you constantly have to hold on to it otherwise you run it over. The filters always need cleaning and bits of lent and paper it will not pick up. I have had it seven months and all it does is move dirt around on the carpet. Yep, Bissell took me to the cleaners with this purchase. If I gave it to the thrift store I am afraid someone might buy it for five dollars which would be a big rip-off for them. Once bitten twice shy. From now on I am staying away from anything Bissell makes. - kgerton@gmail.com.