my product came shipped in a box,wrapped in protective bubble wrap.so upon seeing that the item was wrapped in bubble wrap i assumed that it was in a suitable state to presnt as a gift,so i retaped the box and presented to my 7 year old grand daughter on christmas day and to my dismay the product she unwrapped was damaged with a small dent on the front near on/off button dirty and dusty and smeared with fingerprints and some sort of sticky substance.i basically had to pretend to leave the house to return the product for her.when in fact i had to clean the console which was filthy!after about a 30 minute cleaning i presented back to her,(didnt want to see her cry all day-especially on christmas day).the product looked as if it was in someone,s attic or seldom used garage.