I bought this TV a month ago and when it arrived the screen was tinted blue. You could hardly watch the TV because the blue tint was so heavy. Every time I called Apex customer service I was told I was number 15 or 16 in queue to talk to the next available representative. A 2 minute question left me on the phone for 45 minutes waiting for someone to talk to me. When I finally got a hold of someone, she seemed clueless. She told me, "Um I guess you can send it back and we'll see what we can do". So I carry my 33 pound TV down to the UPS store, and pay 35 dollars to ship it back. I am actually writing this while Apex has me on hold...still.