We purchased the Quickie Twist Mop at the request of the woman who cleans for us. We live in rural VT. The hardware store that carries the brand did not have the particular item in stock, but offered to order it. Instead, I went online. It was an $11 productthat I paid $9 to ship. Then, due to the company policies of inspection/warehouse timing we received the mop 3 weeks after placing the order! Seemed too difficult for something so simple.