This is the worst mp3 player I have seen. When I first herd that intel was making an mp3 player, I was very excited. I waited and waited, but it never went for sale. So I bought the sony ms walkman insted. It was very nice for a few months but then accidently it broke. So then I got the intel mp3 player. The day I recieved it, i opened it hooked it all together turned it on and tryed to download a song. AS SOON AS I STARTED TO DOWNLOAD IT SAID FAIL FAIL!! So I called teck suport and they said all you can do is take it back. How stuped!!. All I need to say is dont buy this product!! get another. I was stuped anough to not lissen to the reviews and buy it, but lissen to this. Until they get new software for it STAY AWAY!! Thats all