I had an ancient Krups espresso machine and decided I wanted an upgrade. Researched and chose the Cuisinart EM-100 as a reasonably priced entry level machine. My first unit had to be returned as the power button would not stay on. My second unit operates properly but there are multiple quality issues. The espresso is weak despite multiple attempts and variations of grind and tamping pressure. The unit advertises that it heats water for making tea - but it only heats to 165-180 degrees - not hot enough for tea. I have contacted Cuisinart by phone and email to see if they have any suggestions and have received no responses. All in all, a very disappointing purchase. I have had good experiences with Cuisinart products in the past but will probably never buy another.