Luigi Bormioli has proven to me that they possess the exceptional quality of service that I would like to be able to expect from all vendors. When my product arrived broken from shipment, amazone.com would not replace it due to the fact that it was past their deadline. I contacted the Luigi Bormioli company and they were heappy to replace the broken glasses. When they arrived, however, they were the wrong glasses. I returned them to the company, along with the broken glasses I had received to be sure they sent the correct glasses. Again they happily sent new glasses and even included a few extra in case any broke in shipment again. I would highly recommend these glasses and this company!