How this company stays in business I have no idea. I am now on my third Fellowes shredder in a few years. All three have acted up with minimal, and I mean 10 minutes once every few months minimal, usage. I keep stepping up thinking they get better with price, but they do not. This one constantly jams when shredding six or more printer-paper thick sheets. Unopened envelopes with a single sheet must be opened and the envelop portion discarded. It often spits paper back and sometimes takes three or four tries while holding the button to shred. I clean it regularly and oil as well, but it is no matter. Even the disposal can is poorly designed. It is such an odd shape and the edges so sharp that it tears the bag when trying to empty. I will never buy from this company again.