I bought this item from a True Value Hardware affiliate who could not help in getting it serviced. The saw was almost impossible to start right out of the box. I took it back and they got it started and told me it would get easier after breaking in. It never did. I took it to a authorized Poulan dealer who charged me $35.00 to evaluate it. The problem was that it would not start easily and when I put it on its side to put more bar oil in it, the brake started smoking. Poulan said it was not their problem and the Repair facility said it would cost $175.00 to repair a $129.00 saw. I am maintaining that this saw was defective right out the box, and I suggest very strongly in not buying this product. It was JUNK! The Customer support from Poulan was also horrible. I would never recommend this company to anybody from this perspective and with problems I have seen from their Weedeater brand.