I have to agree, I am very disappointed with the software and services...don't like the idea of talking to a computer or calling long distance. My biggest problem is losing all audio files when video is copied to DVD. I paid 100 for a DVD of an occasion and when I went to copy with this software, I lost all the original audio tracks on the tape:-(...mine was also buddled with Plextor DVD-burner. I have to think twice before I buy another of these products as I now am shopping for something better to replace this software...I also have Pinnicle and with the rendering and failing to copy over to the DVD, it's just about as bad...customer service is better though.