This MP3 player by Creative was not in my opinion "consumer friendly". Actually I would say it was something that could cause a fairly intelligent person to have a nervoous breakdown trying to figure out. I have a Ph.D. and also own 4 computers-so I am faily computer literate and not stupid by any means. I stuggled with downloading a CD of Cher into this device for hours and finally surrendered by returning it.Maybe I need a teenager in the house to have helped me!