Initially, I thought this was a good product. It was quiet and seemed to work well. I used it during the summer in my basement the first year, put it away for the winter and then tried using it the next summer. It did not work. After countless times of trying to get in touch with customer service, I was finally told to clean the air filter, which I did, and it still did not work. Customer service told me that the dehumidifier was no longer under warranty and they would not fix it. Overall, one of the worst products that I ever bought and the worst customer service to match! I will never buy another Soleus Air product again, nor will I recommend this company's products to anyone. Bottom line: Save your money and wasted aggravation. DON'T BUY THIS PRODUCT!!!!