I am extremely unhappy with this flat iron. It worked well while it worked, but it only worked for approx. 3 months. I expected so much more because I know several people who have them, and they say CHI is the best. I'm starting to wonder. I only had a month to return it from Amazon, so I can't even do that. Very unhappy with this iron & wouldn't recommend buying it from this site. Buy it somewhere that has a better return policy.