When I first received this earpiece I was satisfied with it, although I must say the way the earpiece attaches to your ear is not only awkward, but uncomfortable as well. You do get used to it, but I don't see why they could not make this like every other earphone that goes over the back of your ear instead of clipping onto your ear lobe.Mostly, I'm dissatisfied with this product because out of the blue one day while I was on the phone the earpiece just STOPPED WORKING! I have tried another headset and my phone is ok. So given that, I will not trust this company to produce quality products again. I don't normally give anything 1 star, but how can I not for a product that broke so quickly?