When I purchased Turbo Tax software basic, I had tried Turbo Tax before in the previous of tax years. When I first started out, I could definitely tell the difference from doing the job by hand. I received more money back from my return than I would have done so by hand using my state's 1040EZ form. The program went well the first couple of years. Suddenly, this previous year, after a purchase from Wal-Mart I began to have problems:* Trying to install the software was a major hassle. The security code that came with the software purchase did not work and after weeks worth of e-mailings I finally got to install the software completely.* After the installation and performing all of the work and calculations, I STILL did not receive the kind of deducted refund expected from the bank (after paying bank charges and tax fees) which had taken over half of my refund.Turbo Tax Basic an excellent software...asta la vista, baby! I am going to Tax Cut this year!