I was very disppointed when Amazon advised me that my order for this Prada bag is lost in transit. Therefore, I am not able to provide feed back on the product but rather on the after-sales service.I am a customer residing outside America and had paid a hefty sum for shipping charges of this light weight bag which was packed in a 30 lbs volumtric weight carton. This is my second order for Prada bag which led to non receipt at my end.However, I was thankful that the purchases were made through Amazon and they had resolved the issues amicably.I made online purchases rather frequently and must comment that among all merchants, I must grade Amazon as one of the best. Keep up Amazon!!!