This phone has all the features anyone could possibly need. It's also relatively easy to figure out, since the interace is similar to your average cell phone's menu-style interface. One thing I was surprised by though, is if you pay to download a ringtone, you only get it on ONE of the handsets! You have to pay 3 times to put the same ring tone on all the handsets. I got burned by this, and it's why I'm giving it 4 stars.