This is a fantastic book about how talk styles affect personal and workplace relationships. I'm sorry to see it's out of print. The author analyzes real talk and describes such types as flooders (don't let you get a word in edgewise) and analyzers (you mean. . .) while showing how to use different talk styles to increase personal conversational effectiveness. Also in its favor, this book doesn't take the simplistic route Tannen does of blaming it all on gender differences.