I have been a loyal SMC customer for years. I LOVE SMC gear, especially their tech free PHONE tech support, even of the accenst can be hard to understand.On 7/20/06, I bought 3 of these SMC7004VBR. First surprise - the default logon password is not blank! I called SMC tech support who did not have a solution (reset didn't work) and forwarded me to a pay tech support company (in India) which gave me my first call free. He didn't have th answer so I played around with the logon and SMCADMIN worked.Anyway, its a terrible business practice for a company to sell an item and 2 weeks later stop tech support.No more SMC for me.