The beauty of the Management Pocket Books Series is that you get the necessary information without having to spend so much time reading. This particular book is no exemption. Training tips, techniques, and icebreakers are included. It tells you how to decode a participant's feelings by his/her action. Clear, concise, and helpful, this little book also tells you how people receive, process, learn, and retain information, and what the trainer can do to maximize these areas.