Super disappointed with this company (shoemart). They sent a pair of boots that did not have the rubber sole as depicted. I felt it was a misrepresentation of the product. I tried to exchange them for the ones in the photo but they don't carry them. I asked to be reimbursed for return shipping because of this but customer service was quite rude. They did not return my calls or appologize for their mistake and would not refund shipping. Bad business in my opinion. I had never had any issues ordering from amazon in the past and this is the first time I have ever written a negative review.