This is a rare how-to book. It is fast-reading but full of great pearls of wisdom for how to deal with the troubled and troublesome behavior of hospitalized patients and their families. I laughed out loud as I came to the description of the angry relative with the big yellow "legal-size" writing tablet, carefully carried in a leather folder, pages of questions already neatly written out.For nurses, doctors, therapists, and social workers, "Trust" is a mandatory item for the bookshelf. If difficult patients are giving you "one of those days", there is help here. The next time your shift at the hospital has made you go home and jump in a hot bathtub with a glass of wine in one hand, I recommend placing a copy of "Trust" in your other hand.