I have seen alot of negative reviews regarding this appliance, however; I purchased one about a year ago and absolutely love it! The 2 liter tank is the bomb - no more running out of water for steam. There is nothing worse than running out of water in those tiny tanks on other machines. By the time you correct that issue the espresso has gone cold! I crank out some high volume for all my neighbors on the weekends (several lattes) and have never had a single problem with this machine. This machine is built for high volume. I liked it so much I purchased one for my brother. I am also about to get one for a wedding gift for my neighbor. I wouldn't use anything else...especially a Krups! Had two different Krups machines and both fell apart in less than 6 months!