It worked quite well for about 5 months (intermittent use, not 24/7), then it started leaking and the tap broke off. Company rep was very nice, but stated that 12 month warranty only covers replacement not shipping charges. Because of the weight, shipping back and forth at my expense makes no sense. I am going with a different brand this time: for the amount of money I would spend on shipping, just buy a different coffeemaker from another brand.