I have no idea what the other reviewer is talking about. I've had this trash can for over 3 years and have never had a problem with it. It's sturdy and so the only way the lid can come off is if you purposely pull it off (and it wouldn't be easy to do). I've never had a problem pulling the bag out, and I don't empty it until the bag is full.So if you're considering buying this, don't listen to the other reviewer. Trust me that this is a great product.