I wanted to get an inexpensive all-in-one fax/copy/answering machine as a Christmas gift for my parents. It needed to be easy to use, it needed to use plain paper, and the replacement ink needed to be a reasonable price. This machine provided each of these for my parents. They are not very technically proficient, yet my father had it setup in about 15 minutes. They only receive or send about 1 fax a week, so it's an answering machine first, and a fax second. It's been a few months now, and I have not heard any complaints from them. I call that a success!