I'm very surprised but, Amazon apparently has some new companies they are using for shipping. One of their new shippers, Velocity Express, claims to have delivered 2 of these to my home, the original and the replacement. They NEVER delivered either one. Instead of contacting Velocity Express and taking care of this, the csr says all they can do is give a refund. The 1st csr I spoke to after the 2nd non delivery said they won't send another one because they just wouldn't deliver it again. Amazon...what's happened to you?