I ordered this chess set as a gift for my friend. When It arrived (quick by the way), It met beyond my expectations, except the pieces they shipped were non weighted. I emailed ChessCentral with this info. They quickly responded and informed me they will ship me out the triple weighted pieces right away, and that I can keep the non weighted pieces.I thought Customer service like this doesn't exist anymore.A few days later, I got the triple weighted pieces, (they feel very nice by the way) and they sent me a little queen chess piece key chain :)The product is very nice for the price, you cant beat it! and the customer service is like no other.I strongly recommended this product.