Received a Zire 31 Handheld as a gift - brand new and sealed. Within a few days of use, it kept running out of a charge (in other words, the memory kept getting wiped ever every other day). Called Palm One and they refused to help, unless I paid a $75 dollar repair fee. Apparently, because the Zire 31 is such a unreliable piece of garbage, Palm One can only afford to give a 90 day warranty from day of sale (not when you open the package). Kudos on terrible customer servies and a really bad product.