I can not begin to explain how angry I am with this company. Out of no where my coffee maker (I've had it for 2 years) just stopped working. I was making coffee for friends and then POOF..just stopped. Now I am not someone who does not take care of her appliances. I would run white vingar through maker every month and would unplug the machine when i was not using it. Suddenly an Error 2 message popped up. I googled what that meant..it meant death to my $140 coffeemaker. I called to ask what they could do for me. I was told pretty much "Sorry idiot, you paid us 140 dollars for something that is worth 20". I have had Mr. Coffee Makers longer than this one. Stay away from this product. I have to say it is unfortunate because it does make good coffee; that is the only reason why it received a 2 star rating. SAVE YOUR MONEY!