Easy to order and I received the phone in a reasonable amount of time. I like the phone, however; the description was deceptive. I was looking for a phone that had a message waiting indicator for voice mail. It said that there was a message waiting indicator but after I got the phone I discovered that it is only for the digital answering machine. That was unclear. I have had to install a caller id box to discern whether or not there is a voicemail message (or I have to pick up the phone receiver to here the tone). Redundant service since the uniden has caller id and caller waiting id. I had a similar uniden phone that I purchased 2 years ago that had both digital answering machine and a voicemail indicator, which is what I was looking for. Too much of a hassle to exchange it so I will chalk it up to experience.