Bought 2 of these. Both immediately came up with the "toner low" error message. The 1st one printed 5 pages, then failed totally. The company said they would refund the item cost and return shipping costs. But first I'd have to pay to ship them. Then I'd be crossing my fingers they received the returned items and followed through. I'm simply recycling them (return for recycle costs are covered) and buying a genuine HP cartridge. These things are junk...you get what you pay for.