I bought a new 'open box' enclosure at an auction site. It did not work when received and I have tried different (working) drives, spare patch cables, and have wiggled all the connections... There website has been out of service for five days now, their 24 - 48 hour 'normal responce time' to an emailed request for technical service is unanswered after five days, when I call their phone number as printed on the box and as listed in their auto-responce email, I get the phone company recording 'This number is no longer in service or has been disconnected, and when I try a search for their company in San Diego (the address on the box), I get no hits... So, I figure their support is non-existent, and I really wonder if the company exists, too.