We bought 2 of these for our daughters for Christmas a couple of years ago. Shortly after the warranty expired one of them froze on the boot up screen never the function again. Customer Service said it was fried and there was nothing they could do. Felt bad and bought our daughter a new one. About 9 months later the exact same thing happened to the other original player. We're obviously NOT replacing it with another. Just waiting for the one we bought about a year ago to fry up!