I purchased this product based on the reviews here. When I received the first waffle iron, I plugged it in. It made a really sick sounding chirp, both red and green lights came on and stayed on and it never heated up! Also the temperature dial on the top just spun around like it wasn't even connected to anything. So I returned it for a new one.Got the new one today: THE VERY SAME THING! I give up! I am sending it back for a refund.