I have been considering the Panasonic Toaster Oven for a week or so. Saw some reviews complaining that the infrared heating element had failed. The reviewers stated that they were unable to replace the part, and that led to a one-star rating even though they had liked the item prior to failure. I did a Panasonic search and easily found their customer support area for parts purchasing. Try [...]That was the page description where I saw a long list of parts and prices for the NB-G100P. Available from their Kent, Washington parts distribution center. If that link is not exactly what you want, just type in the product ID number and follow along to where you want to go. It was quite easy to do. Anyway, I was no longer worried about failure of parts, and I ordered my toaster tonight. I don't know how many stars to give it, since I will not even see it for about 18 more days while I wait for free delivery. So I will give it a sight-unseen 5 stars.