I'm very happy with my purchase. I wanted poker chips, and I got good poker chips. The set was speedily delivered to me. There was a problem in that the dealer buttons were not included in my set. I wrote a mediocre review of the product. As a result, someone at the company contacted me and wanted to know how they could make my purchase better. They sent me the missing dealer buttons. I'm impressed with the fact that they do show concern for the customer's experience and want to make you happy.