What a flimsy product! Bought this item at B*** B** for about 185 bucks including tax. I have a yellow lab and light hair on the carpet is an issue. I have used this carpet cleaner probably just over ten times, but less than 20 times. It uses lots of water and detergent, and constantly leaves lumps of pet hair on the carpet, which I run around to collect. Quite hard to use, but I was somewhat satisfied with the results.Then it happened last July 2007, the flimsy floor/tool dial's flap broke at the weakest design. The water did not circulate. I opened the top cover, and tried to glue it, but it did not work. Frustrated, I put it away. Yesterday I tried using it, this time handle does not want to lock to stand still. Overall very cheap construction and has quite a bit of design and operation flaws. I am in the market for a new carpet cleaner, but I don't know which brand/model I will go with this time. Oh well...