When I first got the machine I sent a 1 page fax and it worked okay, so I threw the packaging away. After that every time I send a multi-page fax The pages get stuck & go through together. I use good quality paper & fan it out, but even after multiple attempts I get the same results. Now the new thing is, even when I put the documents in one at a time, some of the pages don't get acknowledged and I get an error message. I tried calling the help line but they don't have weekend coverage. Now I'm trying to figure out if I'm better off sending it for repair, or just throwing it in the garbage where it belongs and trying again with another make and model. I really don't know if this thing is worth any more of my time. Take my advise, stay away from this machine. By the way, this machine doesn't deserve close to one star, but they don't have zero stars as an option for the rating.