I just hate it...This thing makes great waffles. They are crisp on the outside and soft on the inside. It took me back to dad making waffles on Sunday mornings.But, after the fifth or sixth time I used it, the plastic heat controller slide (that little gray thing on the front) just melted off the unit. I thought I might be able to use the metal piece that the plastic was stuck to, but it fell inside the unit. I considered keeping it, but it was still within a couple of days of the Amazon 30 day return, so back it went.I am now searching for another waffle maker. It's a bummer.