I ordered one and during use the handle became too hot to touch. I had to open with an oven mit which is very clumsy. I called Krups and they said they have gotten a few calls about this and to exchange it. I asked if my new one will have the same problem and they said "no". Well, I exchanged it for a new one and it had the same problem. Obviously, I returned it and am now shopping for a different brand.