So, we have had a similar experience that this gate is a big pain if you plan to open it. It also damaged the paint and plaster on our wall. The only saving grace is that we could use it to block off the bottom of the stairs OR the doorway between the kitchen and living area with it hardware mounted in one place b/c of the perfect fit feature. Our hinge also broke and they were going to charge to replace it, but after I complained they agreed to send it no charge, which I guess is better than buying a new gate.