Basically this dehumidifier is a throw away. I've gone through two in little over a year and had same issue with both: works fine for about 5-6 months and then starts leaking a lot and as a result you'll want to throw it away. Ask yourself, do you really want to be wiping puddles of water off the floor everyday? Customer service has no knowledge of their product and won't help. It's too bad because this thing was very quiet when it did work. Do yourself a favor, spend a couple extra bucks and purchase a real dehumidifier, not this one.