I had it for slightly over a year and used it occasionally only. Now it is broken. I cannot recharge the battery; the recharge indicated could not be on when the charger was plugged in. I called Shark and they told me to replace the battery. I got the new battery but it still didn't work. I called Shark again. The rep had a bad attitude. She told me to replace the charger or send it for repair for $30.00. I am not going to deal with Shark again. In summary, this product is unreliable and Shark does not stand behind their products.