My mother purchased this item from a local department store and gave it to me for my new house. I used it probably 5 times before it started to break. One of the brackets inside the toaster that lower & lift the bread/bagels broke...does not move with the lever. And the past 3 times I've used it for bagels it takes about 15 attempts before the lever actually clicks in the spot to be held down. Because of this malfunction, the bagels pop up too soon and I have to try again, repeating the many attempts to get it to actually work. And if I'm not standing right there watching they will burn very quickly.I will be returning this piece of garbage to the store.