This drive installed easily: just set the jumper to master, plug it in like the instructions say and boot up the computer. It worked 1st time out of the box, no drivers to install. Mine is reported as a TEAC CD-W58E drive in the device manager. Cendyne obviously gets these from a variety of makers. The included software with mine is NTI CD Maker 2000, similar in function to the Nero software. Cendyne has a forum for Tech Support on their website and also has helpful FAQs. My first test was to copy a CD I made on another burner, and it took about 15 minutes using the harddrive to image the CD. If you have another CDROM it would speed up the process to about 9 minutes. I recommend the Cendyne highly as a budget burner.