1. Franklin seems incapable to show phonetic symbols for pronunciations.2. The hardware itself can play mp3 files, but the dictionary itself is mute.3. It supports uploading via usb but no firmware/dictionary upgrade is possible.After I placed the order and the order went to DigitalEtc, I could not cancel it anymore (via phone or email)and I have never got response for my emails. I refused the package and was required to pay for the shipping and credit card costs.