I was really excited to purchase this vacuum for my daughter because I own it and really like the vacuum. However, after lugging the unopened box from So. Jersey to Brooklyn, I was dismayed to find the toggle bolt that holds the handle onto the vacuum was not included. We called the phone number on instruction sheet and recording said: for parts - go to website. Bummer, no computer. Now I had to repackage and bring back to So. Jersey. I hope I can get better service than my daughter who has no computer.UPDATE: Contacted Hoover via their site. I received an e-mail back confirming my request for the missing toggle bolt. That was on January 5, 2010 and today is February 04, 2010. We are still waiting and hoping this part is just on backorder. I am still using the original flair that I purchased several years ago and hope to receive the missing part for my daughter's Flair soon.