When I recieved this product as a gift I discovered it was not compatable with windows XP, I called samsungs customer service line waited about an hour and finally got tired of waiting. The next day I sent them an e-mail they replied saying they were working on it. I waited about a month then sent them another e-mail and then they said they weren't going to make xp drivers. Why did they not just tell me this from the start so I could return the product emmediately?