My husband and I bought this CD changer two years ago and it has scratched about 100 of our 400 CDs. When we called Sony customer service, they told us that they were not aware of the problem. After spending $400+ on a changer that we can no longer use (or return), we have removed all CDs that are usable and purchased a new CD/DVD player. We are now in the process of replacing all of our damaged CDs. I would not recommend this product to anyone and I was very disappointed with Sony's customer service regarding the product.