I had similar problem most of you got. I do not know what is the problem with Crystal of Skagen watches. I bought in 2003 Thanks giving week end at K's. Crystal was broke in Jan, 2004. So store manager sent for repair and got repaired. Luckly he didn't charge me because he understood my concern.Again after a year crystal was broken, I really worried about this time. So one day I found customer support number on Skagen website and called support person. I explained about the situation and I asked to talk to Manager. Manager was quite nice and she sent me new watch and asked me to return broken one. They have sent return envelope to do that. If you guys have similar problem, call skagen customer support.