I needed help setting up wireless connection. The internet download speed wasn't what it should have been. I used their support twice and still couldn't download their firmware update for the device.Their support is off-shore. The first person was hard to understand. The second contact was OK. Each time they would end the support session after maybe 10 minutes by saying try this or that & if it didn't resolve the issue to call back.I resolved the issue by returning the device.