I have the phone for 5 days now.it is a nice small phone, but as someone else said the sensitivity of the touch pad is frustrating even on low.the speaker is in the rear of the device and there is no separate ear plug port making it not compatible to all those earbuds you have from your old phones.I am using V-cast for the month free the clips are a couple of minutes long. I am not sure if you get full half hour of programs with subscription.Battery is used very quickly when you use Vcast or "get it now".i am still thinking about sending it back for the LG v3800 which my husband has. it is easier to handle and the two large speakers on phone makes it a better mp3 player.and lastly yes Verizon gives you user guides but they are from verizon and not LG.