I ordered 3 CD's. One of them skip, and I just read your return policies,and because a CD is downloadable, I cannot return it. I have ordered several CD's and books from you, and have always been satisfied. But this time one of the CD's is damaged. Of course it's opened, how else would I listen to it? I am very dissapointed, and will not make any more purchases. The CD is awesome. I would reccomend it to everyone. I just wouldn't recomment ordering it. Pay the extra $2.00 bucks and pick it upfrom your local store.