i bid on and won an item that was advertised as refurbished, but when it came, the item---a magellan maestro 4040 -----did not work and it was incomplete. the jack where the power cord connects was missing----it was just a hole in the plastic case and the memory chip which has all the maps and instructions,was missing.i have filed a claim with amazon and am waiting for a refund.iwould NEVER do business with these people again !