My husband bought this and we have had it over 2 years without any of the issues others have experienced. However, the water reservoir is a bad design. It constantly sticks and you have to use a lot of strength at times to pull it out and I always feel like I'm going to break it. You also really have to jam it back in and water sploshes out when you do. It is also a very small reservoir. It only hold enough for a small to maybe medium size cup. I like to make a large cup of hot tea, but it doesn't hold enough water. I just don't like it and would never purchase this again.