It looked like it was returned to Amazon after someone dropped it out of a 2 story window. It was bent, dented, and broken. I sent pictures of it to Amazon when they sent me an e-mail for feedback on the packaging, but have not heard anything back from Amazon. The packaging was very good, so I believe someone bought it, dropped it, repackaged it, and sent it back to Amazon. Amazon apparently did not check it before they resold it. I am very disappointed with Amazon, and wish that this review would allow me to add the pictures of the unit that were already sent to Amazon.