SINE I BOUGHT THIS IN APRIL, 2007, IT HAS MALFUNCTIONED: TRYING TO GO ONLINE LOCKS UP THE PROGRAM WHICH HAS TO BE SHUT DOWN BY CTRL-ALT-DELETE.IT PRINTS PHONETIC SYMBOLS RIDICULOUSLY. IT WILL NOT PRINT BUT GIVES ERROR MESSAGES INSTEAD. I SPENT TWO DAYS ON THE PHONE WITH THEIR "TECHNICIAN" WHO SOLVED ABSOLUTELY NOTHING. THEY AGREED TO A REFUND WHEN I SENT THEM BACK THE PRODUCT WHICH I DID IN EARLY JUNE, WITH A RECEIPT PROOF FROM THE USPS. AS OF 08-15-07, I HAVE RECEIVED NO REFUND AND THEY DON'T EVEN HAVE THE COURTESY TO ANSWER MY EMAILS.