We received this coffeemaker for Christmas nearly 3 years ago. We loved it. Less than a year later, it just stopped working. I had to return it under warranty and they replaced it. Less than 2 years later, the REPLACEMENT quit working too. We didn't even use it every day!! After taking it to an authorized service center for repair at our own expense, I was informed that they are unable to get parts (electrical) for it because they come from China! It's pretty, made good coffee, but it doesn't last!!