This television arrived at my home with deep, dark grain burns in the screen from an apparent "bad shadow mask." Amazon does not allow returns on 27 inch televisions or larger and Toshiba has dragged their heels for a month now. They refuse to send me a new television and have (finally) arranged for a new picture tube to be installed. The repair required me to be at home for TWO different appointments with the repair service and at time of writing, I have a $300 charge on my latest credit card statement and still no television! I am a loyal customer of Amazon, having spent hundreds of dollars (if not thousands) on various merchandise and services. After this experience--no more, no how!