I echo the other reviewers' complaints regarding poor tech support from Replay TV. Our unit performed satisfactorily for the first 13 months, then the modem stopped working. After several frustrating calls to the apparently offshore tech support, where I was forced to perform the same troubleshooting steps over several times and where case notes from my prior calls were not retrievable for reference by the customer reps, I was told that I could return my unit and receive an out-of-warranty replacement, for a cost of $99.95, plus my shipping costs. However, I could not find my receipt to accompany the defective unit, so I am out of luck. We spent a lot of money for a device that lasted only 13 months.