This was a tremendous disappointment, given the Gaggia reputaiton for quality. The flimsy plastic handle to the portafilter broke in half in under a month. The machine is very bulky, noisy and cleaning it requires a Phillips head screwdriver, a socket wrench and an Allen wrench--and it needs cleaning often. Th eplatic looks much cheaper than the cost.It is fussy about tamp and grind. It requires frequent decalcification.Customer service does not respond to voicemails.Save your money.