Having used a Cuisinart food processor for years, I felt comfortable about ordering this machine, even re-conditioned. The price was what sold me - and the 90-day factory warranty plus the positive customer service experienced by other reviewers regarding minor problems with the product helped too. My machine arrived within about 3 days of ordering (thank you, Amazon.com). It was clean, packaged as new, with no discernible defects. I immediately washed & dried the machine's freezer insert, and placed it in my freezer overnight. My first batch of a mocha-chip gelato was good, the second batch better, and a follow-up jasmine tea sorbet (fat-free, no less) was superb. Storing the machine's insert in the freezer keeps it ready for use, and chilling the sorbet or ice cream mixture for several hours or overnight helps the freezing process. It's a bit noisy, but not more than I expected. Generally, a fun toy and nice addition to my culinary arsenal.