Had this about 4 months, used it 5 times and it stopped working. I don't have hard water, so it wasn't that. The Thumb button for making it work, is stuck in the Open position. Steam starts coming out, and doesn't stop until the unit is either unplugged, or all of the water is steamed away. Extremely dissapointed with the longevity of this unit. Had a Scunci that lastedalmost three years, and it was used when I got it. Going to try a Mculloch unit next. Maybe.