I ordered this item for our kids as a Christmas gift. When it arrived, there was no chocolate in the box. When I contacted Amazon to ask to have the chocolate shipped, they said they couldn't do that; the item needed to be returned and a new one would be shipped. The second fountain arrived and still no chocolate. I once again called Amazon and asked to have the chocolate shipped, but they cannot do that. To their credit, they refunded the price of the fountain, but overall is was a hassle. Would not order this item again.