I loaded the software but it would not launch from my computer. The only customer support available is by emailing through the website, which I did. However, it took 2 weeks to get a response to my email, and the response I received was of no help at all. Basically I paid for nothing, since I have not been able to use this product and don't have the patience to wait for a response from this company. Plus, it all took so long that now Amazon won't take the return. A total waste of money as far as I'm concerned.