I cannot stress enough how bad Symantec is!! This is by far one of the WORST software companies that exists today. The poorest customer service, and if you REALLY want a reason to go postal, try finding your way around their website.ALSO!! Symantec is far from the best at catching viruses. There are much better products out from McAfee, Trend Micro, and Sophos. Go find them and don't waste your time here any longer!