I will never purchase another Shark product. This is my second steamer. I purchased the steamer at my local Lowes Home Improvement, used it for 2 months and it completely stopped working. Lowes was nice enough to do an exchange (luckily, I kept the box and receipt), I returned home with another one and after 6 months, it too does not work anymore. I love the idea and the clean you get with steam cleaning but this model and make certainly does not live up to it's standards. I will purchase another steamer, but not from this company.