I have never written any review on any item. But I feel very compelled to write one this time. I loved this phone a lot but had to return it. It has everything I wanted, except the very basic feature of the phone, the speaker volume! The volume is sooo low on the earpiece, the speaker phone itself and the microphone. There is a few glitches in the software here and there. The side buttons are too big so sometime you may accidently change the setting. But I consider these are minor problems. Outlook, ActiveSync, blue tooth, Media player and everything else pretty much works fine. Despite all of these great features, the low volume is unbearable. I always love moto phones especially they have good sound systems. MPX220 is definitely NOT the one you would expect from Motorola. I'm very disappointed. I will just have to wait until they come out with a new PDA phone. By the way, the ROM version on mine is 1.30.