After reading the reports and seeing the phone number for Oster/Sunbeam,I decided to call to see what they would do for my wife and I too.We bought our 6700, back 3 years ago and had the same problems that are reported here.( black oil, broken toret wheel, leaks)Exchanged it 3 times and had a different problem each time.But we loved that model and features.Spoke with a gal at Sunbeam, she was very nice,took my information and they are sending us a newer model,of the same type as the 6700, at no charge.So, in the end, even though the unit(s) didn't last,had many problems, Sunbeam/Oster stand behind their product!They have earned my future purchases from them.Regards,John in CT