I bought the rice cooker and love it. It does exactly what it promised,it's so easy to use,and for the price, you can't beat the performance of this rice cooker versus cooking on the stove top! I am thinking about buying one for my mom for Christmas.Ironically, I had a similar problem with the lid, but had not problems reordering a replacement part. I called their 1 800 number and got the lid in about two weeks or so.