The phone that I purchase is great. It met all of the expectations of the razor phone. BUT, the product description was misleading. It said that it was "Unlocked for use with your existing GSM 850 MHz, GSM 1800 MHz, GSM 900 MHz or GSM 1900 MHz service provider" To the untrained purchaser(me) I "assumed" (you know what happens when you assume!) that it was good for ANY service provider. My son tried to use it with his Verizon account and was unable to get it hooked up. At the very least, I think that the seller should have had a link (Like the one he sent me when I tried to return it!) to explain which providers it was good for. The seller was very shady in his presentation of the product. But if you have one of the GSM providers the phone is wonderful!