I purchased the Nokia 2115i and before opening the package I searched for reviews of the product (I know that this is backwards, but such is life). I noticed here of users reporting the auto-shutoff problem that requires the battery to be disconnected. I searched the nokia site for details and found nothing. So I called them on a Saturday morning, 9 AM PST. After 15 minutes, a support person answered. She put me on hold for about 30 seconds and said that her "tech" said nothing has been reported, there are no service bulletins on this model and that "my phone does not have any problems".I happen to work as a software tester and know all about bugs. The fact that I got a glib response worries me. No searching of bug databases, only a quick opinion of one tech who cannot possibly have such expansive knowledge of this model (1 of 100 models Nokia offers).I will return my phone today to avoid the risk. Thanks to all who took the time to report a problem here.