We purchased this dehumidifier in November of 2008, and it was dead in November of 2011. While it lasted it worked well, and very quietly. It seems to be built as a throw away, with no reasonable option for repair. My previous dehumidifier was a Whirlpool, and it lasted for about 12 years until its coils began to ice up, so in my opinion the Soleus is not built to last. My advice is to stay away, unless you feel that 3 years of service is acceptable.