The chopper worked like a champ. Slicing and dicing everything you put in its path. Powerful motor, sharp blade, it was good. That, of course, the plastic holding the blade in place started to crack. I called up Ultimate Chopper to get a replacement - no problem they said. They took my credit card number and charged me for shipping within a few days. The call was made on 12/10/2005. It is now 5/4/2006 and I still cannot get ANYTHING from that company. I have called more than 6 times, and each time they tell me "but we already shipped it, it should get there in a few days." Who do you ship with? Can you give me a tracking number? No....of course not.I will never buy from that company AGAIN. Severely dissatisfied.