I heard so much about "Rowenta" I was real excited about getting the iron...I got it...it didn't work....end of story. Had to get a refund...took a little time but it did come through. I will never purchase on line again....at least I don't think I will. The deal might sound good...but if in the end you get screwed because of a non functioning product....what good is the deal.I tried to enter a "0" in my rating of this item but it wouldn't allow me to do so.