This product was so bad. The wax was stuck to the lid. It was very hard to remove. Once applying the wax, and removing with the muslin sheets, muslin particles adhered to my face. Cache would not accept my return and sent it back saying it needed an RMA #. The supposedly sent an email on November 23, which I did not received. Anyone dealing with Cache, please don't. If you are dissatisfied with the product, the only way to return it is unopened. How do you know what the product is like if you do not open the box and try it. I am having this investigated. I am really disgusted with this company. Do not purchase anything unless you intend to keep it.