In spite of everything we read here, we indeed ordered this wine chiller as a wedding gift. (Thinking that surely after this many complaints, the company would have corrected the packaging problems.) Silly us - the unit arrived with a dent in the back side and a good-sized chunk out of the front door frame. The giftee said the entire unit was packed so poorly, it was literally rattling around inside the box.We're not sure what good it will do to return this product (not to mention the hassle involved) as the replacement will obviously arrive in the same type of packaging and could be in even worse shape. The shame of it is this is an attractive unit that you should be proud to show off; instead, it's one that has to be hidden due to improper packaging and warrants a simple "DO NOT BUY THIS PRODUCT."