When I bought this item, the remote wasn't working but an email to the company soon had one winging it's way in the mail to me. However, after a few days the dvd player itself stopped working and all subsequent emails were ignored. I ended up having to get a refund through Amazon. The dvd player went into a dumpster. It was a shame because when it worked it was real easy to play any region dvd's. It's quality is more than reflected in the cheap price though.