Product gets a 4, Apricorn Support gets a 1!!This product ships with a CD that is version 2 of the EZ GIG software. It does not work with laptops that have a separate partition for system recovery, but Apricorn support does not have a clue to that issue.Once you get Apricorn to give you the key to the latest version, which is version 8, and create a install cd for it the software works fine.Get the latest version before you start your upgrade. You will save yourself many hours of frustration.