The translator arrived in package with the plastic covering opened. And when we inserted batteries we say that the screen was damaged and the translator was useless.Contacted the seller and was told to return for a refund.Have returned the translator to rainbow wholesales and they are now telling me that the translator was not the original one they had sent, and had been used for several years (according to them). Absolutely not true! This was after I had received an e mail telling me that they were having problems with pay pal sending the refund. I advised them that I paid via visa and just to refund to the visa account. I was then told that they were having problems refunding to my visa account.Terrible customer service and obviously not ethical to say the least.