I got this for a birthday present and was pretty excited; I popped in a CD-RW and got "DATA" on the LCD. Nothing happened. After reading the documentation; I came across "does not work with Direct CD".Basically, if you're hoping to use this with a CD-RW, how do you format it? When I got through to their support (they have electronic chat support), I was told I should use Real Jukebox and that other methods (e.g., Windows Explorer) won't work for putting MP3s on a CD. The chat support person then tried to palm me off on their 1-800 number (voice-mail hell).The advertisements are misleading, the volume is very low, and the support is non-existent. Philips should have done a little more research and worked on their marketing and support (try hiring people who have a clue). I'm very disappointed and feel this reflects poorly on all Philips products.