Received product on time. UPS box was in fine condition. Inner box of HP toner received in HORRIBLE condition, both ripped up and with stains. Half of box was open. Enough of box seal was unbroken so product could not fall out, so we opened it up fully. Plastic packaging had not been broken through. Installed toner and it works fine. Concerned it may not be original and may not last as long as it is supposed to. Will keep it but will probably order from someone else next time. If a product box is damaged and stained, seller should be clear about that so there are no concerns for customer receiving what they believe to be a new and unused product.