After reading all of these reviews (after I already ordered a reconditioned model), I began having buyer's remorse. But, the product works like a champ. I set it up according to the simple instructions (WinME, Gateway Desktop, USB) and was burning CDs in no time. I have to admit, though, I have had some experience with the Adaptec product, and if you are doing data CDs, avoid the "Direct CD" button, and only burn them using "Data CD." The Data CD option shows you more of what is going on and gives you some indication that progress is being made. Two of my CDs turned into coasters using the Direct CD software; which is probably due more to my impatience than any problem with the software. Overall, this was a good purchase.