I've had the diaper genie for a year now and all I can say is that it is in need of a redesign. I would like to know how to keep the first few diapers from unraveling. Once the diapers reach the bottom of the pail, the unit works fine. But those first few diapers unspin themselves the moment they go beyond the grabbing claws and the only way I've found to prevent this is to use tape. I've searched Playtex's web site for ways to prevent this and have found nothing on this obvious design flaw.