It should be no shock that this toy was short-lived in stores. I think Little Tikes knew they had a lemon and removed it as soon as possible -- or as soon at the holiday rush ended & they had made their money. It is horrible!! As other reviewers have stated, the sound quality is terrible. Little Tikes should be ashamed of themselves for putting such a poor quality item on store shelves. This toy is junk. I wouldn't even pay 50 cents for it at a yard sale.Follow up/review addendum: As unhappy as I was with this product, I do have to say that Kids Station came thru in terms of customer service. A manager called me back, and kindly offered me a full refund for the product, and sent me a new set of phones! I still give the product itself 1 star, but I have to give Kids Station 5 stars for demonstrating the true meaning of customer service.