After buying the product from OfficeMax I decided to check what it sells for on Amazon.com - am I glad I did!!!! After reading these reviews I decided to take the advice of many of your reviewers and avoid SYMANTEC altogether. Any company that has this many problems with their product and then CHARGES for tech support in my opinion is a company to avoid. Shame on you SYMANTEC - if you don't get your act together soon and listen to your consumers you'll be the next company we'll be reading about that gets bought out!