I tried this phone with a new Cingular connection this month and found it wanting. The primary difficulty was the volume. Although I kept turning the volume up, the sound did not improve, and I could barely hear my conversations. Thinking the problem might have been an inadequately charged battery, I charged the unit overnight. But the sound level was still poor the next morning.When I returned to the Cingular store the next day, the clerk said that my complaint about this unit was a common one. Be warned.There was in this case a happy ending: I returned the phone for an even exchange and am happy with the Samsung model I obtained as a replacement.