PRODUCT ORDERED SINCE Dec 20. Inquired few times via email before ETA without any response. Inquired on Dec 27 advise them there has been no evident of shipment from Fedx using tracking # provided by them. No response until after Dec 31 advised "out-of-stock" and shipment being made at another warehouse in California with a new UPS tracking #. On Jan 4, I advised tracking # is not acknowledged by UPS and please advise ship date. I was told the product was shipped and their record was not updated. At this point, I just knew this shipment is in trouble and this merchant is extremely incompetent, lacks experience nor common sense.Order canceled by Amazon due to no stock..17 days later.. fumble on a simple problem of "out-of stock" and they can't even communicate this to me properly???!?!?