I bought this item for my son for Christmas. The battery pack charged but never worked - neither did the remote. I've tried 4 times to reach them using the consumer support number in the instruction manual - have been on hold 20 minutes each time - and then get disconnected - I used the feature to leave my number for a call back and I'm still waiting for a call 2 weeks later! I've tried the email tech support option - will see if they respond to that. Should not be this difficult to reach their consumer support! And, the product should work as intended as well! Steer clear!