Our son loved this swing initially-it was our last ditch effort to get him to sleep when he just can't be calmed down. Unfortunately, the mobile went out 2 weeks ago and the speed of the swing has slowed more everyday. I contacted Fischer Price 2 weeks ago and was told another motor would arrive in 10-14 days. Long story short, I have been told 3 different things by the company and have no hopes of a replacement motor within the next 2 weeks - more than a month later is terrible customer service - especially when babies change so quickly.I'm going to have to buy a new swing all together. Fisher Price treats their customers poorly!