I was rear-ended in 2010 just 18 days after I purchased a brand new car. This car immediately lost its value and I was injured in the crash. I could have hired an attorney to settle my claim, but I first wanted to see what it might be worth and how the system worked. This book was extremely helpful. I was able to successfully resolve the property damage claim for a reasonable amount and the bodily injury claim as well all without hiring an attorney. The book has a lot of good advice and sample letters to assist in writing claims and what to do to negotiate or further pursue the claim after the first few settlement offers. This book, along with a lot of patience, was very helpful in my settling my own claim. I'm very glad I purchased it.