We purchased this product new for $500.00. It never worked correctly. The video to DVD transfer was never true from the originals. It would make it too bright. It's also extremely sensitive, so if your video is snowy, it may not record it or skip parts. It crashed while watching DVDs. Every time I tried to contact them, they would have me speak to someone in India and I would only get software upgrades. This product has also been discontinued. Philips products are terrible and their customer service is even worse. I also had color issues with one of their TVs. I wasted much of my money and time. I hope you won't do the same.