After reading the reviews, I didn't hesitate to purchase the item. Although programing wasn't as easy as described, my son-in-law and I were able to find codes, eventually, and had the unit working beautifully. Went to use it a couple of days later and the wireless feature didn't work. I could use it by way of IR but not wireless. Since then the IR feature won't work correctly on the tv. Have not been able to get a call through to customer service, as I work days.