Our family purchased this for my grandparents as a gift and they absolutely LOVE it. It works great, I only wish we had come across it sooner. Family and friends are able to send pictures, notes, whatever to them and I can manage their account online from my home computer. My only wish is it would somehow let the sender know that the email successfully went through. However, that isn't enough to knock a star down on this item.....it is GREAT!