Product arrived on time (actually a day early) so was excited to get it set up as the final piece of a home theater installation. Imagine the disappointment to see a hefty dent in the casing, right in the middle, in the side that faces the room. So, no matter, I thought - it's just a cosmetic defect.Boy was I wrong! The dent there made it impossible to retract the screen. No matter how much we tried, we could not get the screen back into the case. Had to return the product.That said, Amazon took the product back without fuss, hence the 2 star (rather than 1 star) rating. Unless the seller can show evidence that they can get their packaging sorted out and validated (listen up Da-Lite- there are tests you should run to validate/iimprove your packaging....) - I will not buy from them again.