We received this product as a gift at Christmas. We were excited but very disappointed. We followed the directions to the "T" and like everybody else, it never firmed up. We froze the bowl for almost TWO weeks and we refridgerated the ice cream mix for two hours. We immediately took the bowl from the freezer, turned on the machine, and got it going. After an hour in the machine, the mix never got past the soup stage. It was also a huge mess to clean because it was so soupy. If you want an ice cream maker, DO NOT buy this one! Our kids are so sad tonight! Our user guide doesn't say anything about -10 degrees C (like some other review stated). Our guide says simply that the freezer must be at 0 degrees. Our refridgerator is digital and it is set at 0 degrees. I don't know what else to do with this piece O junk!