asked us to send back we did not they won';t refund the shipping but will say we would have send a prepaid to send back but now wont pay shipping. We will not use again we actually paid them 30.00 to send it back to them. I would not recommend hiding behind emails.Overall not reliable false advertising...sending a product and advertising a product brand name and then sending a cheap copy. We only use Blitz in our factory due to size. They have our contact number but have not made it right. Avoid them unless you want the runaround.