As usual the product is quite intuitive as will all Brother's product. The software that runs the product is quite easy to understand and use but the hardware is poor. It is quite flimsy. Further, not sure that anyone else has had the problem, but the fax works less than 10% of the times I have tried it. Since I have vonage, I assumes that it was my connection that was the problem, but when I put my other Brother fax on the same line and connection, it worked without promlem every time.