I ordered this product as a gift. It was stated that it was the ice cream maker with a "bonus ice cream freezer bowl". When it arrived - no bonus bowl was included. I sent an email which was not answered by the time I called Unbeatable Sale, Inc. After checking they said that they had made an error when they offered the bonus bowl. Instead of making it right and sending the bowl, they said I could send it back which of course I knew. It was a take it or leave it situation. As this was a gift for Christmas, I decided to keep it but I am not happy with this company. I don't know whether it makes good ice cream or not since I gave it away.