I have had nothing but trouble with this scanner from the beginning. In fact, I had to return it twice before I got one that worked at all. HP Tech support is not all that good. I wanted to find the newest driver, and there is one, but they charge $...for it, unlike all other companies where you can just download driver updates. Every call is long distance, they have no 800 number for tech support. Everything has an extra charge. HP has gotten to be one of the worst in quality and support. I will never buy another HP product.