We are so unhappy with this phone, that we are sending it back and taking a loss. We bought this phone for its amplifier mode for my older Mom who has trouble hearing. However when you pick up the hand piece, each time you have to press the amplifier button to amplify the sound. An older person does not understand to do this. I wish they had verified this in the discription, so I would of purchased a different phone, and I would not be taking a loss right now, due to Amazon.com 30 day return policy. Needless to say, in the future we need better descriptions of the products.