I bought this VCR about three weeks ago at K-mart. It started eating my tapes 2 weeks ago so I took it back to K-mart ,they wouldn't take it back because I didn't have the box - what a stupid policy!! I then wrote a e-mail to Sylvania requesting a refund or replacement for the VCR telling them I still had the receipt and the accessories. I got a message back saying I would receive a response in 1 business day. That has been at least a week ago and still haven't heard anything. Sylvania's equipment is obviously made cheap and their Customer Service is horrible! Do not buy anything from them or K-mart!