Received this item as a Christmas gift and by Jan 10th it wasn't working properly (no pump pressure). After troubleshooting with a Delonghi rep, to no avail, I had to send the unit back (2 inches of the cord). They told me to expect a turnaround of about 5-10 days. After two weeks of waiting, I'm told there's a back order of 3-5 additional weeks, which puts me out of the amazon return period. I should have just dealt with amazon directly and exchanged the unit for a Mr.Coffee or a Breville. Lesson learned.Pros:-Great tasting espresso when it works-Great latte's when it worksCons:-No pump pressure after 2 weeks of use (cleaned it, primed it, purged it, tried different tamping pressures, etc)-Durability-Customer service