These photo albums are made to last. My first order of one photo album arrived perfectly and very timely. So after seeing the quality I decided to order two more. I was frustrated to see that upon arrival the box was partly open and crushed on one side. Upon opening I found that the album on top was damaged with a gash in the top cover. Also, the plastic sleeve the cover is protected by was damaged in the area were the gash was and ripped on the inside.I love the product just not how one of the second albums arrived to me. Wish I knew what to do to get this corrected.