I bought this Creative Zen thinking it would be easy to use. NO WAY!! I tried to load a movie for my kids to take on vacation. HOURS later watching the copy finish it does not work. I contacted customer service - still waiting. HELLOOOOOO HEY...got a good idea for all of you at Creative Zen - why don't you put instructions to accomplish this task in your instruction booklet? Wish I could return this thing - very unhapy.