Di the upload over 1 wk ago; prompt notifies me that the there is an error to a shortcut as disk must be inserted. There is no disk, I didn't buy the program at the store, I uploaded for Approx three hours from my computer. Attempted to get online "live" help at time of installation but was redirected to leave a message, which I did, and have NOT RECEIVED A RESPONSE TO. Attempted to leave another message but addreess is not correct. Still have no use of this program and was billed online.