I have owned my machine for two years and I found that: 1. the cup like part that holds the water must be wiped with a paper towel with vinegar after use to keep it nice. 2. The egg holder must be cleaned after each use and spraying Pam before and after is a good idea. I do think the company should change the egg holder for poached eggs or get a better teflon provider, the teflon will come off eventually no matter how well you care for it. Actually, that is my main complaint. All in all, I think the product is great, the idea is fantastic and a real time saver!