was very excited about purchasing this toy for my daughter.. we are big monty fans. it arrived on time.. opened it, and it did not work! I knew I wouldn't be able to exchange it in time for Christmas, so I quickly ordered another thinking that this first one was a fluke. Well I got the package 2 days before Chrsitmas.. guess what? This one didn't work either! and there is no accessibilty to the batteries! Shoddy quality control and absolutely awful customer service !