I did a fair amount of looking around before purchasing this product. One of the reviews in Amazon questioned the quality of the leappad but Amazon had replaced a faulty unit and they were very happy.So far I have been shipped 2 faulty units, the problem in both cases being that the right hand side of the leappad NOT recognising the pen properly. This has proved to be very frustrating and a net educational drain on my 4-year-old.Thanks to Amazon to their responsiveness. I haven't given up on the product yet, it's a great idea in theory ... maybe I'll have some luck in August!