I loved the system out of the box. Even though it takes as long as twenty seconds to switch CDs, the sound is great, it's easy to set up, looks stunning and very affordable.Nine months later the love affair is over. I have a dud on my hands. CDs play but DVDs don't (cleaning has no effect). The store where I bought it wont take it back and the Sony service center is an hour from my house outside of New York City.