First order came and about 50-60% dead on arrival. Emailed the Hirt's company and they said they would send another out free of charge to get a good review. When they arrived just about ALL were dead (way over 85%) and then we had to clean out the greenhouse full of dead ladybugs .....I have gotten ladybugs from other companies and the live rate on delivery was way over 85% and quality healthy ladybugs. I just thought I'd try going through Amazon this time as have bought-en things from them and was 100% satisfied. We would not recommend this company at all. Did let them know about the second delivery the day they were delivered dead and never received any response back from them. You expect some lose during shipment but ...never that much! I have photo's to prove this shipment and trust me they do not look like their photo of their ladybugs! Also was a shame to see all the ladybugs dead and dried up as they are very useful little bugs!