This thing crashed my computer. I did everything I could think of to remove it, repair the damage, etc. nothing worked. Once installed, you cannot remove it. CA tech support told me my operating system was not supported, even though it is listed as one of the supported systems on the box. We exchanged several e-mails, during which they first tried to blow me off, then offered a non-solution. I ended up formatting my hard drive and starting over. This is malware in a box (in my opinion).