I read meany reviews before purchasing this particular machine and felt that any negative comment was subjective. I do agree the thermal pot Does Not keep coffee hot as advertised. I wanted the thermal pot to avoid the taste of "cooked coffee" if I lingered over a pot rather than consume immediately and was totally disappointed. By the time i went back for my second cup 20-30 mins later it had cooled to barely tepid.I tried several times- used hot water over cold, not good.Boiled water to heat carafe prior to brewing, so inconvenient.Finally I decided to just return it and continue shopping for a machine that gets better reviews.I will say my service through Amazon was excellent though. Both in quick delivery of product and in the return service.