I purchased two apple products this year. A Ipod shuffle 1gb and a Ipod nano 4gb. The nano was doa and the shuffle died this week it's also doa. don't think i'll buy anymore apples any time soon.Now the best part: whent to the apple store in the Houston Galleria. At 1:30 I signed usp for the next available appointment (8:00 pm). I waited and waited untill it was my turn. The teck agreed both were broken. However, the service side of the store had nomore equipment and would have to order replacements, but the custom engraving would be lost. The solution was for me to contact the online store and return my Ipods to them. The store had a stock of Nano's and Shuffles, but the service side and sales side of the same storefront were different...............