It is now January 3 and I have devoted days of my christmas vacation attempting to get my son's christmas gift to work- if it was not the poor kid's "big gift", I would have given up days ago. I have never been as frustrated, I have never written a review. My guess is, you need an apple- I have two brand new dells and the IPOD really didn't work on either. The software that PC users use (jukebox) is also not great- I have now paid for an update of that and I won't use it- I am down at least $375 and countless hours!!