First of all let me say that I chose to purchase from Samsung because of the excellent service record according to other customers...believe me I read every review there was before purchasing my 46 inch flat screen TV.....since this latest experience though you can be sure that I will be voicing my own opinion. We purchased this television in November...it went bad on February 12th...I then contacted the service center Samsung recommended and was told that I would have to bring it in...thus having to wait until my husband got home on the 16th of February as it was too heavy for me...then the service center had it for a week before submitting the SAW to Samsung because of a faulty display...that was over a month and a half ago...now my husband called and was told that the Regional Service Engineer hasn't even approved a replacement! In the meantime my wall looks wonderful with the silver bars across it that are supposed to be holding a television..........