Patricia Seybold normally does a great job but when teamed with Elizabeth Carlassare this will be a must for all aspiring women in the e-Space.I have been a fan of Ms. Seybold for several years and have used her book in my classes at UCLA Extension. Though the original book may seem dated now, it is only dated in the material not the execution. Few companies actually have converted themselves into a full on customers.com.I can hardly wait to read about these women. Thank you Patricia and Elizabeth.Fred Held Adjunct Professor e-business University of California at Los Angeles Business and Management School