I purchased one of these urns through the internet in anticipation of a party that I was having. The urn arrived with a broken glass "coffee indicator" tube. I sent it back and received another unit.Of course now I wasn't able to have the coffee urn ready for the party but I still wanted it.The new unit arrived and also had a broken glass "coffee indicator" tube. After arguing with the shipper, they finally decided to send a brand new glass "coffee indicator" tube.The new glass tube arrived and I gently placed it in the bottom plastic piece piece of the urn. As soon as I started gently screwing the top piece piece on to secure the tube.....it broke.That's 3 cheap glass tubes that have now broken on this coffee urn.I was so excited for this "ultimate coffee urn" to arrive but I've had nothing but trouble with it since it did.I'm back to using my Cuisinart coffee maker and when lots of people show up, I just end up brewing multiple pots.