I just spent 3 hours on the phone with India, and the Dominican Republic. All "yahoo's" who had no clue! This is about the 5th time I have had a similar experience!This time, several persons got on the phone, and when I asked where they were hung up. One told me they are in America. When I asked what state (since they had quite an accent), they said what does that mean. They clearly lied to me. I asked to speak to their supervisor, and the same person got on the phone, tried to disguise his voice, and told me that he was not allowed to tell me where he was!I am a physician, who cannot imagine such horrible customer service, and such a willful disregard of their customers. I have just cancelled a notebook order of over 100 notebooks, and will never ever deal with HP in any fashion in the future.