Movie did great until scene selection 19. The picture froze. Couldn't get it to advance or reverse. I took it out and tried it in my other player, same thing. I then took it to my daughter's home and tried it there, same thing. I need to return it, but I have to go somewhere else and use someone's computer to do this. When I tried to do this from my home, the site said "printer required" and mine is not working. I bought several other movies and they all were good, so I am not unhappy with your service. I just hope the return goes well. I have several other purchases waiting in my cart that I will not buy until I see how this is resolved. Thank you.