Having been a loyal NAV user for many years, I finally gave up with NAV 2007. After many hours of trying to upgrade from 2006 to 2007, including using all those specialized uninstall/install tools from the Norton website, I never did get NAV 2007 to install correctly (Windows XP with SP2). On top of that, those Norton uninstall tools corrupted the start-up process which launches many background tasks during reboot (such as automatic backups, Hotsync manager for Palm, etc.). I haven't yet figured out how to fix that problem, so I have to manually start them on each reboot. What a pain! No decent product should put the user through these problems!I did not try using live support, but that approach seemed hopeless after reading other reviews at Amazon and elsewhere. Something is definitely very wrong at Norton: Bad Quality Assurance. Bad support. Taking customers for granted.