To be fair, I should say that I haven't ordered these cookies from Amazon.com yet, so I can't speak for the condition they arrive in. I sampled them recently and was looking for an online source for family in another state.In any case, the cookies I tried were surprisingly delicious! I picked up a sample packet at a local health food store, and didn't have high expectations. I bake the vast majority of my own goodies, I'm a very experienced baker, and I don't normally eat gluten-free products. I was happily surprised to find that these had a good peanutty flavor, pleasantly crumbly texture, and lots of little chocolate chips. Unfortunately, I think that the crumbly texture is probably what makes these less than ideal for loose shipping.