I have owned this model for one year. I have had problems from very early on, except past the allowable return time from Best Buy and have contacted Philips customer service countless times, each time they gave me a different possible solution. I could write a whole seperate negative review on their customer service and how hard it is to get through, understand the rep. etc. The machine is worthless, all these features but they don't work. Most of the time it won't even PLAY a Disney DVD movie, let alone record a tv show. I have followed every suggestion, including using only up to 2x speed dvd media, only +R, professional cleaning, setting the unit level, installing software updates...nothing works. This was supposed to be the high end unit to buy at $600 and it is truly a piece of junk.