Everything you read in the other reviews is correct. The product is buggy and does not work anywhere near as advertised. PDA users seem satisfied with it, but I bought it as an eBook -- BIG MISTAKE. Even if they had decent software to load your text into Franklin format (their "tools" run under a Unix emulator on Windows, badly) and even if it read HTML files (you can download it quick enough, but you'll wait TWENTY MINUTES after you click the button to see the text), the screen is too small and battery life too short. Just say no. This is not an eBook.