The email doesn't work. Especially ridiculous with Gmail. The device crashes a lot and resets. The people at Cingular don't know how to fix it (although someone in the data support department admitted aloud that the 650 is NOT compatible with Gmail -- no one in the customer service or warranties department will admit it), and Cingular is perfectly willing to send you new devices to replace the "faulty" device under the manufacturer's warranty -- and with each replacement device that works as poorly as the previous one, Cingular is still unwilling to admit that the device is a problem. Unwilling to simply get you onto another device. Unwilling to admit that the phone is incapable of actually doing what it is supposed to do. As frustrated as I've ever been with a cell phone company -- I have never been as infuriated with both a provider and a manufacturer.