This printer has some serious problems! Paper jambs are common, prints are usually crooked and the color quality is marginal. It also goes through ink cartrages very quickly. The software is cumbersome and the computer often needs to be rebooted to clear the queue if a print session is canceled. The fax function is awkward and I get alot of compliants about illegible faxes. The machine is supposed to be able to differentiate between faxes and phone calls but almost always cuts in on calls unless it is turned off before the call is received. A one star rating is generous. The up side? It dosn't yell back at you!