Bought this Bissell Spotlifter Model #1719 back in April 2010. The unit started not holding a charge by July (!!!). By then, I could not return it to Amazon, so I had to call Bissell via the 1-800 number. They diagnosed it as needing a new battery and that it would cost $11.88 including shipping. I was not pleased with Amazon or Bissell that I had bought a spotlifter whose battery was old AT THE TIME OF PURCHASE. Adding insult to injury was that I had to pay for the battery after just a few months of ownership. After a year or more, I would understand, but not after 3 months. Sad thing is that I can't afford to buy another spotlifter so I was stuck.