Other reviews have disclosed that the power nozzle motor no longer exists on this model and that the hose doesn't lock into the body of the machine as it's supposed to. This model is no longer shown on the manufacturer's web site, having been replaced by their Power Reach model no. MO8245. I've started the complaint process, but given the lack of results achieved by others, I'm not optimistic. In any case, this model doesn't perform, and what a shame that no one will stand behind it! Beware this manufacturer!