I just got this last weekend and so far am pleased with it. Considering the area I live in it has exceptional reception. It has a lot of nice features, the only problem (as others have mentioned) is the lack of caller-ID on the outside of the phone. I set it so I can flip it open and press any key to answer instead of just flipping it open to answer it. Besides you can have different ringtones for different people in your phone book. I also found a site where I can send ringtones to it for free which is cool. The other problem along with the caller-ID thing is that it seems Sprint has a problem with a ticking sound during calls? I'm not sure if anyone else has experienced this but my friend has Sprint and many times when she called me we could hear a ticking while we were talking, and now I hear it with this phone. It doesn't happen all the time but it's pretty frequent. But you can still carry on a conversation, it's only slightly annoying. 3 and a half stars.