We purchased the first one and it was great. The carafe is REALLY nice. Kept coffee hot all that jazz. Then one day after 6 months it stopped working. We would turn it on and the unit would immediately act as if all the water had already passed through the system and shut off. We had a warranty on the device so we replaced it through the company.$10 processing fee + shipping and handlingThe new machine arrived, worked one month, then died in the exact same manner. Extermely unhappy with this unit and/or Cuisinart. To replace the machine again will be another $10 + shipping and handling.7 months of coffee is now going to cost my family around $150. Should have went to an overpriced coffee house.