I made the mistake of purchasing this very nice looking expresso maker back in April. The coffee side is fine but the expresso side is hard to use and it clogged on me. Well, I sent it back to the regional service center on October 6th. Over 2 months later, the service center is STILL waiting on a part from Krups. What makes it worse is that I called Krups home office and they assured me that the part was mislabled by the computer and they would overnight it to the service center. Over a week has gone by and the part still hasn't been sent out nor have I heard anything from Krups. Everytime I call the home office I have to leave a voicemail! Do yourself a favor and spend a little more for the Briel...I wish I had!P.S. I finally got the machine back today, January 7th,2002...I hope it works