My husband got me a sweatshirt but ordered a men's size by mistake. Since I wanted a women's size they would not let me do an exchange, but said I had to return mine and re-order another thus I would have to pay postage there and postage back unlike like many companies who give free postage on exchanges or just charge postage one way. (If I had wanted another men's size of the same style they would have only charged postage one way.)Also, it would be helpful for them to label their products better. The description was just "Wisconsin Badgers Perennial Hooded Sweatshirt" - no mention of whether it was men's, women's or children's.The quality was fine, not the super thick sweatshirt but an average thickness. Appropriately priced.