I just hung up the phone with their support desk. The machine kept spitting out a brand new FujiFilm DVD-R and telling me no media has been detected. So I brought the DVD-R back, thinking it was faulty. I bought a Verbatim DVD-R and everything worked perfectly. The next DVD I tried to create with a TDK DVD-R and I had the same problem.HP Support has told me that they are having compatibility issues and they can only guarantee that HP and Sony DVD's will work with this machine.This is a waste of money for me since I have to now go out of my way to buy Verbatim, HP or Sony DVD-Rs. Avoid this product!!