I am very satisfied with the product, however, it was clearly open box. I would be fine with this, except that the item was advertised as new. It was very easy to set up (It's a USB keyboard, how difficult could it be?). Although it comes with media keys, my media player (foobar2000) isn't supported. They do work with iTunes and Windows Media Player, though.All in all, very satisfied with my purchase. I just wish it wasn't opened before I received it.