A Xmas story:Purchased the Kindle as a Xmas gift for my Dad.Showed up Defective.Initiated exchange over a week ago.Sent broken Kindle back immediately, but still haven't received replacement.As the moment 9:56am Monday JAN 4. i've been on the phone with amazon for over 25 minutes with my 3rd amazon representative as they "search the database" to figure out what happened.Wish I'd bought the Sony! At least I could have swapped it the same day so he could have taken it on the winter trip the gift was originally intended for.--And No, this isn't a bad Amazon review, I love Amazon. I'm a happy prime member, I buy everything on here.There are many digital book devices to choose from, and with emerging technology like this your chances of a dud are higher. Considering that Amazon has replacement issues (like mine) with this device, I recommend you look at other devices. (sorry amazon)