Although I was issued a complete refund, I had to send 3 e-mails to get a response about a DVD collection I never received. As I live in the same state as the seller, I thought it would arrive quickly. I was asked by the seller to return the item when I received it, 30 days later I still have never received the DVD collection & I question if it was ever mailed. Unfortunately after I placed my order, I read similar reviews from other patrons who never received merchandise from this seller.