I purchased two of these phones based upon the previous customer reviews. I was looking for a phone with at least above average sound quality. Other customer reviews gave me the impression that this phone would satisfy these requirements. My previous phone sounded signifiantly better and it was about 1/2 the price. Most people would find the sound quality alright, but if you are looking for above average sound quality you will not find it in this phone. I'm quite disappointed. The rest of the phone's features are fine - no complaints except for the primary reason why I purchased this phone.