I bought 2 of these at the same time, for a catering service. One burnt out within the first couple weeks, at a job site. I had to run to target and buy a cheap 12-cup coffee maker. It made me look unprofessional. A couple months later, the other one burnt out at another job. I had to drive 25 miles round-trip, to pick-up an older urn I had for a replacement. Again, it made me look unprofessional. DON'T BUY THIS GARBAGE. YOU'LL REGRET IT!