Heard about this product from my sister-in-law and how she raved about it. The first product I received did not work right. On the toaster side: 2 of them only toasted one side of the bread while the other 2 burned the bread. The eggs cooked perfectly though. I exchanged the item and Amazon was fast in replacing it. I got the replacement and after the second use, one of the handles (where you put the meat in) broke off!! Although it was poorly made I decided to keep it because it does the job perfectly. I just didn't want to go through all the trouble again of shipping it back. They need to manufacture this product with better quality materials because it does make the perfect egg muffins and boiled eggs!!