I bought this item thru Amazon and received it on 11/29/06 with its two wheels and rear axle (enclosed in Bionaire packaging) unmountable because they were the wrong size; as such the heater can't stand up and is unusable. I contacted Bionaire customer service and was told they are no longer manufacturing the item, dont have any parts for it and therefore would not honor the enclosed warranty which covers parts and service for 5 years telling I should get the wheels from Amazon?!!! Bionaire is clearly a company I would not recommend buying anythinG from. They are probably dumping unsold redundant products and could care less about the suckers that buy them.