When we first received these phones they were pretty good - the range is short but we could deal with that. After a few weeks the sound quality started to really decline (echos, breaking up, and static.). After 8 months the caller ID does not function on one handset and the sound quality on the other handset is so bad as to make it unusable.The small size at first was cute but after awhile is very annoying and uncomfortable. I just ordered a panasonic set and can't wait to trash this set. I have been a loyal fan of uniden for many years but this product has shaken my confidence in there recent quality or lack there of.