The item pictured here is in the factory box and the title says it comes with VoiceXpress.Even though I felt the deal was too good to be true, i ordered it anyway. When it came, it turned out to be an outdated soundcard that doesn't work with Windows XP, and the L&H; Voice Express software? no. not included. What WAS included was a burnt CD including install files for VLC media player, Audacity, and Itunes. I -guess- the drivers for the soundcard were on there (somewhere) but I didn't bother looking.do not buy this product. It is completely and totally not what is advertised here.