This is the most worthless electric griddle I have ever encountered in my life. The FIRST time I used it, for 8 pancakes, it burned 9 and didn't cook the 10th. And where the burned pancakes were, the nonstick coating was damaged. Subsequently, I've reduced the temperature and the cooking time, but for 3 successive days we've had LOUSY pancakes. And I bought it before Christmas because I will have houseguests. I called the 800 number for customer service and the rep was rude to me. I spoke to his supervisor (if it was his supervisor), and she was not much more helpful. Don't buy this grill!!! My previous griddle (Toastmaster) works better, and it's 12 years old. I wish I had looked at the Amazon reviews before I bought it!