We bought a Zen MP3 player last year that was having software and hardware problems. I had an exceptionally hard time getting help from customer service, who seemed to be very skeptical that it was not a user error. I finally got a supervisor to agree to let me ship it in for service, and then he told me that the warrantee has expired, although we had been working with customer service for 6 months! Save yourself the hassle and try another company!