If more than one person doesn't like this product then it's no longer a coincidence. I bought this for my cat stains. The first time I used it was was wonderful (it came with a sample sized manufacture cleaning agent). So I foolishly threw away the box and receipt. But as I used it the 2nd and 3rd time, I realized that this is the most disgusting cleaner I've ever seen. Hair gets stuck inside the steamer and I couldn't get it out. The scrubbing doesn't mean that it'll vaccum clean at the same time. It was a waste of money but luckily it doesn't cost much. Now it's just collecting dust in the garage HOPING that one day i'd figure out a better way to use it. I'm now back in the market for a hand-held steamer with 4 or 5 star ratings.