No fault to Schwinn, but the shipping department at Amazon needs to make serious changes when deciding their carrier (in this case, UPS)The bike took 2 weeks to arrive, and when it did, the box was torn up. Finally, when I opened the thing, there was a huge crack around the pedal area, making the bike useless. I spent 2 hours putting everything back in the destroyed box, used up an entire roll of tape and some rope. Finally, I asked for Amazon to pick up the return package, but unfortunately they chose UPS again.UPS lost the return package, but Amazon gave me my refund, so no hard feelings towards Amazon.In total, I think I burned about 500 calories in the 6 weeks return order and refund.I think almost all of the 1-star reviews on this bike have to do with shipping, and I hate to be one of those guys; but BUYER BEWARE WHEN PURCHASING HEAVY EXERCISE EQUIPMENT ONLINE.