I have purchased over 8 ceiva frames. When recieved the first it was great and I recomended it to the whole family. So they everybody bought a ceiva frame. Then one by one start having problems. ALL OF THEM BROKE! Eight different frames in Eight different homes. We have sent them back to ceiva for repairs and Ceiva sends them back in the same condition. Ceiva's tech support is not good. It's shame cause they have a good product.Bottom line is ceiva frame are great when they work. But they all go bad. So if you buy a ceiva frame get the extended warranty. Therefore when it breaks wait the 10 weeks for tech support to send it back and pray they send it back in working condition.