This Dell Laptop was purchased through someone other than Dell. It started having problems from the moment it was opened. I took it to work with me and prevailed on a technician there. He ended up completely rebuilding this laptop in order to make it functional. The laptop we now own is no longer the one purchased as ALL the parts have been switched out for their reliable counterparts. Only the original "shell" remains of this purchase. I would NOT recommend this product be purchased from Technisource - from whom I purchased.