I ordered the shredder pictured however the company callled and said thaye did not have that model and would like to sub one of better performance and quality. I agreeded but am not happy with the sub because it does not handle 14-16 pages but would only handle 9 pages, it does not have auto start, it did not have an internal trash unit. I was told that a trash unit had been shipped separately but I never received it. The only good point was the micro shred. I also would like for my true purchase to be on my invoice for accounting purposes and it is not. If my company asked me where this shredder I put in as an expense I would have the totally wrong description. I cannot review an item I did not receive. The vendor was Ace Depot and I went in to buy another and they continue to be a vendor for that item when they do not have it.the product I received was GBC Glhs9[...], which cost less than I was charged.