I lost a lot of picture and music files that I could not retrieve from the backup portion of the software after I had a computer meltdown. Maybe the meltdown was due to inadequate protection. I will probably never know, but I use a different software now.Also, I canceled my two year subscription, but NEVER got a refund.I had used Norton products starting with my first computer in the 80's. But no more when they cannot save my files or even refund unused year plus of subscription.