I have had it for a few years. I might have used it once. I need to steam some fabric. I filled the water tank and noticed leakage. There was a hole in the tank. I decided to use just a little water up to the hole. That gave me the ability to steam two garments. However, the hole increased to be a slash. Therefore, I believe the plastic melted, and that it did so in the beginning. There isn't a replacement part. This I found out after waiting on hold for ten minutes. The product is shoddy and unsubstantial. To call it "commercial" is a misnomer. I suppose it is no longer in production. I suggest anyone in the market look closely at the PS 250 as it looks quite similar. Check reviews before purchasing.