I purchased 5 ceivas for our family, and I am completely unsatisfied. Ceiva frames are a nice idea, but for the hundreds of dollars you will spend for pure frustration with the web site and customer service it is not worth it. I have tried countless times to correct Ceiva's mistake with my gift subscription for my mother and they will not correct it. When you call, you have to wait 10-15 minutes on the phone with no correction to your problem. When you email, they tell you to call. When they make promises they never follow through. This is the WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED FOR AN OUTRAGIOUS PRICE! I will never recommend this product to anyone. There are better and cheaper alternatives to digital frames out there. Don't Buy Ceiva!