On the 4th time using it, even though treated tenderly and gently, some part inside came loose & now it makes a horrible very loud noise of grinding metal when you turn it on. Only used it 4 times! Unbelievable.But what do you expect for 12.50 ? Sadly, Amazon has a 1 month return policy. Luckily there is an 800 number on the box. I called & left a message after hours at manufacturer office but they never called back. Sad. Guess I should not have waited a month or 2 to open this lemon. Luckily, I paid with a credit card. I should let Chase, who makes Amazon visa cards, fight it out with Amazon. Ridiculous. A real lemon. Bought new. Might as well have said ''toy'' if it tears up after 4 uses. Never buy an Andis brand anything ever again. Made in China, of course. You get what you pay for.