When I purchased the item, it stated that the arrival date would be on or around Dec 24th. I had to send a email for the product to be shipped or else cancel the order. I received it within a week (but no tracking number was provided) & the bottles were well packaged. After removing the contents I noticed that one of the applicators was missing. I sent an email explaining the situation & also provided a picture. I received an email stating that it was "noted" and nothing more. I sent two additional emails asking when the replacement item will be sent & I received no response. I will never purchase from this company again!