My owner herd me using a technique used in this book and nearly fired me. After explaining to him where I learned the things I was doing and saying, he asked to see the book. He said this kind of garbage was what is wrong with the car business today. He held the book in a sales meeting and told us all if we used any of these tactics we wouldn't be working for him. Then he pulled open a box of books called Selling cars the hand book of the professional and gave each of us one and told us to read it. I haven't raed mine yet. When I do I'll let you know what I thought.