I found this book to be an easy and thought-provoking read. It's a different format from many other books out there because rather than talking at you, it follows a group of people making these transformational discoveries.This book shows that we sabotage our efforts at changing or influencing others when we meet them with anger, tension, and one-up-manship. We provoke others, making things worse and making ourselves more and more miserable in the process. This book demonstrates ways of interacting with others that are more effective.It's not a series of "tricks and tips". It's about changing your way of thinking. This book may help you resolve conflict with your kids, your spouse, people in your worklife, people you need to negotiate with -- all kinds of people in your life.I also recommend "Crucial Conversations: Tools for Talking when Stakes are High" or "Audio Companion the Audio Workout to Strengthen Your Crucial Conversations Skills".