We received this unit for Christmas about a year ago. My sister-in-law also received one. Hers went out in about 3 months. We assumed that it was because of the kids (blame it on the kids!!!) Last week our went out also, when I was figuring out what happened, hoping to fix it, it was the same problem as with my sisters. The tray that the ice is made in cracked at the hinge area. This caused the water to leak out, so there was not enough water to make the ice. One accurance is a problem, two is a product defect. Now we have no ice and a looking for another unit. My advice is to pass by this unit, there are others out there.