I bought the Zune 5 months ago. It worked very nicely. It has not been dropped, yet the screen stopped working. Customer Support tells me it was from pressure applied to the screen and there is no warranty for the screen. They said it can happen without my being aware of it. This is a very fragile piece of equipment.Perhaps Microsoft will see fit to fix this problem in the future. I was told to keep checking the website. It is true that Micorsoft admitted there was a problem and extended the warranty on the XBox only when enough people began to return their dead XBoxes,My next large storage mp3 player will be an Ipod. I have had an Ipod Nano for over a year with no problems.