We've had this coffee maker for about 3 years now and will never use any other coffeemaker. We've replaced the carafe at least 4 times, and the latch assembly twice. I guess we're not all that careful with it! :)Don't be discouraged from buying this coffeemaker -- even with the minor irritations of having to replace parts, it is still well worth it. The best cup of coffee you'll ever have! We've had 3 friends buy one of these coffeemakers after having tasted the wonderful coffee at our house.