The other person who wrote stating that these are used, they are actually refurbished. Same thing. When I got mine, it looked like it came out of someone elses vehicle. It was missing the decal on the top of it and had scratches. The Dealer called me and asked me to take off my rating and he would refund 10% back to me. He also stated that it was his fault because it was labeled new, not used/refurbished. I agreed to take my rating off and he still has not refunded the 10% back to me. I gave them 1 star because of dishonesty.Cleveland,OH