The good:1. Good priceThe Bad:1. It took about 2 weeks to get 5 of the fan motor/fan kits - TOO LONG!2. Apparently, there A-H versions of the fan motor, a fact not listed on the supplier site. I had the "H" series in my home which is NOT compatible with the BP27 model number they shipped me.3. I went onto their site to request an RMA which was easy to use, but did not produce an RMA within the 2 days stated on the site. I had to call their toll free number, which was pleasant and efficient, producting an email RMA within 5 minutes of my call, BUT I had to pay to ship back ($15 USPS).4. They have not yet credited my card, but 'promise' to do so 'shortly' after they receive and inspect the items. I'll follow up to see if this happens and report back