(The 1 star is going by the reviews) I was really excited to finally order something that would work great on my hard wood floors I placed an order for my swivel on Friday. Well let me tell you that now I'm cancelling it, I should have read reviews first, boy what a disappointment to hear all the troubles and wasted money, but than again when does anything in an infomerical work.... Well reviewers thanks again for the info and for saving a hole in my pocket. If anyone out there has a recommendation please drop me a line it would be greatly appreciated. Thanks