I purchased this product for Christmas along with chalk expecting the kids to love it. When I began assembly I found that it was missing several key parts.(blackboard,paper,and connecting rods).On my third day of trying, I was able to get through to Little Tikes. They would be happy to see if they had the parts once I proved (sales receipt mailed to Ohio)that I had purchased the item. Have you ever known anybody to shoplift a double easel? The point is that they made the error and it becomes my responsibility to prove it to them. I wonder how many people got up on Christmas morning and thought to scam Little Tikes out of an extra part for their easel. If I rate this product on use, it will be a negative number. This will be my last purchase of any Little Tikes product. My business goes to Step 2. If you stay with Tikes, check your boxes before you leave the store.