I just bought this TV 5 weeks ago. I heard a noise and now TV won't power on (though I have a monster power surge protector). Called Philps as any one else would do. According to them, it can take upto 20 days for them to get one part, so I should wait before calling them again. I tried after a week, same response. I have been given a ref number.. thats it. In which world do we live in? 20 days for a service rep to come with a part? And they don't even know if the part ordered was a right part.. what if is doesn't work?I highly recommend that you think twice before buying a Philips TV. I did a mistake and would warn you.