I bought a new Wash/dryer combo. It stopped drying, had service out they showed up wouldn't do anything because only one guy showed up, came a second time looked it over ordered a part but the thing started working, three weeks later got a survey call from the repair service company (local company for Cedar Rapids, IA) for the return service call that never happened. Called them back said that they never came, never heard from them again, nor did I ever hear from Haier. The part finally arrived after about 2 1/2 months. Dryer again stopped and is not working so I had to replace the sprayer myself. The dryer still doesn't work and now I'm told that I voided the warranty so no more repairs on it, even though the part I ended up replacing had nothing to do with what is wrong with the unit.