I bought this as a gift for my wife. She took it out of the box, charged it up and on the second click of the shutter it flashed a message "turn off and turn on again". We did. It never recovered despite numerous resets and removing the battery, per Sony customer service rep instructions. The lens is frozen; it cannot retract and the camera stays in an inoperable error state. Sony is telling me to ship it to them. Giving it two stars rather than one because I removed the memory stick and printed the two shots we'd taken and they looked great. Second Sony product in a row that we've had out-of-the-box quality problems with (LCD monitor was the other). Losing our brand loyalty very rapidily.