I had the previous version, and returned it. Everyone's comments here seem to indicate the same issues exist, fundamentally poor audio quality.I got the Vtech totally coordless phone after returning the IBM, and it was better but still low quality. It was much more comfortable and audio was tolerable. unique design that does not touch ears is great, very comfortable for extended use. But we wore it out, now looking for something else. Once you have had a phone of this type, you are ruined for life, and never want to go back to anything else. Sigh.