Used to be a great product. I've been using ACT! for over 10 years. Since Sage took over, it's slower, wont do faxes, wont do macros, is tempermental, fields sometimes don't accept input. But worst of all is the incredible "nickel and diming". $70 for their paperback guidebook? $300 for tech support -- and then you wait to speak to someone in India? Do yourself a favor and see if you can live with Microsoft's less sophisticated but less larcenous database.