Received my phone and connected it and everytime I used it, you could hear beeping on the line. Emailed the company wanted to exchange for another phone. They said they dont do that, I needed to send the phone back. I called them hoping to get a different reply, and asking about the shipping cost.She said it would depend on the condition of the phone, the phone was brand new, I tried to explain to her that the phone was defective. I sent the phone back and they refunded me for just the cost of the phone. I paid more in shipping charges then what I paid for the phone.