Indeed, it is an "all can do" machine. At least during the first months. We are a small business and use the machine only a few times a day. But after a few months we had a problem with ink lines being spread out on each page we printed out. The Brother people (help line) were very helpful but couldn't find a solution. I eventually came up with the idea to replace the Drum Unit. The problem was solved but two weeks later, we had the same problem all over again. Now I wouldn't mind that this Drum Unit was just a few bucks...the problem is that one of these Drum Units costs you A LOT MORE than the purchase price of the Brother MFC-4800. ............In a perfect world, you can take it to a service center that Brother suggests. But who can live without a fax, telephone and copier for a week? Not a normal business! !! Do yourself a favour, calculate your time, toner and drum unit costs into the price of a machine.A more expensive one might actually be cheaper in the long run.