The new phones didn't work properly (fading out while talking). Then I returned the old V-tech phones by mistake. Of course, shipping was paid. I can't afford to go without my phones, as I work out of my home and often counsel over the phone. So I purchased three more phones from a dependable online source. I emailed Zinbo to see if they could at least reimburse me after they send my old phones back to me and I'll return their phones. Again, I will have to pay for shipping. But it looks like I just lost out on this one. Below is my email to Zinbo.[...]