Well I am returning this item because it was defective. Support was non existent (fax a question to support and wait for an answer? I don't think so). I checked the reviews first and thought I wouldn't have issues but this was not the case. The video conversion was poor and things were not as intuitive as I would have thought. DVD burning just did not work. I tried it in my computer after burning (I have a Dimension xps with 2GB Ram) and couldn't play it on my new DVD player either. It's a shame as I couldn't find anything else. It got a good review on CNET or PCmag but I can't see how this could be the case.