As a non-profit professional tasked with designing, implementing, and maintaining a performance measurement system for an organization with over 500 employees and a budget over $50 million, to say that I was intimidated would be an understatement. The organization's leadership had superficially adopted a BSC approach, so my first job was to understand if the approach was appropriate for our organization. This book provided me my answer. This approach is absolutely the right way to head. The book also gave me the knowledge and understanding to design and implement the system. My favorite takeaway from the book is a set of questions that I can use to help get the information needed from key players. Sometimes the right questions are just as important as the right answers! Thank you Mr. Niven from my little corner of the non-profit world!