Bought one of these 2 days after Thanksgiving and had a good experience with it for a month. Two days after Christmas I heard a noise like a pebble striking a windshield. I turned from the kitchen to see the picture closing as if a movie were fading to black, only it wasn't a movie. The plasma display had cracked. The actual exterior screen is intact but the display beneath it has been compromised. Philips says that it isn't covered by them - that I must have "done something to it". I'd also like to echo the sentiments of many other reviews on Amazon and elsewhere - their customer service is absolutely awful. Unfortunately I am unable to give this item a zero stars rating.