BBB Reliability ReportThe Better Business Bureau of Washington State processed a total of 11566 complaints about this company in the last 36 months, the standard reporting period.Of the total of 11566 complaints closed in 36 months, 5461 were closed in the last year.The company has an unsatisfactory record with the bureau.PROS Free (reduced price) phone. 1 year (2-year with Cingular or others) contract.CONS Frequent network outages and technical glitches. Horrendous customer service.Go with another carrier. Or be writing a similar review soon.