The machine they shipped did not work from day one...would not hold pressure so it wouldn't make espresso or froth. I contacted Krups and they said it was broken and it should be returned. The Beach Camera rep said to return it via UPS and they would reimburse me for the shipping which was $33.18. After 6 weeks, a dozen e-mails and 4 or 5 phone calls, (the last two telling me that my refund was being processed "right now"), still no refund rec'd. I'm out $33.18...don't let it happen to you. Do not do business with Beach Camera. There are plenty of other companies offering similar, (and better), products with better Customer Service.