This item does everything it promises - except the one thing I bought it for, to be a hand truck with the arm in the upright position as the picture in this ad clearly shows. Instead of a 90 position, the arm reclines at about 135. Might work fine if you need a cart to pull items that will balance themselves on the flat bed, but I need a hand truck to transport broken down packing boxes. With the arm slanted rather than upright, the boxes just slide off.I contacted the seller to see if I was misunderstanding the instructions. I was not. When I said that it would not work as advertised and therefore I needed to return it, I was told I would have to repack it in the original packing (which I don't have) and pay the shipping costs of the return (29 pounds and a very big box). So here I am with a trolley that does not perform as advertised, and that I'll probably have to try to sell on craigslist and eat the loss.