I did not receive this item in more than 2 weeks, and that was only after I contacted the company, Small Dog Electronics. By the time it finally arrived, the 1 yr. warranty on this ibook was expired. That led to us not being able to install this extended warranty. We called Apple and we were told that if we can provide proof that we purchased this plan before the expiration date, they would honor the purchase and install it from their end. When all of that was done, we would receive an email. Today is August 1, the purchase was made on June 13, and we still don't have any confirmation. All of this aggravation and I got to spend $250 to "enjoy" it. I don't know that I will ever purchase anything that is being shipped by Small Dog Electonics again!