We ordered this product (four counter height director chairs and canvas backs/seats) twice. The first shipment arrived with two dented boxes; there was a gouge in one chair leg, and each of the canvas backs were exactly one inch too short. The second shipment arrived with one damaged box; we attempted to fit the canvas back onto one chair, and again...one inch too short! Although the product is not the highest quality material, the chairs would have probably been sturdy enough to actually use, and would have been perfect as extra kitchen island seating for guests at holiday time. Apparently, there is no process by which to measure a piece of cloth to specs! This company's return policy is quite challenging as well, as return shipping labels are mailed via USPS, as opposed to internet, taking approximately seven business days! Customer service was also very adamant that they had never experienced any similar issues with other customers. Hmmm...maybe we just got unlucky twice.