Just get your money back.I'm not exactly sure what the company was thinking when they put this product out on the market. They might as well just put a toy flip phone out and call it a "WiFi" detector instead this junky thing.Outstanding problems:1. 20 tries (or 20 hands) and you'll finally get both batteries in.2. The flip-top part does not stay shut, even in a world where flip-top technology has finally been mastered. My shampoo bottle has dispenser has a better mechanism than this.3. The power light flickers, giving you that warm feeling that it's 'sort of' working.4. It stops working when you carry it around with you, defeating the whole purpose of 'portability.'