I purchased a Compaq S 4 100 scanner from Sears on 9/16/01 and now I cannot get the scanner to e-mail anything for me. Have it install properly and can scan things but cannot e-mail. Cannot get ANY help without a charge. I paid $... at Sears for the scanner and WILL not pay another $30 or $40 to get help in making it work!! I will take it back and give Compaq a BAD name for their product. I have a Compaq PC and Printer and so far have been satisfied with them. The SCANNER IS GOING BACK! Am very unhappy with Compaq. The Scanner is not an easy one to operate anyway. After hours with someone that knows computers we did get it to scan but never to e-mail. Will get another one but never again a COMPAQ. Signed: VERY UNHAPPY CUSTOMER