I INSTALLED THIS PRODUCT AND LOST MY DSL INTERNET CONNECTION FOR OVER FIVE HOURS WHILE A FRIEND OF MINE HELPED GET IT BACK. NORTON IS AWARE OF THE PROBLEM WITH DSL BECAUSE THEY HAVE SOMETHING TO DOWNLOAD TO TRY TO PREVENT IT, BUT THEIR DOWNLOAD DOES NOT WORK. THEIR VIRUS PRODUCT IS FINE, BUT THIS PRODUCT IS A MENACE.