I bought this item because of a great price, Amazon shipped it regualr UPS and I received it earlier that expected, the box looked in good shape but when I opened it one of the legs was broken off,I thought at first that it must have taken a pretty good hit to do that, so I called customer service and they sent me a return tag and shipped me a new one right out, I got it, opened it and the exact same thing, box was in good shape but 1 leg was broken, I called customer service and again they shipped another one out, this time second day air. I get the third one and guess what, the exact same thing for the third time! I looked at it carefully and each time it was broken at the weld in two areas on the cooker and it had to have been poor workmanship and quality control, it even looked like it had rusted in one weld! I can't say enough about Amazon's customer service,but I wouldn't reccommend buying the banjo cooker by mail order!