If you are searching for the most articulate, awe-inspiring piece of historical American literature, look no further. "Baldrige Quality System" keeps you on the edge of your seat with gripping tales from some of our country's most formidable companies. Reading this book is guaranteed to raise your IQ by 10-20 points. Stephen George has talent beyond his years, and leaves readers dazzled with "edgy" style of analyzing the Baldrige criteria.