The ReplayTV was very disappointing. This unit dramatically reduced the picture quality of cable tv. Infact I had to buy a video amplifier in order to make the quality of certain stations acceptable. The quality of recorded shows was also very poor. Just to make it clear the quality of cable tv is excellent when the unit is not attached.Customer service is non existent. I sent 2 e-mails to tech support and NEVER received a reply.The good:- The commercial advance feature is cool- Don't have to rewind video tapesThe bad- The remote is big and not very well laid out.- The advertised 80hrs of record time is on the lowest quality setting. It gets about 25hrs on the high quality setting.- Picture quality is really bad- No tech-support