Unfortunately I cannot give a 0 or negative rating, since this is my worst experience ever with an online retailer!Got a defective cover. When I went to contact them, they do NOT provide a number to call (only e-mail). To date they have ignored 30+ e-mails! The one and only response, simply told me to buy another cover!I would beg you to steer clear of this company, at any cost!Furthermore, the cover is increadibly overpriced! Save your money! Buy a better cover with a company who gives a crap! (maybe directly from Cowon?)Clearly zcover does not have a bit of concern over their customers.