The other reviews reflect exactly what I have experienced with two of these units. Poorly and cheaply designed, there are problems with remote control lag, skipping, customer service (their "White Glove" customer service person was of no help at all), and other problems you can see in the other reviews. Costco is getting them both back and I am done with GoVideo. I wouldn't buy any of their products after seeing what they did with this unit. Can you say, "CHEAP"??? There must be a truckload of these things at Costco going back to GoVideo. A friend of mine bought one as well, and his has already gone back for the same problems, so this can't be just a few units. Very disappointed. Avoid this machine.