I purchased a 512MB MP3 player from creative labs in April of last year. Initially I loved the product - it stored a lot of songs, the sound was good, and it was light weight. A couple of weeks ago my MP3 player stopped working properly - and I went to the web site to try and get support. I was told via email that THEY WOULD NOT EVEN ADDRESS THE ISSUE because it had been 13 months since my purchase. The email goes on to state that I can PAY THEM FOR ASSISTANCE AT A RATE OF $14.99 for every 30 minutes of "assistance" they provide.I would recommend that anyone who values customer service stay away from all Creative Labs products.