I bought two of these earbud sets to go with LG phones. They arrived promptly, but although the packaging was identical the items inside were not. In addition, they did not match what is pictured on this website. The ear bud sets that I received looked used, and they did not work with my LG phones. I contacted the seller for information on returning the items (I had to pay to ship them back...fyi), and after I confirmed with the seller a week later that they had received the items, I was told they would process my refund. Two weeks and several emails after that, I only received the proper refund when I informed Webtreo that I had disputed the charge with my credit card company.