I have, now had, been a Faberware customer for over 25 years, andI always used to love their percolator. Whenver there was a problem, you could connect directly with a nice lady in the U.S., who was always extremely helpful and courteous.Unfortunately, the company has apparently been sold, the units are now made in China, and customer "service" is non-existent.Their warranty is worthless, as I could not reach anyone by telephone or web site. My telephone call to their call center in Canada was dropped after having been switched to about 8 different voice-mail options.I bought my unit less than a year ago, and it now cannot get power.It is ready for the trash. I will absorb my loss, and look for another brand right away.I think Amazon sullies their reputation by continuing to promote Faberware.David M LigermanMiami, Florida