I bought this, BRAND NEW!!!!!! not re-manufactured, what a waste of money, and the manufacturer is hiding from those who have complaints, in shame, or perhaps greed, because they know they will have to throw more good money, after that which was badly spent, buying this poorly designed piece of doggy-doo, they should recall it, and having it here for sale proves it is NOT reconditionable... witness the long line of truthful complaints against it, each one represents a machine that has been proven worthless not once, but 2 or more times!!! BUYER BEWARE!!! every complaint you read bears repeating, as they are all true, come here I can prove it!!! to make much better coffee, for much, much longer than this works, you only need $3.88 to spend on black friday at walmart for their cheapo machine