This product freezes a lot....then one time when I tried to reset it I pushed the reset button with no real force and the button broke....so I had to let the battery completely die so it would power off then recharge it so that I could use it again. When I called the Creative Zen because I was still in my 90 day warranty they told me that it would take up to 5 weeks to take the whole thing apart and erase all of the subscription music that I would have to pay for again to get back on there see if it was my fault or a faulty part. I didn't even mess with it. I was not very impressed with this product, which surprised me because I heard that Creative was a very good name in mp3 players.