I like the product very much. however it did not arrive as promised 3 working days late, obviously not your fault. It had been dropped, the box was open on one end and some parts were bent and scratched. Being handy I was able to straighten the parts and even improved on the design. So my only complaint is shipping which I feel is not your fault, but next time I will pay a little extra for a better company than UPS.Rowland Hill