Within the first month of owning the phone I dropped it in my house (NOT hard floor). No crack or scratch was there.Weeks letter a crack started forming and eventually the hinge was coming apart.As I researched online I discovered this is quite normal. It happens often and Nokia says it's customer abuse.Not true because I know how to ABUSE a phone LOL, and I never abused this phone.Obviously they would not fix mine, nor would Cingular.I am very disappointed because it had great features, great ringtone etc...and I had to glue it 2 continue using it.Do not get this phone, research online and you will find many others who have had this problem with the hinge and Nokia refuses to admit it's theire problem.