I returned this contract and asked for a refund but NEW ignored my first two emails. Then I called them and they informed me of their shady business practice that it would take 8 weeks to refund my account. I then contacted Amazon and they resolved the matter in one day. I read reviews for NEW and most people that actually had to deal with NEW were not happy. The 77% positive rating they have is misleading because the majority of people rating them have never actually had to use the product.