I am not sure what is going wrong with all the "computer experts" not being able to get it working, 'cause I'm not all that good at it and it took less than 15min -- and this was with a Verizon 'factory-brain-dead' enV3 (LG VX9200) that no other software would crack. I suspect the negative reviewers were trying to use a non-current version. With new phones all the time, and Verizon locking out features that enable us to be independent, it is important to have the latest update before trying to connect the phone.