Five stars for good coffee. We're very pleased with the coffee-brewing -- the taste is excellent and consistent.Three stars for some product design elements. The carafe's design is disappointing. Although it does not drip, the configuration is annoying: the handle is open at the botton (not a good idea if one wants to clean it in a dishwasher); the rim collects water inside and outside so that hand-washing necessitates hand drying. Also, as mentioned in other reviews, the water-level gauge on the side of the unit is quite narrow and difficult to see (we drew a mark with on the level that we use most).