This headset looks good on paper, but unlike most other Bluetooth units, it does not have a speaker that protrudes into your ear from the headset. I found myself doing everything possible to hear people and get the speaker closer to my ear. If I turned the volume up as high as it goes, I just about heard the person on the other end. Most of the time I would grab it off my ear and just use the phone speaker.On the plus side, it's nicely designed and simple to use. Just don't expect to feel that it's working while you're wearing it.After a week of fiddling, this ones going right back to Amazon. I'll gladly eat the shipping.