I was all excited when my boss decided to get one of these to replace our typewriter labeling system. I remained excited until the first time I swtiched form one kind of label to another. After loading a diffrent label type I tried to print and nothing happened. Nothing happened the next 417 times I tried to print, either. Nothing happened after I tried all of the website's troubleshooting techniques. Then I called customer support. I put the phone on speaker and listed to hold music and promotional pitches for 1.5 hours before giving up. I hope they didn't throw away my typewriter...