I had purchased a Sansa C240 MP3 player which looked and felt cheap. I noticed that it would freeze every so often. Resetting required prying the battery case open and getting the battery out.I was lucky that Best Buy agreed to exchange it for a Samsung YP-U2JZW. It is elegant, with clean looks and solid functionality. I have subtracted one star because the FM tuner is not sufficiently powerful and I get some hissing noise listening to my local NPR station.I am very happy with this purchase.