I've had nothing but problems with my minijam. First it wouldn't work when I put it in my Visor. It's supposed to just power up but it wouldn't. When it finally did, I encountered one problem after another. Numerous times I've had to reset my visor, Re-install the palm desktop software, reformat the MM Card because all the songs mysteriously disappear and the card is suddenly unformatted, and I've had plenty of fatal errors which required re-booting my computer. The customer support is okay but now I'm supposed to pay shipping charges to send back the faulty product to Innogear. So if you do buy it don't purchase it directly from them! When it works it's fantastic but overall it's a major disappointment.