This is my second basic Hoover Steamvac. The first broke after nine years. I once owned a home in which all the rooms were carpeted, I now have about 40% of the living space carpeted, and I clean my home carpets (and car carpets) two or three times a year. So I am probably a medium duty household user. I bought the second unit because I was satisfied with the first and the new model is about 25% less expensive than when I originally bought.The Good - Easy to assemble, intuitive to use, cleans well, drys well, tool to remove hair from vacuum portion is very handy.The Bad - A little heavy (but I can live with that) AND after a DECADE Hoover still has not figured out to handle the attachment hose - it is still a PITA as it can be counted on to fall off of the handle every 10 or 15 minutes when the hose is not in use.The Ugly - Same basic look after a DECADE has not aged well (but who really cares)All in all a good basic unit with some minor irritants.