YOUR CUSTOMER REPRESENTATIVE LEAD ME TO BELIEVE THAT MY KINDLE WAS NOT WORKING AND THAT IS WHY A NEW ONE WAS ORDERED. AFTER RECEIVING THE NEW ONE I WAS SSTILL HAVING THE SAME PROBLEM. YOUR CUSTOMER REPRESENTATIVE INDICATED THAT THE PROBLEM WAS IN NOST RECEIVING A STRONG ENOUGH SIGNAL IN MY HOUSE WHICH WAS CAUSINSG MY KINDLE NOT TO DOWNLOAD STHE NY TIMES. THE CUSTOMER SERVICE REPRESENTATIVE WAS CORRECT THIS TIME AND I NOW KNOW HOW TO HANDLE THE PROBLEM.YOUR OTHER CUSTOMER REPRESENTATIVE CAUSED YOU TO SEND ME A NEW ONE AND FOR ME TO PAY SHIPPING FOR SOMETHING I DID NOT NEED.