I have owned my oven for over a year. I was thrilled to get it as I had something similar years ago. It is great for cooking a number of things including healthy fried chicken. I have no complaints in that department. My problem was that the dome started to crack. The cracks got worse and worse. They are now being held together with electical tape. I called the company and they said they have had problems but they have made the domes stronger now and I could buy a new dome for $20. Seems to me that if they produed a defective product that they should replace the part free of charge. And how do I know this is true? So I rate the quality terrible. The customer service is terrible. So even if it does a good job at first it is ultimately money wasted.