I bought this toaster from a local store. It looked great. It was sturdy with a cool contemporary, yet retro design. Unfortunately, it toasts very unevenly. One side of the toast is well toasted and the other side is barely toasted. I tried the bagel setting, thinking that it may be "stuck" on that setting, but the unevenness became worse. I love the look of this toaster so much that I returned and exchanged it 2 different times just to see if I could luck out and find one that worked, but they were all defective. The third toaster I brought home to try toasted just as unevenly as the 1st and the 2nd. What a waste of time. Too bad.