I recently purchased a ZUNE (less than six weeks ago), plugged it in last night to charge and woke up this morning with a cracked LED screen. Because it was over the 30 day return policy, the store I purchased it at told me, "Sorry, SOL. Try Microsoft." Microsoft basically told me I was SOL. They admitted that "if there were a hairline crack in the screen, the battery basically heats up and causes the screen to crack completely." The support guys final reply, "Not Microsoft's fault, each unit is tested before shipping. It would be speculation to say that maybe the unit was purchased like that. Not our problem"So now I am stuck with a very expensive Zune that is useless.