It makes me sad to have to give a bad review, but I am just telling it how it happened. I bought this Zen through another store, and was so excited to get it in. When I got it, I think it was a defective player, because it kept not turning off when I wanted it to, and I had had it less than 24 hours. The screen also started freezing up when I wanted to fastforward. The player itself was old, it said it was made in 2005, so I don't know how the newer ones are. I am going to get a better quality player even though it is more expensive.