They claimed this book was used, but in good condition. When it arrived, the first four chapters were no longer attacted and fell right out. I found the return policy to be very confusing and even more frustrating was that after shipping costs, the book cost about $7.00 less than if I would have bought it brand new from the bookstore. Also, I paid for faster shipping and it still took the standard mail time to get to me. This was a very disappointing experience with amazon.