I was happy to pull the item out the box, and immediately disappointed that I could only get sound from one side. Eventually I isolated the problem to a faulty stereo jack in the headphone. Insultingly, Panasonic made me pay to ship the item to their place in Texas, and adding injury to the insult, sent me a "factory refurbished" unit in its place. This should be illegal. I paid for a brand new item -- and received a used item that cost $10 more.