Out of the hundreds of items I've purchased through Amazon from books to kitchen appliances, this is the very first thing I've returned. The chair looked great coming out of the box (and it should, being an $80 lawn chair!). Once I opened it up, I discovered the pivotal point where the bottom back of the seat joined the legs was held together by a tiny rivet-like fastener that was broken. The rest of the chair seemed to be made very sturdy, which made me scratch my head as to why the one critical moving part in the whole construction was an obvious cheap piece of metal that apparently broke in shipment. I was really dissapointed with the product, but very satisfied with how easy it was to return it and get a refund. Thank you Amazon, for being so easy to deal with!