The razor shaves great, but mine won't hold a charge. I've had the product for about a week. Despite the reviews posted here and elsewhere indicating there to be a battery problem, when I contacted Norelco both online and via telephone they denied there was any problem. The solution they proposed was to ship me a box, have me ship them the defective razor, and then after processing they will ship me a replacement. I was told this will take 2-3 weeks. Given the price of this unit and the known defect, I'd expect better service, but I certainly didn't receive it.