Phone didn't work at all. I spoke with 4 different individuals at Linksys, not a single one of them had ever seen this telephone or knew how it operated including the "specialist from VOIP".Each person asked me to unplug the unit from my USB port, thus indicting that they had no idea what the product is (there is no USB connection, it plugs straight into the ethernet and the telephone line -- that's the whole point of this product!!!!!). They also asked me whether or not I had Skype installed on my computer and told me I should reboot the computer.That it doesn't plug into the computer is something that Linksys' tech support just couldn't understand about their own product (which they knew so little about that they actually asked me to describe it and to explain how it works). What a joke!!!! I wasted about 3-4 hours on this.....