This toaster oven worked excellently at first. Soon the you had to hold the on/off button in longer and longer to engage the toasting function. Finally it stopped working all together. The oven works very well but doesnt make up for this obvious design flaw in the product...I suppose this product would be one to avoid seeing the amount of the same type of failures...I think I would be hard pressed to reccommend this even with the excellent customer service of black and decker and the replacement of the product. I don't think the inconveince is worth it.