I received the item that has no zipper. I contacted the customer service and requested a replaced item. He said he will ship a replacement if they have one on stock. After the search, they were out of stock. I requested to have similar bag with same price, but different color. The CSR's response is no way that they can do that. THERE IS NO WAY!! What a service!! With this bad product with this kind of service, I don't think I will order from Amazon.