The product will work fine for 10 months and then it will stop reading any disc you put in.You decide to call the Service and you can get only email support.In the email they will suggest you to give a call to their support line -1-866-427-3946 or (909) 930-1239 .During non business hours you will get a recorded message and lucky you during the actual business hours you will not get even that message.It is always engaged, I am trying everyday to sort out this issue but in vain.Yes you get this product for less but hey that is what you get in return I guess.Bad Choice.I am gonna spend some more money and get a Quality one.