I was really looking forward to this piece of equipment doubling as a hands-free solution for my cell as well as handling my VOIP needs. I can raise people just fine on my VOIP connection, but they are barely audible through the headset. I can actually hear a coworker 50 feet away from me better through the ear without the headset on than I can through the headset, even with the volume on both my laptop and the headset at 11.The conclusion at which I've arrived is that this was designed for people with bat-like hearing. So, unless you have bat-like hearing, save yourself the trouble of shipping it back and choose something else.