While the product itself is a great tasting gluten free food. Amazon did not securely ship these fragile crackers. The package comes in a case of 12. When the box arrived to my home, ten of the trays where completely crushed into tiny cracker fragments. Amazon did not make the effort to enclose the crackers in a safe shipping box. And when I looked into returning the crackers, the website informed me that this was a non-returnable product. After further searching on the Amazon website, to find a way to return a damaged product, and not having any luck, I gave up. I ended up using the crackers as cracker crumbles in soups and such - This was not my initial intent. Based on this one bad experience, I will never order another food item through Amazon again.