SORRY that I bought Austin Bazaar Guitari was really disappointed about itThere were a lot of scratches and some dentsThe guitar looks like refurbished, look like if it was used before and shape qualityThe guitar in general not as i expected and not like what i read of some reviewit was a new year gift to my 11 years old daughteri am not planing to return it back and I will not west my time any moreI bought another one from Best Buy they have it on sell so my daughter started learning to play guitari will not advice any one to buy similar guitar, but you can buy if you like from eBay same one but $10 cheaper in totalSorry to west my money and my time for this toy