I received this product, installed it and it wouldn't open. I spoke with customer support no less than 5 times and received about 10 emails from them explaining what to do to fix the problem. I spent about 10 hours over a weeks time trying to correct the problem to no avail. In the end customer support admitted they couldn't fix it and told me to return it for a refund. I've since ordered Nova's Business Plan Writer and it works great!