my husband got one of these last christmas and love it, So he bought 2 of these at Christmas for his family, one worked and one did not. I have exchanged products with Amazon with not too much trouble, But if you buy THOUGH Amazon it is a circle with no answers. Amazon has no phone number and either did the company I bought it from. There was no place to go and no number to talk to anyone. No wander it is cheaper they don't have to worry about returns. They just send a broken product (from the packing ,I think it had been returned once already) and we have to keep it. even more deappointing when given as a gift.