Wonderful! Ms. Elgin treats the subject on verbal self-defense with great care to be neither too technical, nor too simplistic. It is well written and thoroughly engaging. This book introduces the reader first to idea of the verbal attack, then subsequently to the steps and cues required to UNDERSTAND the attack. Once an understanding of what the attacks themselves presuppose has been achieved, then a defense may be mounted.The subject, I believe, is treated fairly, ethically, morally and promotes diffusing a confrontation without unneeded verbal bloodshed!