I had a problem configuring my computer to the printer server (basically, I don't think that that default IP address in the instruction manual worked). I emailed a question and recieved on autoconfirmation of my email on March 6. As of March 22, no answer or real response. So I called customer service and was told I would have a 30 minute hold. I'm still on hold as of this writing and the timer on my phone says 50 minutes, 39 seconds