I bought this machine in December of 2007. The first machine didn't work right, but I didn't realize it because I'd never had an ice-maker before. However, after about six weeks, I realized that it was producing fewer and fewer pieces of ice per cycle.The return period had expired, but even so, NewAir sent me a replacement unit AND paid for the shipping to return the old one! Now, that's standing behind your product!The replacement machine worked fine, and is still diligently pumping out ice. It has paid for itself many times over. Before I got it, I was buying ice at the store, two or three bags a week at $2.00 a bag.My only complaint about the machine is that it is VERY difficult to clean. The top does not come off so that you can clean the upper chamber and water tray easily-- in fact, cleaning the upper chamber and water tray is damn near impossible.Even so, it's a great little machine, well worth the money.