This phone was fine for about month, when both screens began blanking out. I took it back to the store and was advised to simply remove the battery for two minutes, then the screen would come back. I did this and it seemed to work. After another month, the screen began blanking out more and more. Finally, after about 5 months of use, the screen would blank out continuously - maybe 15-20 times a day.Several people I know have the same issue with this phone - it is clearly a defective model. The people in the Verizon store all know this too, since any one of them will tell you the battery trick to get the screen working again. Don't bother with this phone.