Ouch, what a bummer. I was hoping this software would be the answer my custom ring tone issues. I finally got the software working (which is indeed a pain but functional) with my MotoRazr V3m only to find that the MotoRazrV3m does not support the 'multimedia' feature of this software. So no custom ring tones for me.However it appears that it will back up your contacts and the other features it claims, if thats what your after, sure it works.If you have a MotoRazrV3m and are looking to make custom ring tones (that you can actually set as ringtone!) This software is not your answer.But all hope is not lost! You can hack your phone using 'P2kCommander'. This actually worked!! Google search "Motorola Phone Tools can't transfer files" and follow the tutorial step by step. Finally my frustration is eased, and Im rockin' Slayer when my homies call! You suck Motorola!