This beautiful coffee maker has a reputation for leaking water. We too had to return our first unit after leaking all over the counter creating electronic water hazards, and the help desk told us to switch the back resevoir rubber piece so the hole faces down (no more leaks). Mr. Coffee was very nice and sent us a new unit right away telling us to cut the cord on the damaged unit. Apparently the units are assembled with the hole facing up instead of down. We loved the coffee (using the Strong setting, paper filter and Mr. Coffee filter), but now 6 months later it suddenly broke. Water leaked, the electronic display steamed up and blacked out, coffee slowly dripped through then burned on the bottom. If you don't mind spending this much $$ for 6 months, get it. I'm giving up since it will cost much more to replace our counters.