I ordered this as my first vibrator and am rather surprised with what I got. The body of the massager is heavily scuffed and scratched and looks as though someone has been just chucking it around or something. The little toppers look old, dingy, and are incredibly scuffed all around. Overall, the item looks like it was someone's favorite toy versus a brand new product. I am not only sorely disappointed, but also a bit turned off from wanting to use it. I don't know if I'll purchase an item like this again off Amazon, let alone one of this particular brand.