Received "Mindhunter" hardback copy listed as "brand new," but upon receipt found the spine cracked, and the pages at that point torn and separated from the spine. Not what I was looking for in a Christmas gift for my sister. Too late to replace it now. Needless to say I'm extremely disappointed in your product and won't be using your services again. Amazon is starting to go down hill lots. It is now like the new ebay it's getting that bad.