With all the excellent reviews, I guess I was expecting more... first, the quality wasn't there. The overall appearance was rather "flimsy". After assembly (the instructions are NOT the greatest), the scale was balanced to zero but would weigh everybody over 50 lbs less than they actually were. After calling the manufacturer and trying all the tips they could suggest, there was just no way to fix this problem. I guess I just received a lemon but I wouldn't have purchased it to begin with if I saw it "in person" before ordering. I'm heading to a medical supply store next to see EXACTLY what I'm buying next time.