I am gaming junkie. I bought and installed about 25 PC games this year. I bought this game and encountered an installation error, which after some research appears to be a common problem. Never mind that my PC met all the performance specs. Eventually I was able to determine that if you encountered this particular error message, you could call a (toll) number and get a replacement disk, for free. Apparently I wasn't the first to encounter this problem. A few weeks after I called, the replacement software appeared, but I encountered the same failure to load the software. The game looks great on TV commercials - I bought this for my young son, but he was never able to play it. I found Eidos' customer support to be minimal......bush-league really. I've never had any difficulty installing another game, but this one got me.