From the first page, this book was interesting and helpful. As a fellow teacher, I found the author's attitude to be one of help, guidance and love for others.I wanted a book that would be prescriptive, teach me how to walk through difficult conversations. This book was the one.Yes, it was asking me to look at my own life...this may be hard for some of us (like me), but I believe it is necessary if we are to improve ourselves.What a super book to give a friend, a class, a group of new people at a church or wherever you work.It will decrease the negative talk and improve the climate.