This is a very disappointing machine. I have owned 3 espresso machines & this one makes the weakest espresso of all. The company did not include the 1 cup filter when I bought it new. There was conflicting advice from DeLonghi Customer Service about the ground of the coffee...my local Caribou Store laughs when I come in, ordering 1/4 lb. of a different grind every day.. No one in customer service knew the answer to my questions & I was put on hold each time for a supervisor's help. Then info was given based on supervisor's interpretation. I have given up. I bought this because it has an attached water tank. Now I'm purchasing a Saeco Aroma Espresso machine online here which is more expensive --but I know from earlier experience that Saeco has excellent customer service!