We've used the QL-500 P-Touch printer for over a year and have never had a problem with the printer or the software.I'd give it 5-stars except for one thing that I've never seen discussed: the labels turn brown. I have a set of files about a year old that are kept out in a sunny room. The labels are browning and are now several shades darker than the manila folders.Don't know if it's heat or light. The labels on files kept in the file cabinet still look white.Not a huge deal, but something to consider.