This is a truly extraordinary piece of junk.The first problem with the camera is that it doesn't even clearly tells you which way to insert batteries.Then the pictures I took with this camera are the result of: over exposed, under exposed, never correctly exposed, out of focus, blur, pale to almost black and white, you name it.The manual does not even tell you the simple thing like how to make a selection from the menu (with trial and error, I figured out you have to press "select" for 2 seconds, how obvious!!!).I haven't tried tech support, but from what I read on other reviews, I don't need to try, and I likely won't reach them.I had better experience with [an inexpensive] disposable camera.