At the recommendation of my oncologist I purchased this razor due to the anticipated treatment's effects on my facial skin. When I used the razor I noted scratches and bleeding on my now bald head and facial cheeks. Upon examination of the shaving face I found it was cracked with sharp edges. A letter was sent to the customer service department explaining the defect and requesting a replacement of that part; however, after six weeks they are yet to respond and I am stuck with a lemon. NICE!