We purchased this a year ago and within 2-3 months the coffee maker stopped working. We exchanged it for another one and as soon as we plugged it in, the coffee maker didn't work. Exchanged a THIRD time, and after one use, the coffee maker stopped working. There is obviously something faulty with the engineering design of this thing. The expresso side always works. That's the only reason I would give this 1 star instead of zero. Would never by DeLonghi again.