I just don't get it. As a manager for many years, I came away from this book with a sense that I was being lead astray. The author is hardpressed to come to any sort of conclusions that are meaningful and he seems to just fill the pages with words. He might be a good typist, but as a writer he has much to be desired. There is also an ego problem here too. The word I is used so many times that I felt like the author was advertising himself, instead of trying to help managers like myself. This is not a good book!