I work as an Rn and utilize the headset in my job as a Telephone Triage Nurse. Head set is comfortable to wear. Sound quality varies. I don't think it is attributed to the headset but rather to the telephone connections. Somethimes you get poor volume and patient has trouble hearing you or vice versa or there is noise on line. But in normal contact with office clear as a bell. I would also add a longer cord perhaps 2' longer to give you a bit of mobility.