I have had mine for over a year now and haven't had any trouble. Mine gets extremely lite use, (I only use it every other month), but the the case has held up. I've taken it on several trips and never had a problem. I'm sure to keep it in the included case although it is a bit ugly it prevents scratching and gives a little cushion if you drop it. The sound quality is excellent and I haven't had any trouble with the firmware. Battery life is acceptable and the controls are easy. I haven't had any skipping problems either. Overall I would recomend it, but if you need a rough and tumble player this is not for you. Spend the extra cash and go with a flash or hard drive based player.