I've been using this printer for nearly a year. It worked pretty well for the first 6 months, but went downhill after that.The upper feed tray still works pretty well with 8.5x11 paper, but the lower tray will not feed without assistance, and 30% of the time ends in a jam and ink soaked mess.Even after firmware upgrades and cleaning everything I can reach without resorting to hand tools for disassembly, it is still a terrible machine. Time to trash this unit and try again.