Well I read the reviews & most seemed good but I ordered this phone from Amazon for my mom for Christmas & it came all boxed up but when she set it all up it doesn't work. The answering machine does not accept incoming messages. We tried everything to reset it & get it working. No such luck. She spent an hour on the phone w/AT & T trying to get it to work then they said its broke (hmmmm no kidding) and to send it back to them. Disappointed in amazon as well cuz now we have to pay shipping to send to AT & T???? And its gonna take another 3 weeks to get it back. Doesn't seem right for a product you pay for - we got ripped off.