The headset is flimsy, which wouldn't be a big deal, but the moving part (the flip-out boom) is sure to break at some point. I will never buy a headset with a moving part again.The biggest problem with this headset is the volume. I cannot hear the person talking with the volume up on the phone, and on the headset, when I am in my car on the interstate, with the windows up and the air conditioning on. If I turn off the air, I can press the headset against my ear and then I can hear. I have normal hearing and a quiet (fairly new) automobile.People cannot hear me, either, very well. I have to speak very loudly for them to understand what I am saying.Buy a different headset -- this one works, but it's not very good.