On the second PS101 Print Server (the first was defective), It only took me 5 hours over four nights and 3 tech calls to get it to work. The tech support only made it worse. Netgear should be ashamed of its tech support. Lazy and looking for any excess to dish off the problem. First they blamed the laptop, and then they blamed the printer and then the router....THE NETGEAR Router which has been work seemlessly for a year and a half. I finally scrapped the software and tech support, who were barely comprehensible, and installed the print server via the Router software and Vista. Seems to be stable and working for now.