I was initially happy with the product. However a week after I received the player, it stopped working properly. I shipped it back to Archos (BIG MISTAKE!). It has been just over two months now that they have had it. I have had to follow up with them on numerous occassions to get the status. Finally, last week they said they would be shipping out a REFURBISHED unit (to replace my BRAND new unit that stopped working after 1 week!). Well the story does not end there! They shipped (something) out on Friday and it was delivered today to the WRONG address (they are blaming UPS -- the jury is out from my standpoint)! I am on hold with ARCHOS now (they are experiencing LONG hold times, surprise surprise). Spoke to representative... he is calling UPS, and said he will call me back in 25 minutes.. I am NOT holding my breath but I am hoping that I am pleasantly surprised.