Item sold as new in unsealed box with small parts scattered in box to be lost in mail. Manufacture states small parts usually bagged, but no so with this ite. Nuts and bolts thrown into box to roll around and be lost in shipping. Manufacture then expects me to fax or email receipt on item to replace lost parts. One expects new products to be properly packaged. Also do not expect to have to find receipt to send to manufacture for replacement...this is not hassle free shopping when I have to get transportation to a fax machine rather than calling amazon to have issue resolved. I could go to a local store rather than deal with this nonsense. Of course it could have been prevented had I not been sold an unsealed package which was represented as a new product. Never had this issue in years of amazon shopping...very disappointed.