Our first touchless trash can (from Nine Stars - NOT iTouchless) was SO great I ordered the iTouchless one when the first one died after YEARS of use AND a replaced lid when it didn't work (at no charge to me)after about a year of use. Well, this one died after only about 6 months and I asked about the warranty. They would replace it if I sent the old one in(at my expense) AND paid about $10 for the return (so basically about a third of the total cost of a new one!). I will go back to the old vendor and never deal with iTouchless again. The lid will shut but not open and there are only the two of us in the house and we know how they work and did not abuse it. Nine Stars was the old one so I'm now going back to see if I can get another one from them! I LOVE the touchless but not the iTouchless! :(