Sorry, I have to disagree with the rest of the reviews above. A serious student of systems thinking will find this book almost childlike. It looks like it was written based on the experiences of someone in a controlled lab instead of the real world. Some concepts are valid and worthwhile, such as the way in which position in the organization determine how people see the system affecting them. But most of the rest of the book is a struggle to get through, due to it's simplistic nature. The font used is almost cartoonish in nature, and the entire book probably could have taken up 40 pages if written in normal font type-spacing.Someone seriously interesting in systems thinking should read. Ackoff, Senge' or Gharajedaghi. Not this book.My favorite systems book is "Systems Thinking managing chaos and complexity" by Jamshid Gharajedaghi. That is a brilliant piece of work which deserves serious study.Regards,