Have been a user of toaster ovens for over 40 yrs. I, too, have experienced problems with Toastmaster ovens. I've switched to Black & Decker....My present B/D has given me faithful service for over 15 yrs.without a single problem. ..but, it's time for a newer model. I just got back with a new Black/Decker.... I looked at the toastmaster...and am sure glad I didn't get one...after reading the reviews in this site. Thanks... I appreciate the frank & honest comments. Wow!