I was required to read and review a book during a summer class I took for my Education degree. I choose this one because the title looked interesting, to my pleasure the whole book was also interesting. The author has a great sense of humor, I guess you have to when you've worked in education any length of time. She uses that humor to address many of the day-to-day situations teachers and administrative staff must deal with. Having worked in Early Childhood Education for a number of years, I found myself wishing I had read the book sooner. To my amusement/horror I discovered I too had been one of the "crazy parents" once, when calling my daughters school, and the principal had implemented one of the very strategies in the book on ME! Needless to say, it worked and I calmed down. I recently bought the Kindle version so I could easily reference it as needed, now that I am in the classroom as a teacher.