I wanted this keychain so bad to carry my Grandson's pictures around with me.I'm not gonna lie, I was so frustrated when I tried to set the software up on my laptop. I thought I would have to return it, but I decided to give it a try on my office computer the next day and if I needed to I would call Coby for technical support. It ended up working on my office computer, but the operating manual is horrible, It was a lot of trial and error to get it working. Here's what I learned, first install your software then reboot your computer. Plug the device into the computer before running the program (otherwise it will say it doesn't recognize the device). I went home that night and set it up on my laptop and it did work. It probably only deserves 3 stars but in the end, I LOVE IT!