I never thought I would be sorry after buying a BOOK from Amazon - the greatest disappointment! At least HALF OF IT is missing - sections 2 and 3. I have ordered 2 books on more or less the same subject- performance measurement- and both of them have the same FAULTS - missing pages! And I have paid a lot of shipping taxes from USA to Romania for WHAT?One thing is clear now for me: no more online shopping with Amazon!