I have had two of these machines; absolutely loved the first one until it stopped working properly less than a year after purchase. Went out and bought another one and this one won't dispense the water after only a few months of use. I do not know why they are made so flimsy; would be a truly wonderful product if it would last, but I can't justify buying one every few months or a year when I have a very small area of tile to clean.....when they work, they are the greatest but I have yet to hear of anyone who can say they last any length of time; my daughter also had two and the same thing happened with hers as with mine.