I threw away a $150 Cuisinart Grind and Brew and replaced it with this coffee maker. What I like most was it's large capacity. I drink coffee practically all day, and I always have coffee left in the tank at the end of the day. It also brews quickly. The Cuisinart was painfully slow.After over a year of trouble-free operation, the caraffe started to leak, not at the valve, but around the metal disc at the bottom of the tank. I googled Hamiltion Beach, sent them a nice e-mail, and even though it was outside the warranty period, they shipped me a new caraffe for free, plus $6.95 S&H.;The leak is a common problem, but I'm satisfied with the customer support I received. You can't fill up a travel mug unless you scoot it to the edge of the counter, but I've read they've redesigned it. Otherwise, I love this coffe maker.