Here's a big HINT. If they start offering loads of parts for an item, it means it is a lemon in more than one way. I loved it too in the beginning. Then about 3 months in, parts started breaking, the repair people blamed me for shoddy parts (ie the spinbrush is connected by one little green rod that breaks) I am now so disgusted with it that it sits in the garage, waiting to be loaded off to someone who wants to tinker with it or spend money on parts. (ie the only thing that I haven't replaced is the handle or the motor)It also decreases the amount of water it extracts as time goes on. So you end up with carpets staying more and more wet.I am outraged that I spent 280 for this for it to break so readily. Sorry Hoover, but I am going back to RELIABLE Bissell.