I would give it zero stars if I could.Got the product, followed the manual to get everything ready, plugged it in, turn the knob on....and NOTHING! No power, no fan sound, no light, NOTHING!That's about what this product is worth to me right now, NOTHING!Disappointed to put it mildly.Shame on Rival for slapping a quality control sticker on an item that doesn't even power up.**UPDATE**Amazon sent me a replacement unit, and guess what? The replacement unit didn't work either! I made sure the pieces went together as instructed, and that the auger was properly snapped into place, but no dice.Amazon told me they could not ship another replacement because it was, and I quote "As it seems that the problem with this item is more widespread than we originally thought, we are not able to send another replacement. [Hence, I request you to return the item for a full refund]."...and yet it is still for sale here on Amazon.