I am now on my second leapster and it is not working either. The first one lasted all of two weeks then suddenly will not turn back on. Their customer service tells you to clean the battery compartment if that doesn't work then you have mishandled the game. Well I know it was not been mishandled because it literally was played with then put up on a shelf. The first one Amazon was very great about exchanging it for a new one. Now this one lasted one play time and now will not turn back on. It is now past the 30 day return time for Amazon. Doesn't really matter because I will not be messing with another one again.