This phone is a p.o.s. It crashes randomly leaving you with a white screen and a static sound that will deafen you if youre having a conversation. the camera phone quality is horrid the video isnt great either ive had one of these for about a year now and i have had nothing but trouble since day one ive had 3 replacement phones so i know it wasnt just a faulty one and just today my v551 has apparently lost all power to the screen so open or closed i cant see anything so no txt messages no phonebook no games no pictures no nothing if you have this phone already i feel your pain, if you havent gotten it and are considering it STOP IT!