Bought this for my husband's birthday at the end of July. By mid September, it was broken and unusable. After reading some reviews, we found we had the same problem as many other buyers. A small plastic part broke inside, now the plate would not sit right or heat. We looked up the "warranty" on the product. After reading, we found out that we were required to ship the popper back to them and send along another $10 for the return shipping. We could have bought another popper for all the money spent in shipping. We called the "customer service" department to discuss it with them and they were unwilling to work with us unless we sent the popper and money along. Way to stand behind your products Cuisinart! For sure we will NEVER buy another product from them and will use every opportunity to tell everyone else not to as well. Save your self the time and money and buy something else.