This is the first time i've had a Hoover that did not last more than 10 years at least. I use the vacuum twice a month on two area rugs, and that has been probable why they always lasted so long. When i received this vacuum the first time around had to return it because it did not work. This should've been enough warning not to get the same item again, but i was sold on the vacuum being bagless, the power, the retractable cord etc.,etc,etc.Well, one year and two days after the warranty expired it died, so it figures i used it about 24 times. I went online and followed all cleaning instructions, checking for any obstructions and still will not work. Tried to contact a Hoover service center, and was told that i had to bring the unit to their place and pay for any repairs (something between $25-$100)!!!!Bottom line, i threw it in the garbage and went back to the bagged machines again.