I bought this for my 1 year old grandson as his mum speaks spanish and wants to teach my grandson the language so when I saw this at a good price I ordered it. I was on holiday at his home when it was delivered so I was the one who unpackaged it. I pressed the buttons before doing so and was quite pleased with the toy. However when I pressed the buttons after removing the packaging I could barely hear it. Apparently at the back of the phone is a piece of cardboard which if you remove reduces the sound and you cannot adjust it, which renders it barely audible. It seems unbelievable that a reputable company like fisher price manufacture a toy that you cannot adjust the volume so you are left with a phone that is so low you can hardly hear and therefore not much fun. So beware when unpackaging. Surely it would make more sense to have a switch to adjust the volume.