Pinnacle does not stand by its products or customers and this software is a nightmare. I got a new Dell Windows Vista laptop 3 months ago and loaded Pinnacle Studio 11 Ultimate. The installation kept crashing, something was wrong and my laptop stopped accepting Windows updates the same day that this happened. I spoke to Pinnacle support (if you want to call it that) for 12 days in a row, was transferred around so many times; representatives promised to call back and they did not-I even had to file a complaint with the Better Business Bureau to get them to call me. When they did call me they still could not fix the problem and refused to provide any kind of satisfactory resolution.Finally I returned the item for a refund but I still had to reformat my laptop to fix the problems caused by the damaged software. And you can imagine the time it took me to reformat...Never again.