I hate business books that drone on and on and don't leave you with any practical advice. That's not this book. The engaging anecdotes -- each with a "moral" at the end of the story -- make for easy reading. And the variety of situations covered by the authors should ensure that everyone has at least a few ideas they can take away and try. I am sure I'll turn back to this book for the inspirational quotations that begin each chapter. I find having the right quote can really make a communication about organizational change. David Baum's first book, Lightning in a Bottle, was equally useful in this regard.