Trust me on this! I ignored reviews because I liked the look of the phone, the price and the many features. What a huge mistake. This phone is awful. I cannot say anything positive about it. There should be a selection for a "0" star rating. The second handset completely stopped working after three weeks. The sound quality is worse than terrible, the outgoing message is bairly discernible. A real lemon. Anything else is better than this piece of trash. I would donate it to the salvation army or a homeless shelter, but doubt that they would take it!