My son wanted this game so badly - it's pricey so I bought it used. Which is always a risk. Well, we get it for Xmas, install it and it keeps throwing an error. I figure I'm out of luck, since I bought it used. Not the case! There was an email to contact for support - I emailed and within 48 hours I've had 3 email exchanges and explicit directions on how to fix the issue. And it wasn't the game - it was our computer and they still helped us! The game is running and Xmas was saved! Thank you so much!!!!****HIGHLY RECOMMEND****