I am a light sleeper with neck problems and really like Pacific Coast's AllerRest all-down pillows. When I called the company for pillow information, a customer service rep told me one price but when I went to order online the website listed a higher price. I sent customer service two emails asking for clarification. No response. I called twice but only got their voice mail. I saw later on that other customers also complained about the companies poor customer service. So BEWARE!