I ordered this coffee maker for a gift for my daughter-in-law and it will not put more than 1 cup of water through to brew. The rest of the 4 cups of water steam away with lots of cracking and popping and steaming going on like they do when they are "limed-up" This is how is was from day 1 with this unit. I don't know what to do with it because I ordered it on line and can't return it to a store I imaagine. I and my daughter-in-law are VERY UNHAPPY. Can you help???