Was described as new but several pieces showed markings as if from a previous installation. The most obvious being the triple LNB component. Its plastic housing showed discoloration like you would expect from something having been sun-bleached. None of this would be really bothersome if everything worked. The dish was not able to pick up the 110 or 129 satellites. With the disappoinment of receiving a used and defective setup, I would have liked a full refund but that was not an option. I could only request a replacement LNB by returning the defective one at my own expense. I did not have the time to immediately test the replacement LNB upon receiving it so it has now been several months past. The dish with the replacement LNB now does not pick up any of the three satellites. With two days of attempted installation (a total of 10 hours), a signal could never be gained. Will make more attempts as time allows but I don't have much confidence in obtaining a successful outcome.