Since I do not have a window in my bathroom, I thought a heated towel rack would dry my towels as well as heat them for showering. Unless the unit I purchased was defective, it did not do the job. I was really disappointed. I followed the instructions to let it heat up for 24 hours but still only luke warm. It was the perfect size and color but that's all I can say about it. On the other hand, returns to Amazon are amazing. No fuss, no effort, no problems. Will always deal with Amazon. Thanks for the great service, Amazon.