i am a profession hair stylist with many years experience using flat irons. i was very disappointed with this iron. within two months the iron started having issues with the cord causing the iron to go on and off. i feel this iron was not "new" but refurbished and definately not "professional" quality. the previous iron i was using was a "infrashine" which worked beautifully. i can not reconmmend this product from the seller i purchased it from.