I received another model (green 'cyclonic animal') from Amazon twice. Finally they acknowledged the problem is more widespread than originally thought and refunded my money. The green model doesn't come with the same attachments nor the charging/mounting base. I had the same issue with another online seller, so obviously there is an issue with the model numbers being too similar. I can't actually rate the product since I never used it, but wanted to let you know that if you are looking for this silver model that is pictured as of 2/10/08 with attachments and charging stand, you may not get it.